Customer Service Human Resources

Cilene Ali.

**** *.*. *** **. Apt. *** . Miami, FL 33186 . 239-***-**** .

*********@*****.***

EDUCATION:

Florida International University Miami, FL

. Bachelors in Marketing,

April 2010

. Pursuing Business Administration, and Human Resources

July 2010

. Current G.P.A. 3.4

Edison State College Naples, FL

May 2006

. Associate Degree of Arts

. Graduated with Honors

EXPERIENCE:

Gilly Hicks Aventura, FL

DEPARTMENT STORE EMPLOYEE

Feb.- June. 2009

. Worked cash register, and balanced totals

. Sold numerous amounts of items to customers

. Learned knowledge about various types of clothes and features they

offer

. Upon request gave customers their desired information

. Satisfied customers with great customer service

Flambo Caribbean Restaurant Naples, FL

Dec. 2005- Jan. 2007

ASSISTANT MANAGER/WAITRESS/ HOSTESS

. Maintained composure in highly stressful situations

. Came up with numerous solutions to many problems

. Able to multitask duties

. Accommodated last minute seating arrangements

. Closed out and balanced cash register

. Created and implemented new ideas

. Trained new employees

. Created menu design layout

Walgreen's

PHARMACY TECHNICAN Naples, FL

May. - Aug. 2005

. Filled customers prescriptions

. Solved and helped people with their concerns

. Worked the cash registrar

. Handled all forms of payment types

. Sorted and organized various medicines

. Cross trained to assist with short staff

. Input customers information in database

. Notified customers of medicine status

Fifth Third Bank

CURRENCY TRANSACTION SPECIALIST Naples, FL

Dec. 2004 - Mar. 2005

. Worked with reports to detect fraud

. Alphabetized and filed various reports

. Worked with currencies that amounted to over ten million

. Knowledge to operate all office equipment

SKILLS: Proficient in Microsoft Office, Excel, and Power Point

AFFILIATIONS

. Caribbean Student Association member

. Indian Student Association member

. Delta Sigma Pi Fundraising Chair

VOLUNTEER WORK / COMMUNITY SERVICE

. Involved in charity efforts for the Human Trafficking of Miami

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