Sales Engineer

Juliette Tai

Ashland, MA *****

http://hotjobs.yahoo.com/resumes/jtai21/g360berkentr

******@*****.***

Summary

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Able to add value across the entire product development value chain; from

product creation testing to product sales and customer service.

Demonstrated technical expertise and sales & marketing know-how to generate

more than $20M in revenue at prestigious firms including EMC and IBM.

Recognized for detail orientation, internet savvy, creative problem solving

skills. Possesses the knack for "bootstrapping", critical in any

entrepreneurial or small business environment.

Work Experience

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Greenlight360, Inc, Framingham, MA, US

6/2009-present

Dir. Of Research & Competitive Intelligence

Researched and analyzed competitive and market trends. Developed and

presented strategic recommendations to support the success of Greenlight360

business.

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Created weekly/monthly management reports on Internet television key

performance indicators

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Created content and drove traffic to the Greenlight360 blog

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Co-created shows for the Greenlight360 network

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Managed Greenlight360 Social Media campaigns, including Twitter and Facebook

that maintained and established a presence on the Internet

Berkent Legal Services, Framingham, MA, US

8/2009-present

Social Media Manager

Design and manage lead generation campaigns to drive new business

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Created and implemented Video Blogs that resulted in the ability to market

the law firm online and expanded business by 50%

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Marketed Berkent via Facebook and Twitter campaigns that established

advertised presence and expertise

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Leveraged Google Analytics that monitored and optimized www.berkent.com

visitor activity

IBM Corp, Waltham, MA, US

5/2008-2/2009

Worldwide Channel Marketing Program Manager, Mid-Market

IBM Software Group, Tivoli Software

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Led marketing initiatives that increased brand awareness and exceeded

revenue goals in 2008, achieving 155% of plan with 27% YTY growth

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Managed Mid-Market Readiness process through the Tivoli Brand streamlining

the products' approval process

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Communicated across the IBM Matrix, created an extended team that built a

program plan that ensured worldwide teams executed consistent marketing

campaigns

FilesX Inc, Newton, MA, US (acquired by IBM)

3/2007-2008

Sr. Inside Sales Executive

Enterprise Sales Support Team/Sales Organization

Performed internal sales for FilesX Xpress Restore product and

salesforce.com administration

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Drove new business development. Researched and nurtured new Global 1000 and

Fortune 1000 customer prospects into viable leads for sales team

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Identified and qualified client project needs

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Developed email and calling campaigns for prospects and tracked results that

identified potential clients

EMC Corporation, Franklin, MA, US

6/2005-11/2006

Technical Consultant (Enterprise and Commercial/SMB)

Inside Sales Organization

Partnered with Sales Reps, as the technical expert to develop and sell EMC

solutions to best meet customer needs

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Developed technical strategies to deliver EMC solutions that supported

business objectives at accounts which generated $3+ M in revenue per quarter

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Relationship building with customers, making tactical contributions to the

sales process

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Delivered training including WebEx demos to EMC employees and customers

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Consultative selling, C-level selling

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Certification: EMC Proven Professional

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Block Financial Corporation, Cambridge, MA, US

6/2003-4/2005

Software Release Engineer (Contractor)

TaxCut Development/Release Engineering group

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Build and release online and shrink-wrapped product (TaxCut Windows and

Macintosh)

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Coordinate and communicate with other groups for schedules and tool

development

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EMC Corporation, Hopkinton, MA, US

8/1996-10/2001

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Sr Design Engineer/Partner Manager

12/2000-10/2001

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Solutions & Software Partners Integration Engineering Group (SSPI)

Assessed and evaluated emerging partner's integration requirements and

business opportunity

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Managed, coordinated, and technical support of partners through

E-Infostructure Developers Program

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Program Managed, process development of engineering aspects of EIDP program

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Conducted competitive analysis and research that was key in reviewing

candidates for possible M&A

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Sr Design Engineer/Project Lead

8/1996-6/2001

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Project lead - Legato NetWorker/SmartMedia integration with TimeFinder and

Oracle; IBM/RS/6000 DB2 Integration with EMC Software offerings

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EMC Symmetrix engineering liaison for ECOstructure Initiative (EMC, Cisco,

Oracle).

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Progress Software Corporation, Bedford, MA, US

Sr Technical Support Engineer

8/1993-8/1996

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Product Services Department

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24/7 Mission critical support for PROGRESS (4GL/RDBMS application

development tool). Manage escalated issues. Account management of Beta

customers

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Instructor for Education Department. Technical resource at trade shows

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Formal Training: Oracle, Sybase, DEC System and Network Node Management II

Education

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Northeastern University, Boston, MA, US

BSEE, 1989 Concentration: Computer/Semiconductor Engineering

Hubspot Inbound Marketing Certified, 2010

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Skills

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Hubspot Inbound Marketing Certified

High-end clustered server platforms. Highly available Symmetrix Storage

arrays

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High Availability software (ptx/CFS, ptx/CTC, Qualix, EMC PowerPath)

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OS: Solaris, HP-UX, AIX, Windows, Dynix/ptx, VMS

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Volume Managers (SVM, Veritas, LVM), DB2, Oracle, MS SQLServer, PROGRESS,

CorVision, RMS, Rdb, DCL, sql, scripting (csh, ksh, perl), Software

Configuration Management/Source control (Perforce)

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Contact this candidate