Post Job Free

Resume

Sign in

Customer Service Quality Assurance

Location:
Garnerville, NY, 10923
Posted:
May 06, 2010

Contact this candidate

Resume:

WORK EXPERIENCE

Production Manager / Estimator

*/**** - */**** *************, White Plains, NY

. Promoted after demonstrating thorough knowledge of printing production

methods and a natural ability to communicate effectively with customers

. Estimated printing and related services, ensuring every project was

profitable by the required margin.

. Expanded our sales opportunities by finding the highest quality vendors

who produced work that met our high quality standards at reasonable

prices

. Delivering key estimates personally provided opportunities to speak

directly with print buyers and upsell our services. Very successful in

competitive situations while not always being the lowest quote.

Frequently succeeded in landing projects by demonstrating that we offered

superior expertise, with experienced professionals who had a genuine

desire to produce their project with excellence.

. Interviewed and hired staff, planning and monitoring their training as

well as performing quality assurance checks throughout the production

process.

. Held daily production meetings to review project details and confirm

priorities, contributing to a production standard of 98.5% ontime with

less than a 1.25% redo percentage.

2

Certified Design Specialist

12/2001 - 8/2004 AlphaGraphics, White Plains, NY

. A creative, balanced designer, extracting the maximum visual impact

through creative use of type, color and especially paper. Careful

consideration of project goals, while respecting budget constraints.

. Organized and knowledgeable, performed prepress duties for offset

printing as well as preparing work for digital output on color production

copiers, including variable data.

. Solely responsible for the design work. This allowed me to sharpen my

organizational skills, highlighting my ability to prioritize projects

well, resulting in exceeding quality and production standards.

4

Graphic Design - Web Site Design

2/2000 - 12/2001 Hi-Point Graphics, Garnerville, NY

. Freelance designer specializing in design solutions for small businesses.

6

Graphic Artist

11/1989 - 2/2000 Speed-O-Prints, Tallman, NY

. Designed various publications and materials, produced mechanicals in

preparation for printing and assisted other departments including

darkroom, bindery and customer service.

8

Graphics Coordinator

3/1985 - 8/1989 Rockland Community College, Suffern, NY

. Typographer and designer for the in-house graphic services department.

. Set annual department goals, compiled weekly and annual production

statistics and reports.

Determined production schedule and contributed uted to the editing and

design of the college's recruitment materials, winning gold medals in the

SUNY/CUAD art & design competition.

SOFTWARE/DESIGN TOOLS

Adobe Creative Suite (CS through CS4): InDesign, Photoshop, Illustrator,

Flash, Acrobat

Quark Express Microsoft Office Suite: Word, Powerpoint, Excel, Publisher

Dreamweaver Fireworks EFI Printsmith Estimating

EDUCATION

Stockton State College, Pomona, NJ

Pascack Hills High School, Montvale, NJ

Laura Brown

64 Bridge Street

Garnerville, New York 10923

845-***-****

abmu9k@r.postjobfree.com



Contact this candidate