Customer Service Engineer
Resume:
Robert G. Porter
** ******** **, **********, ** *1702
*********@*****.***
OBJECTIVE
To acquire a System Administrator position with a company that uses my
existing skill set while allowing me to grow and enhance my skills.
PROFILE
Strong knowledge of all Microsoft Windows Desktop Operating Systems
from Windows 98 to Windows Vista
Strong knowledge of Microsoft Office Applications and most Desktop
Applications
Working knowledge of Microsoft Back Office systems including Windows
Server, Exchange Server and IIS.
Working knowledge of Active Directory, DNS, DHCP, WINS, Server
installation and server migration
Strong knowledge of computer hardware software repairs and
installation.
Experienced in system operations training, repair ticketing, and
customer service.
WORK EXPERIENCE
National Gird, Waltham, MA
IT Specialist 2/2009-2/20
Troubleshot and repaired PC and Laptop hardware issues and 10
replaced faulty system components including: Motherboard,
Processor, memory, LCDs, NICs, etc...
Assisted System Administrator with move of IT
infrastructure to new corporate offices
IT Assets Group, Wayland, MA
Systems Administrator Intern
Assist the Principal System Engineer in Server and Network
projects including:
New Server Installations, Server replacements, Network
installations, Cabling,
New office setups and desktop replacements.
Computer ghosting as needed for Installs.
PC Exchange, Framingham, MA
2/2007-2008
Computer Technician
Perform computer repairs including: Hardware diagnostic and repair,
operating systems repair and re-installation, malware removals, laptop
repairs, and computer upgrades.
Open and close store as needed.
Customer Service and sales as needed.
Circuit City, Framingham, MA 1/2006-2/20
07
Computer Sales Representative
Sales rep. for computers, software and computer peripherals.
Gained excellent experience in system operations and various types
of hardware and software.
EDUCATION
Clark University/American International College, 2007-Presen
Framingham, MA t
Microsoft Certification Training
GPA: 3.5
Microsoft Certified Systems Engineer track. Approx. 90% Completed
APPLICATIONS
Windows, Office, Symantec antivirus, Symantec Ghost,
REFERENCES: Available upon request.
Contact this candidate