Training Sales
Resume:
SANDIE COCO
AUSTIN, TX *****
******@**********.***
Skills
SUMMARY
Experience in education and technology. Quickly adapt to new environments and technology; Articulate Studio
dedicated to gaining new skills and maintaining knowledge of current technology trends. Master’s in Camtasia
Educational Technology with a B.A. in Radio/TV/Film. Career goal is to utilize my Master’s degree Captivate
in Educational Technology through a leadership position in training, learning and development. MS Office Suite
Digital Portfolio is located at serversideup.com/sandie. Adobe
Dreamweaver
Adobe Photoshop
EDUCATION Adobe Flash
Educational Technology Leadership, Master January 2002 – May 2004 LMS
ADDIE
George Washington University, Washington, DC
GPA 3.92/4.0
CSS
HTML/XHTML
Studies focused in Instructional Design, Statistics, Web Design, Educational Hardware, Policy
JavaScript
Making and Research.
PHP
XML/XSL
Radio/TV/Film, Bachelor of Art August 1995 – July 1997 MySQL
Northeast Louisiana University, Monroe, Louisiana
GPA 3.12/4.0 Windows Vista/XP
MAC OS
Wireless Networks
Specialized in film. Directed student films in 16mm format and 8mm format. Supervised classmates
VMWare ESX
as film director.
Altiris Solutions
EXPERIENCE Certifications
Texas Teaching
Technology Learning Specialist July 2008 – Present Certificate
Austin ISD, Austin, Texas Microsoft Certified
Professional
Responsible for collaborating with other professionals in planning, developing, and evaluating quality Internet and
professional development to meet the needs of adult learners. Computing Core
Certification
Provide leadership for the implementation of the district’s professional learning system.
(IC3)
Work with current LMS system to improve capabilities such as learning plans, transcripts and to
CompTIA A+
streamline the workflow of course creation and offerings.
Certified
Integrate the use of Web 2.0 tools into Professional Development offerings including, but not limited
Technician
to: Web Conferencing, Rapid E-Learning tools, blogs, wikis and forums.
Microsoft Word
2003 Specialist
Computer Maintenance Teacher August 2007 – June 2008 Adobe Certified
Austin ISD, Austin, Texas Associate using
Flash CS3
Adobe Certified
Applied knowledge of current education, instructional theories, methodologies, techniques, and
Associate using
principles.
Dreamweaver
Applied knowledge of classroom management theory and techniques.
CS3
Actively participate as a member of the Positive Behavior System (PBS) Committee.
Successfully certified a student as an A+ Technician.
Training Coordinator Skills
February 2006 – August 2007
Dell Inc., Austin, Texas
1 Sandie Coco resume
Articulate Studio
Camtasia
Managed each training implementation from beginning to end, including, but not limited to: logistics,
Captivate
needs assessment, design, development, implementation, and evaluation of training programs.
MS Office Suite
Negotiated, maintained, and managed good relations with training vendors, instructors, and contracts.
Adobe
Managed training administration including the creation of Statement of Work.
Dreamweaver
Recommended training to meet current and emerging business needs, leveraging existing training Adobe Photoshop
programs, introducing and implementing e-Learning approaches and training technology, and Adobe Flash
partnering with other Dell training organizations to share best practices.
Facilitated programs as needed and responded to internal clients, people managers, and individual LMS
contributors who requested assistance in determining training solutions. ADDIE
CSS
Systems Engineer, I/T Consultant March 2003 – February 2006
HTML/XHTML
Dell Inc., Austin, Texas JavaScript
PHP
Supported all relationship sales team in the U.S. by providing customers face-to-face demonstrations XML/XSL
of Dell Enterprise products on a per request basis. MySQL
Provided Dell sales teams with sales leads and detailed customer reports following customer
Windows Vista/XP
engagement.
MAC OS
Managed travel schedule to maximize customer time, maintain efficient travel time, and keep OPEX
Wireless Networks
costs low.
VMWare ESX
Maintained current working knowledge of Dell Enterprise hardware and software vendors, including,
Altiris Solutions
but not limited to: blade servers, systems management software, VMware, switches and SANs.
Won $4 million in laptop revenue by resolving quality issues related to Dell wireless products. Certifications
Presented Dell hardware roadmaps to existing customers.
Assisted K12 school districts with all Dell equipment including system images of desktops & laptops, Texas Teaching
servers, switches, Axims and printers. Certificate
Escalated customer issues by coordinating support via Dell’s technical support Gold Queue and Microsoft Certified
Expert Center. Professional
Internet and
Computing Core
Systems Administrator, LAN Analyst October 2000 – March 2003
Certification
Austin ISD, Austin, Texas (IC3)
CompTIA A+
Installed, configured, troubleshot and maintained Windows servers throughout the Austin school Certified
district including instructional and administrative servers. Technician
Created domain accounts, which included importing 12,000 staff and student accounts into server Microsoft Word
domains each year, as well as creating and securing home folders on file servers. 2003 Specialist
Adobe Certified
Installed and configured network applications such as Accelerated Reader, Type to Learn and
Associate using
Reading Counts for requesting campuses in dual platform environment.
Flash CS3
Troubleshot PC and Macintosh desktop issues as related to servers and the LAN.
Adobe Certified
Associate using
Dreamweaver
CS3
Campus Technologist March 1999 – October 2000
Killeen ISD, Killeen, Texas
Managed professional development for CATE teachers including, but not limited to: design,
development, implementation, and evaluation of technical training programs.
Skills
Assisted teachers with integrating technology into their curriculum.
Recommended training to meet educational needs.
Articulate Studio
Provided teacher support for all classroom hardware & software technology. Camtasia
Installed, configured, troubleshot and maintained classroom servers and desktop computers. Captivate
MS Office Suite
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Adobe
Videographer/Editor/Owner January 1998 – February 2000
Dreamweaver
Moving Pictures, Austin, Texas
Adobe Photoshop
Adobe Flash
Created business plan for small business loan.
Created marketing material and assets. LMS
Produced, shot and edited video. ADDIE
Managed a team of 5 videographers and editors.
Installed, configured, troubleshot and maintained video editing equipment. CSS
HTML/XHTML
JavaScript
ACTIVITIES & AWARDS
PHP
XML/XSL
Austin ISD Rave Award, 2008 MySQL
Dell OSE MVP Yearly Award, 2005
Dell on the Spot Award, 2004 Windows Vista/XP
Dell Silver Customer Experience, 2004 MAC OS
Wireless Networks
Dell OSE Training Initiative, 2003
VMWare ESX
CATE employee of the Month, 2000
Altiris Solutions
Certifications
Texas Teaching
Certificate
Microsoft Certified
Professional
Internet and
Computing Core
Certification
(IC3)
CompTIA A+
Certified
Technician
Microsoft Word
2003 Specialist
Adobe Certified
Associate using
Flash CS3
Adobe Certified
Associate using
Dreamweaver
CS3
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