Customer Service Data Entry

SHANIECE FIELDS

**** ** **** ***. **** D Phone: (786)

***-****

Margate, Fl. 33063

************@***.***

INBOUND CUSTOMER SERVICE REP

Dynamic quality focused professional with over 8 years experience in

helping others & responding promptly. Great Communication Skills, and

effective problem solving. Open-minded leader recognized for strong

Organizational, Writing, Listening, and Relationship Building Skills with

people and team members. Highest level of confidentiality with experience

in fast paced environments.

. Computer Skills in Microsoft Office, Word, Excel, Power Point, Data

Entry, Internet, and Basic PC Skills.

. Familiar with Medical Terminology, HIPAA, Med Software, Medical

Billing & Coding.

Strong Attention To Detail Processing

Scheduling Filing

Multi-Tasking Data Entry

Receptionist Initiative

High Quality Customer Service Cash Handling Works

Independently Friendly

Effective Time management Clerical Duties

Registration Experience Type 60+ wpm

EXPERIENCE

National Education Center

Sunrise, FL

Verifications Specialist

2010

Worked as part of a team to meet company's goals daily.

. Verified and processed client data

. Registered new clients for various institutions nationally.

. Utilized strong data entry, telephone etiquette and customer service

skills.

. Maintained professional attitude and demeanor under stress with

certain clients.

Wyndham Sea Gardens Resort

Fort Lauderdale, FL

Room Attendant & Hospitality

2009

Performed successfully in a position of increasing responsibilities. This

includes keeping areas environmentally safe and Ensuring customer/guest

satisfaction. Thoroughly and properly keep suites in (check in) condition

via maintaining high quality standards of cleanliness, with training tools

provided.

. Made others jobs easier

. Trained new employees

. Evaluated new equipment

. Met difficult deadlines

. Sometimes worked long irregular hours

Harbor Freight Tools

Margate, FL

Customer Service Rep

2007-2008

Demonstrated ability to develop relationships with co-workers and clients,

while proving the ability to plan, set and achieve goals. Presented a

professional image in appearance, words and actions.

. Computed and recorded sales

. Authorized credit payments

. Handled large sums of money (cash accounting)

. Handled multiple line telephone inquiries

. Dealt tactfully and compassionately with customers

Phillip Morris Contact Center

Fort Lauderdale, FL

Contact Representative

2005-2006

. Successfully completed 5 weeks hire training class.

. Handled high volume inbound calls

. Solved issues dealing in product shipment

. Processed orders daily while working under pressure.

. Effectively solved complaints of irate customers

. Utilized data entry skills to complete requests in timely manner.

Ramada Resort Center

Fort Lauderdale, Fl.

Vacation Representative

2004-2005

. Utilized negotiation and listening skills in order to meet sales

goals.

. Overcame obstacles daily and maintained professional attitude.

. Successfully helped clients overcome skeptics.

(EDUCATION)

Medical Billing & Coding, Fast Train Technical School, Fort Lauderdale, fl.

2007-2009

(CERTIFICATES)

Medical Coding Diploma

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