Sales Maintenance

ASTRID MARDON-PREVOST

***** **** ******

Austin, Texas 78729

Phone: 512-***-****

E-mail: *********************@*******.***

LinkedIn profile: http://www.linkedin.com/in/astridmardonprevost

PROFESSIONAL EXPERIENCE

December 2008 to March 2009

The Lead Dogs on behalf of Microsoft - Austin, TX (USA)

NetNew PREMIER Services Executive - Microsoft Canada

Responsibilities:

- Engage with executive level decision-makers on Microsoft Canada service

offerings that address business needs,

- Gain understanding of clients' business objectives, manage sales cycle,

and close services agreements through primarily phone-based interface with

clients,

- Propose, manage and execute on customer contracts to achieve revenue and

business goals,

- Deliver sales forecasts and customer feedback on trends, opportunities,

and challenges in order to benchmark and forecast business and revenue

- Participate in account strategy and planning sessions with local and

virtual sales teams as well as legal, sales, product development, product

support teams and customer partners.

August 2007 to October 2008

Contractor for Sodilec, Brinon sur Sauldre - France

SFDC (Salesforce.com) implementation supervision and reports design and

testing in French and English.

January 2005 to August 2007

Clearcube Technology, Austin - Texas (USA)

Sales Data and Reporting Analyst (October 2005 to August 2007)

Responsibilities:

- Design, validation and delivery of routine and ad-hoc reports enterprise-

wide per user requirements through on-going business process changes and

related systems implementation (pipeline, backlog, product mix, revenue

booked/shipped, market segmentation, margin

- analyze sales reports and information, and identifies trends or

opportunities to improve results,

- proactively monitor reporting system and data integrity,

- design and development of Sales and Production Forecast reports,

- work with DBA, to maintain, improve or install reporting-related systems

(SFDC add-on),

- Account Executives' monthly commissions calculation,

- create and document processes

Sales Operations Coordinator (January to October 2005)

Responsibilities:

- supporting daily sales operations issues for the Federal and

international customers and resellers (Japan, EMEA, Singapore),

- acting as a liaison between sales and other departments,

- design and delivery of sales and pipeline management reports in

SalesForce.com,

- create and document sales operations processes by country,

- management of customer equipment Evaluation Program (testing, site

preparation, shipping).

April 2003 to February 2004

National Instruments Corporation, Austin - Texas (USA)

International Sales Coordinator (ISC)

National Instruments is a technology pioneer and leader. It revolutionizes

the measurement and automation industry through PC-based virtual

instrumentation.

Responsibilities:

- Managing logistics and supporting daily sales operations issues for

branches (Israel, Taiwan and Singapore), distributors (Middle East) and

international direct customers (Asia and Middle East),

- Order processing using Oracle 11i,

- problem resolutions, corrective actions & development of procedures and

guidelines,

- providing training to branches on sales policies, procedures and tools,

- preparation of International Operations procedures documentation,

- running and analyzing Backlog data using Pivot tables,

- Letters of Credit and Sight Drafts coordination,

- RFP coordination (Government of Israel in New York),

June 2002 to February 2003

English/French Translator /Contractor for different companies

-English/French Technical Translator / In house contractor (June 2002 to

August 2002) for

Adams Globalization, Austin - Texas (USA)

-English/French Translator from home for CPLI- New York

March 1998 to April 2000

IBM Ireland, Dublin (IE)

Team Leader Services / Call Center (07/1999 to 04/2000)

Responsibilities:

- Managing a sales team of 14 sales specialists selling IBM's Maintenance &

Services agreements via telephone on the French and the Belgium markets,

- day-to-day business operations (reporting, briefings),

- establishing goals to meet objectives, forecasts,

- express leadership and drive motivation, enthusiasm and team spirit,

- recruitment,

- building internal relationships with the brand and other departments,

- the research and analysis of business data relating to revenue, volume of

calls, productivity in order to maximize sales and overachieve targets,

- ensuring the most compelling services offering possible,

- sales and tools training.

Sales Specialist Maintenance & Services / Call Center ( 03/1999 to 06/1999)

Responsibilities:

- Selling IBM's Maintenance & Services agreements via telephone to small

and medium, business customers and large petroleum companies in France,

- pricing, quotation and negotiation and closing,

- new employees processes and products coaching.

IBM France, Orleans (FR)

Sales Specialist Maintenance / Call Center (03/1998 to 02/1999)

Responsibilities:

- Selling IBM's Maintenance agreements on PC and peripherals via phone to

small and medium business customers in France,

- selling IBM's Maintenance agreements on POS Terminal (Point of Sale) to

large supermarkets,

- pricing, quotation and negotiation and closing.

October 1996 to February 1998

Dactyl Buro, Fleury les Aubrais, (FR)

Account Executive / B2B

Responsibilities:

- Selling copiers and fax machines (CANON and MINOLTA) to new small and

medium business customers within a specified geographic region in France,

- pricing, quotation negotiation, financial aspects such as leasing and

providing technical product information, demonstration and closing.

EDUCATION

1993 to 1996

Ecole de Commerce et de Gestion d'Orleans - Orleans, France

4 year business degree - BBA

Majors: Sales, Business Administration, Marketing and Financial Analysis

Graduated in 1996

1990 to 1991

Faculte de Droit d'Economie et de Gestion d'Orleans

(Orleans University of Economics, Law and Business administration)

DEUG AES - 1st year - Administration, Economy and Social

Majors: Statistics, Accounting, Financial Analysis, Business

administration, Law, History, Microeconomy and Macroeconomy, Politics

courses taken and completed

OTHER SKILLS/ACTIVITIES/INTERESTS

Computer skills: MS Office (Word, Excel-Pivot tables, Power Point, Access),

Lotus 123, Lotus Notes, MS Outlook, Eudora, Netmeeting, Oracle 10.7 and

11i, SalesForce.com (sales & reports), Siebel, Publisher 98, Internet, Star

Transit.

Languages: Fluent in French (native language), English; some German

Volunteer work: - Activities Coordinator for SSA (Schlumberger Spouses

Association) from November 2000 to December 2001 and from November 2002

until June 2004

- Webmaster for Austin Accueil from January 2001 until July 2002

- Data entry for the Austin History Center for 3 weeks in 2001

Interested in travel, reading, learning, cinema, decoration, cooking,

gardening, mosaic.

Notes:

References: LinkedIn profile:

http://www.linkedin.com/in/astridmardonprevost

Other references available upon request.

Contact this candidate