Insurance Life

DEVENDER SINGH

Phone: 407-***-****

Email: *******@*****.***

Summary

Sr. Business Analyst and Quality Assurance engineer with more

than 9 years of total experience and 5+ years of Project

Management Experience. Extensive experience of working with

waterfall, Agile/Scrum, hybrid, Lean and CMMI software

development methodologies. Highly experienced in the areas of

Business Analysis, Systems Analysis and Software Testing with a

focus on

- Implementation and Integration of Policy Administration Systems

- Data warehousing and Reports/Feeds

- Re-Engineering Legacy Insurance / Banking / Mutual Fund Systems

- Onshore-Offshore software development model

Detailed Business Knowledge in following areas:

Life Insurance and Annuities

Property and Causality Insurance

Mutual Funds

Banking

Accounting

Tax Laws

TECHNICAL SKILLS

Financial Systems: AdminServer, ORACLE-PAS, LifeCad, LifePro,

LifeTrac, Vantage, Navasis, SunGard Illustrations, ACAPS, CKC,

DTCC, Annuitysetup, Annuitynet, TAP, CCMS

Business Analysis: Rational Rose, UML, Use Cases MS Visio, MS

Words

Project Management Tools: PMBOK, Visio, MS Project, Sharepoint

Administration,

Testing Tools: QTP 8.2, WinRunner 7.0/7.5/7.6, LoadRunner 7.5,

SilkTest 6.5.1.0

Bug Reporting Tools: TestDirector 8.0, PVCS, Team Track,

ClearQuest, Lotus Notes

Operating Systems: HP-UX 11i, Sun Solaris, MS Windows NT 4/2000,

Database: MS SQL Server, SQL Scripting, MS-Access, Oracle, ISIS,

Toad, Oxygen, Aqua Data Studio

Source Control: Rational ClearCase, Visual SourceSafe

Web Development: XML, HTML, DHTM, JavaScript, Perl, Apache, IIS

5.0 .Net

Experience

Lead Business Analyst 06/2006-11/2007

and 04/2008 -

Present

Fidelity Investments - Life Insurance and Annuities Company

Creating and maintaining work schedules and metrics.

Leading a team of business analysts.

Configuring XML based business rules for Policy Administration

System based on BRD and Prioritizing Requirements

Creating BPR (Business Process Re-Engineering), BRD, HLD

documents which include business requirements for different

applications including Policy Administration System, Data

warehousing (Reports n Feed), Annuitysetup, DTCC, CKC etc.

Organizing JAD/JAR sessions

Providing basic Insurance/PAS training to fellow BA's and QA's

Acting as a Liaison between Business and Development

Organizing GAP sessions with AdminServer team and suggesting

possible business solutions

Using ReqPro to create Business requirements and create QA

requirements from Business requirements

Designing developing and executing test plans to ensure new

applications (AdminServer) and enhancements to existing

applications satisfy business requirements and meet high quality

standards. Design QA test strategy for the Policy Administration

System using Mercury Quality Center

Experienced in using complex actuarial calculators

Business Analyst/ Development Manager 11/2007-04/2008

Merrill Lynch - Life Insurance and Annuities Company

Leading team of 4-5 configuraters for Configuration of Policy

Administration System (a Web-based .Net application)

Reconciled BRD and HLD documents

Configured XML based business rules based on BRD.

Created and maintained Project Plan and work schedules

Unit tested the code.

Organized daily triage meetings.

Prioritized and assigned work to developers.

Worked closely with the business and created and maintained

accurate and measurable Business Requirements.

Created software requirements from business requirements

Business Analyst/ Sr. QA Engineer 03/2005-05/2006

Phoenix Life Insurance - Life Insurance and Annuities Company

Created business requirement documentation (BRD) for web based

.Net applications.

Worked closely with Actuaries and Actuarial models to create

expected results.

Tested Dispatcher for different B2B and HTTP web services.

Created expected results files based on ACORD standards using XML

Spy

Used Beyond Compare to validate XML files.

Executed test cases and reported defects using Lotus Notes.

Worked closely with developers to get defects fixed.

Participated in weekly project meetings with developers and

configures.

Automated and created the test scripts after initial manual

testing using SilkTest 6.5.1.0.

Ran the automated test bed ever week for the purpose of

regression testing.

