Customer Service Engineer

Rene U. De Los Santos

** ******* ****

Manalapan, NJ 07726

Phone: 732-***-****

Mobile: 917-***-****

E-mail : *******@*********.***

OBJECTIVE: To be a part of a team of Network/Server Support

Engineers within a

Company that can utilize my progressive skills and broad

experience, while offering opportunity for professional

growth.

TECHNICAL SKILLS:

HARDWARE Industry Standard hardware. Compaq/HP Proliant & C-

Blade Servers,

RAID/EVA-SAN Configuration, Troubleshooting

and Management.

Cisco 6500-E, 7600 Installation & Cabling

Dell, IBM and other third-party Desktop

hardware.

Enterprise Backup Solution: Tape Drives and

Storage Arrays.

Industry Standard Printers: Configuration,

Troubleshooting, Installation, and

Administration.

SOFTWARE Network O.S. Windows Server 2000/2003/2008

Client O.S. Windows NT/2000/2003/XP; MS DOS

Microsoft Enterprise Server 2000/2003/2008,

MS Office Word, Excel

Acronis True Image Enterprise Server, Ghost

System Backup

FTP protocols, Ping, Network Drive mappings, WINS, DNS &

TCP/IP

HP Insight Manager, On-Board Administrator for C-Blade

Enclosure.

WORK EXPERIENCE:

February 2006 - Systems Engineer

June 2009 Computer Network Solutions, LLC

11 Commercial St.,Plainview, NY 11803

Designated Site Systems Engineer for Bank of New

York/Mellon's data center in

Somerset, NJ. Duties include the daily maintenance of at

least a thousand

HP Proliant Servers. Responsible for any

hardware failures, diagnostics,

staging, cabling,configuring,installation, monitoring,

building backup/restore of servers.

Support for SAN based technologies,

External storage and C-class Blades.

Credited as part of a team of Engineers responsible for

the physical and O.S.

Migration of the bank's Disaster Recovery operations

from Teaneck, NJ

To the new one in Somerset, NJ in record time without

delays.

Recognized by the Bank for quick response and

resolution of any service calls,

And issues in a daily basis.

June 1995 - Senior Customer Service Engineer

October 2005 Digital Equipment Corporation/Compaq/Hewlett-Packard

New York City

Independently performed installations, maintenance and

repairs on

Customer's hardware such as network, storage systems,

O.S. and peripherals.

Contributed in developing action plans and

assembled data from a broad range of

resources and solved moderate to complex problems.

Maintained a high level of customer

satisfaction by clarifying customer needs and ensuring that

they are met in a timely manner.

Handled customer-relations problems promptly,

professionally and escalated issues

according to established procedures.

Accredited for being part of a team of Engineers by

winning special unit awards

Yearly and recognized by management for dedication and loyalty to

the company.

April 1988 to Logistics Coordinator

May 1995 Digital Equipment Corporation/New York City

Responsible for daily receiving and processing of parts

and

Provided window service to all customer service

engineers.

Process quarterly inventory of computer parts and was

credited for controlling

The availability of parts when needed most.

January 1984 to United Sates Navy

January 1988 Ships' Serviceman -E5/Petty Officer 2nd Class

USS King DDG-41

Maintained financial and Material

accountability in a variety of operational

environments through production analysis of

management reports as required

. by the Naval Supply code.

. Promoted to E5 in record time.

EDUCATION/CERTIFICATION:

APS/Accredited Platform Specialist - HP Proliant Servers

(2007)

ASE /Accredited Systems Engineer - HP Proliant Servers

(2007)

AIS /Accredited Integration Specialist - HP Proliant

Servers (2007)

MCSE/Microsoft Certified Systems Engineer NT 4.0

(2000)

A+ Server 2006

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1973 - 1974 BS Economics - Undergraduate

University of the Philippines - Manila,

Philippines

Reference Available Upon Request.

Contact this candidate