Software Network
Resume:
Demos Gaither
La Mesa, CA
91942
**********@*****.***
Summary of Skills:
. Support of Microsoft Windows NT/2000/XP/server/workstation environment
and Department of Defense Environments.
. Seven years of independent, formal, military study and experience in
assembly, configuration, installation and troubleshooting of IBM compatible
desktop/laptop hardware and various software.
. Establish working knowledge of Microsoft Windows 9X/NT/Server, MS-DOS and
Active directory. Working knowledge of the Cisco IOS including installation
and administration.
. Working knowledge Microsoft Office 2000/2003/XP suite.
. Working knowledge of TCP/IP networking and troubleshooting.
. Installation of network hardware such as hubs, switches, and routers.
. Computer System analysis and security in education and Department of
Defense environments.
Education:
. Certified M.O.S Qualification for D.O.D/D.O.A Information Systems
Analyst, Ft Gordon, Ga.
. Information Assurance Security Officer Certification U.S. Army 2004
.Security clearance
. Associate of Science in Information Technology, Computer Networking
Systems, ITT Technical Institute San Bernadino, CA - 2002
. CCNA - Cisco Certified Network Associate
-Successful completion of Microsoft Course #2279 Active Directory-
Information Training Institute, Kuwait
Experience:
ITT Systems - November 2008 - July 2009
Mosul, Iraq
Network Administrator-
Worked with a team of network administrators monitoring and maintaining the
NIPRNET and SIPRNET and CENTRIX LAN.
Troubleshot Cisco LAN and monitored network connectivity using "SNMPc"
network monitoring software and adding new Cisco hardware to update the
graphical LAN on "SNMPc".
Upgrading Cisco IOS, baselining troubleshooting network connectivity issues
remotely via SNMPc and on site.
Use of DHCP LAN Monitor to reserve IP addresses for workstations, networked
printers, and provided IP address from IP address pool for new Cisco
switches on the network and adding users to VLANs
Documented and resolved issues with the use of Remedy trouble ticket
tracking software.
ITT Systems - October 2006 - January 2008
Camp Victory, Iraq
Irbil, Iraq
Network Administrator-
Worked with a team of network administrators in a 24hr secured environment
monitoring and maintaining the NIPR, SIPR and Centrix LAN comprising of
over 1000 Cisco switches.
Monitored Network connectivity using "SNMPc" network monitoring software
and "What's Up Gold" network monitoring software and adding new Cisco
hardware to update graphical LAN on both "SNMPc" and "What's Up Gold".
Provided dot1x port security configuration and troubleshooting.
Installation and troubleshooting of Cisco (catalyst 2950, 3500, 3550, 3560,
and 3570) switches.
Upgrading the Cisco IOS, baselining and inventory of Cisco hardware.
Troubleshot network connectivity issues remotely via SNMPc and on site via
laptop and console cable.
Replacement of faulty Cisco switches, gbics, and testing of fiber and cat5
cabling.
Used Fluke Networks Etherscope to troubleshoot cat5 cabling issue.
Use of DHCP LAN Monitor to reserve IP addresses for workstations, networked
printers, and provided IP address from IP address pool for new Cisco
switches on network.
Adding VLANs, and placing, removing, and moving users into proper VLANS
when necessary.
Assisted users via phone in troubleshooting their connectivity issues.
Documented and resolved issues with the use of Remedy trouble ticket
tracking software.
Irbil, Iraq
Worked on the CMN (Coalition Military Network) as a network/sysadmin
satellite communication NOC assisting remote sites with support and working
on site with a communications team on remote FOB of Zytun, Irbil, Iraq
monitoring and maintaining communications.
Created user and email accounts resetting passwords, unlocking accounts via
Active Directory.
Monitored network uptime, documented and reported power outages using
"What's Up Gold" software, testing network communications, repairing
networking communication and notifying the NOC of any updates at remote
site.
U.S. Army - (DEP) June 2003 Jan 2004, (AD) Jan- 2004- July 2005
Information Systems Analyst/Operator (74/25b), Columbus, GA
Worked as a team member of administrators performing daily system
administration functions through problem resolution, performance management
and systems configuration. Oversee network connectivity, implementation,
integration, and troubleshooting for 100+ node network. Provide field
support of Windows 9x, Windows XP and Windows 2000 network operations at
multiple client sites. Consults with senior personnel on future technology
issues involving connectivity for LANs, WANs, and Internet applications.
Provides technical phone support for client sites. Successfully resolved
customer issues regarding connectivity, peripheral compatibility, and
standard software usage questions for products on the following platforms:
Windows NT Server, Windows NT Workstation, Windows 9x, and Windows XP.
Worked as team member in Active Directory migration. Performed workstation
security audits, provided workstation updates and preventative maintenance
schedules and installation of network printers and various software.
Linkine Communications -
Technical Support Specialist - Sept - December 2003
Ontario, CA
Set up Internet services, and email for new customers. Monitored and
maintained Internet accounts. Troubleshot PC Internet connectivity problems
for clients and provided customer assistance and training. Troubleshot
modem problems and issued trouble tickets when necessary.
Set up computer systems for various business establishments on site, and
performed repairs and replacements for faulty components.
Assembled personal computers in Linkline warehouse where orders were
shipped to businesses and home users.
County Of Riverside, Information Technology Department
Technical Support Specialist (Intern) - 2002 June - September, Riverside,
CA
Troubleshot PC problems and provided assistance and technical support.
Assisted in county wide re-imaging project for client multiple client
sites. Worked as a team member in major rollout of security project of the
Client Services Division. Performed preventative maintenance on various
workstations throughout Riverside County such as virus updates, system
patch updates, hard drive defragmentation, and eradication of unnecessary
files. Upgraded operating systems and application software. Provided
technical assistance to network administrators, managers, and staff.
Assisted in coordination of support activities with other computer support
personnel at other client sites. Worked in call center and use of Remedy
software.
Meyers Tax and Fax - 2003 Moreno Valley, CA
Worked as a team member in providing SoHo solution and installation of
Meyers Tax and Fax service.
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