Trained Interface team testers and UAT team.

Lead the QA team of 5 testers under direct supervision of QA

manager.

QA/ UAT Engineer 03/2004-03/2005

Key Bank - Banking Company

Created Test Plan and Test Cases for ACAPS (Automatic Credit

Application Processing System) is a comprehensive, online,

instant response system that supports the capture, investigation,

approval, closing, documentation and booking of credit card

applications

Lead the team on Daily Defects status and Progress meetings

Reported defects and discuss details with Project managers

Performed UAT (User Acceptance Testing), functional testing for

conducting real time scenarios basically for account related

transactions

Worked with business units to determine UAT requirements and

goals

Used Test Director as a repository for Test Cases and for Defect

Tracking for all the projects

Used WinRunner 6.0 for automating the testing process

QA Analyst 01/2003-02/2004

Nationwide Insurance - Property and Causality Insurance company

Nationwide is a leading global insurance organization serving

businesses and individuals with a broad range of insurance

products and insurance-related services. This project dealt with

creating a website for Nationwide agents so that they can write

their own policies for small business insurance. Every agent has

a unique login ID and password. Data entered on the website is

passes to TAP (Tailored Accounts Process). TAP does all of the

calculations based upon user requirements for insurance and

issues a quote to agent, which can be passed on to the customer.

Created detailed Test plans as per the business requirements.

Wrote Test cases based on the Test Plan.

Created the Traceability Matrix to keep track of changes in the

Business requirements to that of the testing efforts.

Worked with business units to determine UAT requirements and

goals

Used Mercury Interactive Test Director to track and analyze the

defect lifecycle and informed/updated the management about the

document repository.

Created automated test scripts in WinRunner by using Web Test

Add-In for nearly 660 web pages for navigation, data integrity,

data validation, performance and functionality testing.

Performed UAT (User Acceptance Testing), functional testing for

conducting real time scenarios basically for account related

transactions.

Facilitated formal review meetings with project teams and

developers to report, demonstrate, prioritize and suggest

resolution of issues discovered during testing.

Participated in regression, stress and functionality testing

Tested the content management from Vignette displayed on the

Portal client site.

Tracked, reviewed, analyzed and compared Defects using Test

Director.

QA Analyst 01/2002-12/2002

NeighborCare Inc.

The application was an in house application and provided

information of the inventory levels of the medical supplies. The

company managers could then take necessary steps to restock the

supplies effectively and also for an efficient inventory

management. The application had been developed using Java,

JavaScript, and JSP on the Server Side and Oracle as the database

running on UNIX. Performed end-to-end testing on the entire

system.

Developed test plans, test scripts for manual and automated

testing for the application.

Performed manual testing prior to automated testing on the

application

Backend Testing was used to check Database integrity by executing

SQL statements

Generated Test Plan and Test Specifications as per user's

Business requirements.

Performed UAT (User Acceptance Testing), functional testing for

conducting real time scenarios basically for account related

transactions.

Involved in defect tracking and management

Developed and executed Test scripts, and Test Cases

Backend Testing was used to check Database integrity by executing

SQL statements

Wrote SQL statements to extract data from the Tables

Developed test cases and scripts for Functionality, Security and

Recovery Testing

Interfaced with developers to resolve technical issues and

investigated software faults

Performed execution of test cases to verify the expected results

Performed Regression testing using Win Runner automation tool

Performed performance, stress and load testing using Load Runner

Test Director was used to track analyze and document defects

Trainee QA Analyst 11/2000-12/2001

Aalop Corporation, India.

Worked on application called CCMS which is for monitoring credit

disbursement and monthly recovery from customers. This is

actually a loan monitoring system to follow-up credits to

customers on different consumer items; find out special

information and print useful report.

Analyzed user requirements and documented test requirements using

Test Director requirement module

Performed End-to-End testing manually and was associated with

User Acceptance Testing.

Prepared test plans using business and functional requirement

document.

Played back application state, test cases using WinRunner

Performed regression, functional and data driven etc. tests using

WinRunner.

Tracked bugs and generated report using test director.

Education/ membership

Punjab Technical University 1996-2000

Punjab, India.

4 year Bachelor of Engineering and Technology

PMI Institute 2008

Member-Project Management Institute (PMI)

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