Manager Human Resources
Resume:
Donna L. Scism
Berkeley, CA 94703
e-mail: *******@*********.***
web: http://www.linkedin.com/in/donnascism
QUALIFICATIONS
. SKILLED IN TECHNICAL WRITING AND EDITING, DEVELOPMENTAL EDITING,
COPY EDITING, PROOFREADING, PROJECT MANAGEMENT, DOCUMENTATION, AND
PRINT PRODUCTION
. Work effectively with subject-matter experts to produce accurate
documentation
. Proven ability to collaborate diplomatically with management and
staff
. Excellent working knowledge of ophthalmic, legal, and finance
terminology
. Experience in the finance, staffing, scientific, nonprofit, and
retail industries
. Proficient with Microsoft Windows and Macintosh applications,
including Microsoft Word, Excel, PowerPoint, PageMaker, HTML, and
PhotoShop
. Educated in paralegal work, including ability to conduct legal
research in Westlaw and Lexis Nexis, as well as law libraries
. Semi-fluent in Spanish
HIGHLIGHTS OF EXPERIENCE
. ORGANIZED AND EDITED EDUCATIONAL CONVENTION CATALOGS DISSEMINATED
TO 16,000 PHYSICIANS WORLDWIDE. MANAGED ALL ASPECTS OF THEIR
PRODUCTION AND DISTRIBUTION.
. Centralized and streamlined the preparation of the educational
convention catalogs, combining database and word-processing files
to be used with desktop publishing software. Reduced by 30% the
work hours necessary to produce the catalogs.
. Coordinated and participated in editorial activities and print
production for an international magazine. Managed the office and
performed accounting duties.
EMPLOYMENT HISTORY
ASCENT SERVICES GROUP, WALNUT CREEK, CA
2009 - 2010
Consultant
Served as a customer communications writer for a major financial
institution.
. Wrote and edited correspondence addressing customers' service-
related issues. Discussed and confirmed responses with the
department manager.
. Collaborated with subject-matter experts and project teams to
develop templated content for use in online and postal
correspondence, as well as on the website.
. Assisted in writing and editing responses to merger-related FAQs.
. Worked with bankers in the executive office and on the email team
to determine strategies for handling escalated complaints,
including complaints sent through the Office of the Comptroller of
the Currency and other regulatory bodies.
. Worked with the Legal and Compliance departments to ensure that
customer-facing correspondence and other communications met the
appropriate standards.
WORLD SAVINGS BANK (Merged with Wachovia Bank in October 2006),
Oakland, CA
2003 - 2008
Problem Resolution and Escalation Specialist II
. Resolved escalated customer issues arising from all areas of the
business and requiring both proactive and reactive responses.
. Worked with Legal, Card Services, Marketing, and other departments
to obtain history of account activity and of contact with
customers.
. Composed written replies to correspondence received directly from
customers and through regulatory bodies and consumer-advocacy
organizations.
ACCOUNTING SOLUTIONS (Merged with TMP Worldwide in 2000), San
Francisco, CA
1997 - 2002
Technical Editor/Writer (2001 - 2002)
. Wrote and edited articles for the monthly employee newsletter for
accounting and finance consultants and office staff.
. Collaborated closely with the Human Resources Manager to
communicate news and information about benefits, including changes
in health-insurance coverage, 401(k) employer-match contributions,
paid time off, and public-relations events.
. Solicited human-interest material, such as employee-of-the-month
profiles, for the newsletter and worked with contributors to
develop it.
. Prepared the newsletter for printing, using MS Word, PageMaker, and
PhotoShop.
. Prepared articles for publication on the company's intranet
website.
. Collaborated with the Human Resources Manager in writing and
editing the HR manual.
. Developed and edited resumes of senior candidates for accounting
and finance consulting and permanent positions. Managed the resume
database, maintaining current information for all candidates.
. Supervised three resume editors.
. Wrote, edited, and produced advertising copy for print and
electronic media for the local and national Accounting and Finance
offices.
Employee Communications Editor/Technical Writer (1997 - 2001)
. Wrote and edited articles for the company's monthly employee
newsletter.
. Prepared the newsletter for printing, using MS Word, PageMaker and
PhotoShop.
. Developed and edited resumes of senior candidates for accounting
and finance consulting and permanent positions.
. Managed the resume database, maintaining current information for
all candidates.
. Collaborated with the Human Resources Manager in writing and
editing the HR manual.
. Worked with time-sensitive and confidential materials during the
acquisition of Accounting Solutions by TMP Worldwide.
. Supervised one resume editor.
AMERICAN ACADEMY OF OPHTHALMOLOGY, San Francisco, CA
1985 - 1997
Program Coordinator, Practice Management Department, 1994 - 1997
. Managed an employment service for ophthalmologists.
. Maintained and developed the service's Internet pages.
. Published a quarterly job catalog.
. Answered members' inquiries.
Managing Editor of the Programs/Print Production Coordinator, 1987 -
1994
. Organized and edited the Academy's Annual Meeting programs
disseminated to 16,000 physicians worldwide. Managed all aspects
of their production and distribution.
. Produced additional programs for ophthalmic subspecialty
organizations whose conferences were held in conjunction with the
Academy's meeting.
. Centralized and streamlined the preparation of the programs,
combining database and word-processing files to be used with
desktop publishing software.
. Copy edited, formatted, and proofread all materials.
. Ensured quality control over the production of materials.
. Met deadlines conscientiously and aided others in meeting theirs.
. Worked with advertising representatives to find appropriate ads.
. Coordinated printing and distribution, working with a printer on
the East Coast.
. Formatted, copy edited, and proofread manuals, oral histories,
newsletters, policy statements, manuals, ads, and order forms.
Media Information Assistant, 1985 - 1987
Freelance Work
SEVA FOUNDATION, BERKELEY, CA
2002 - 2003
Editor
. Edited gift-of-service letters that explain Seva's programs.
. Processed orders, using Raiser's Edge software.
FOUNDATION OF THE AMERICAN ACADEMY OF OPHTHALMOLOGY,
San Francisco, CA
1997 - 1999
Freelance Developmental Editor and Copy Editor
. Collaborated with the Director of the Museum of Ophthalmology to
develop oral histories of noted ophthalmologists.
CONARI PRESS, Emeryville, CA
1994 - 1996
Freelance Proofreader and Copy Editor
. Proofread and copy edited for this publisher of books on women's
issues, spirituality, psychology, and social issues.
Volunteer Work
SAVE THE BAY, SAN FRANCISCO, CA
2008 - Present
Volunteer
REBUILDING TOGETHER, Oakland, CA
2004 - 2007
Volunteer
TOXIC LINKS COALITION, Berkeley, CA
1997 - 2004
Webmaster and Member
CONNEXIONS, an international women's quarterly, Oakland and Berkeley,
CA
1984 - 1995
Production Coordinator and Member of the Collective
. Responsible, as the core member of this non-profit, all-volunteer
organization, for coordination of production, financial management,
and accounting.
. Edited and translated articles from international publications.
EDUCATION
UNIVERSITY OF CALIFORNIA AT BERKELEY, BA IN ENGLISH LITERATURE
U.C. Berkeley Extension, Certificate in Technical Communication
U.C. Berkeley Extension, Certificate in Teaching English as a Second
Language
U.C. Berkeley Extension, Certificate in Paralegal Studies
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