Customer Service Engineer
Resume:
Matthew E. Silveira
**** ****** *** ****** ******, CA 94546 510-***-****
************@*****.***
Objective: To obtain a position in an HR department commensurate with my
experience, capabilities and willingness to take on new challenges.
Education:
California State University, East Bay
. Major: B.S. Business Administration (Completed September 2008)
. Option: Human Resource Management
. Option: Corporate Management
Relevant Coursework:
Human Resource Management
Employee/Labor Relations
Human Resource Evaluations
Ethical Responsibilities in Organizations and Society
Communication Skills and Teamwork
General Management Knowledge
Experience:
The Raider Image, Hayward
Shift Manager - July 2006 - Present
. Effectively handle the needs of customers in a timely manner (Returns,
customer service)
. Communicate management objectives to shift employees through
performance evaluation
. Responsible for opening/closing store, handling cash, creating daily
deposits
H & R Block, Hayward
Head Client Services Coordinator - January 2006 - April 2006
. Trained staff how to use the proprietary H&R Block computer
system
. Managed equipment installation for seasonal tax office
. Scheduled tax preparation meetings with clients from outbound
and inbound calls
. Maintained clients personal and financial information
. Coordinated with manager for various staffing issues
(Performance Evaluation, scheduling, and hiring)
Different Fur Recording Studio, San Francisco
Assistant Recording Engineer -- March 2003 - Jan 2005
. Assisted Recording Engineer with many various technical tasks
. Managed equipment installation and set up of each recording session
. Used excellent communication skills to serve as liaison between studio
owner and engineers
. Served as administrative assistant between recording sessions
(Answering phones,
scheduling sessions, filing paperwork, maintaining
database of clients)
Computer Skills: Microsoft Word, Excel and Power Point. Types 45 WPM.
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