Supply Chain Customer Service
Resume:
Robert R. DeRosier
Lawrenceville, NJ 08648
(Phone): 908-***-**** (E-mail): *******@***.***
SUMMARY
Supply Chain Management professional with 8 years relevant experience in
Supply Chain/Project Management. Broad range of experience in areas
ranging from Customer Service to VMR planning to ecommerce. I have led and
supported projects of varying complexity as well as utilized my analytical
skills to analyze data to solve relevant business problems. Through my
experiences I have also been able to both work directly with and support
trade customers to identify, understand and meet their needs. I am also
Six Sigma green belt certified.
EXPERIENCE
Johnson & Johnson Sales & Logistics Company, Skillman, NJ 2001-2010
Sr Analyst, ecommerce (2008-2010)
Led & supported initiatives around RFID (Radio Frequency
Identification), Data Synchronization, B2B, and Data Accuracy to both stay
aligned with customer initiatives and ensure that the right information is
being communicated to customers.
. Developed & executed Data Synchronization on Boarding process for new
data sync customers. Created prioritization model to both facilitate
and rank customer requests to align with overall internal Data Sync
Strategy.
. Created access database to analyze RFID data & produce reports focused
on display execution. Summarized RFID learning's & led a team focused
on evaluating the value of RFID display tagging at Wal-Mart.
. Led Implementation of a 195MM B2B Consumer website. Created & led
project plan, established success criteria and managed error resolution
from testing. Website successfully launched in October 2009.
. Managed & Maintained RFID Budget in excess of 500M. Handled for all
RFID activities including display tagging & vendor relationships for the
J&J consumer business. Created short term RFID strategy to align with
customer requests.
. Led initiative to reduce the amount of codes that were not able to be
sent to customers via data sync. Efforts resulted in a reduction of
these items by 45% to date.
. Led invoice validation team focused on ensuring that invoices could be
successfully sent to customers following the merger of J&J and Pfizer
brands. Coordinated for error identification, resolution and escalation
where applicable. Resulted in successful implementation.
. Created comprehensive On Boarding Process for new associates by ensuring
associates receive applicable training upon hire
. Developed business case for product versioning rationalization &
documented & clarified internal GTIN allocation standards. Created an
exception process to assist in managing product changes for cases in
which these changes fall outside established standards
Technical Analyst (Customer Order & Revenue Efficiency Group) (2005-2008)
People management, project management, system management &
training/technical support for the Customer Logistics group. Implemented
technical solutions to meet business needs.
. Identified, led & implemented process excellence project aimed at
increasing efficiency of advertising deduction resolution. Resulted in
a reduction of $360M in outstanding deductions, decrease in deduction
cycle time by 72% and a reduction in non value added process time by
83%. Green Belt certified.
. Designed & led scanning improvement strategy which increased the
efficiency of the scanning process by 67%
. Developed drop decision model database which enables shipment
prioritization & schedule planning for J&J distribution centers.
. Led UAT (User Acceptance Testing) testing for data reporting system.
Taught associates to build test scripts & test built scripts once system
design was complete to ensure data accuracy.
. Built database solution which enabled DC startup & improvement teams to
view inventory position & case fill rate across multiple locations to
make shipment decisions.
. Business owner for 195MM B2B website. Managed day to day activity of
website ensuring product accuracy and answered general & technical
questions around content & functionality.
. Managed scanning coordinator & B2B Helpdesk associates. Co-Op
supervisor fall '06. Developed planning as well as workload analysis.
Co-Managed Inventory Planner (Wal-Mart) (2003-2005)
Forecasted, planned, and managed Wal-Mart orders to ensure the best service
possible to our customer. Collaborated with business partners on execution
of new item forecasting, promotional forecasting, and discontinuations to
maximize service.
. Created database to streamline Wal-Mart Out of Stock & Retail in stock
reporting reducing time spent creating reports by 60%
. Increased Wal-Mart Service Level from 95.5% to 97.3% from 2003 to 2004
while reducing out of stock dollars by $2MM
. Identified & developed process to streamline both DC to Store and Retail
in Stock information flow into PB Views resulting in an 80% reduction of
time spent on this process.
. Designed & implemented a tier ordering process for Wal-Mart to increase
efficiency & Load quality resulting in an overall increase in cases
ordered in tiers from 0 to 30%.
Operations Team Associate (Revenue Management)(2001-2003)
Worked in collaboration with business partners and management to increase
efficiency/effectiveness of deduction resolution for specified accounts.
Interpreted customer needs and partnered with customers to apply innovation
to existing procedures as required.
. Developed databases to streamline and simplify deduction report
generation, deduction location and business processes.
. Designed presentation modules to aid training department in
training/development of new hires for the Revenue function.
LEADERSHIP
Recruiting School Chair, NJ Regional Schools (Rider, Syracuse, TCNJ)(2007-
2010)
Partnered with schools for both Full time and Co-Op recruiting for the
Sales & Logistics Company. Attended career fairs and conducted interviews
for both Co-Op & Full time hired. Collaborated with the universities
business schools & career centers to increase J&J's presence on campus to
attract the best candidates for J&J opportunities.
. Member of the Rider Global Supply Chain Management Board whose goal is
to create & implement a Global Supply Chain Management major for the
school. Major launched Sept 2009.
. Developed program at TCNJ to increase J&J involvement through direct
participation in their Supply Chain Management Class
Co-Op Mentor, Johnson & Johnson Sales and Logistics Company (2006)
Ensured the SLC Operations Co-Ops were getting a value added experience
from their Co-Op positions and time at J&J. Responsible for 10 Co-Ops per
semester
. Led weekly roundtable meetings to address concerns
. Taught & facilitated training classes including MS Excel, effective
presentations, resume review and PE (Process Excellence) Light
. Designed & implemented more efficient end of term interviewing process
for Co-Ops
EDUCATION
MBA; expected graduation date September 2010 Concentration: Marketing
Drexel University, Philadelphia, Pennsylvania
BS. Business Logistics; June, 2001.
Penn State University, University Park, Pennsylvania
SKILLS
Six Sigma Green Belt Trained & Certified; Microsoft Access; Visual Basic;
Business Objects (SRS-Sales Reporting System); DSS (Decision Support
System); SQL; IBM PC and Compatibles; Microsoft Windows Office Suite,
Minitab; Diamond; Pathfinder; PB Views; Wal-Mart Retail Link, SAP (Order to
Cash, Material Master Screens); SAP BW.
Contact this candidate