Customer Service Administrative Assistant

MARIA C. MERINO

**** *.*. **** ******

Deerfield Beach, Florida 33441

954-***-**** E-mail: *******@*****.***

[pic] ( ADMINISTRATIVE ASSISTANT ( OFFICE SUPPORT (

More than 19 years of multifaceted experience performing administrative

support functions to assist daily office operations, as well as enhance

efficiency and accuracy of workflow. Served as Customer Service

Representative for several major corporations, including MasterCard

International and AT&T, assisting non-English speaking customers. Utilized

multilingual ability in English, Spanish and Portuguese.

SUMMARY OF QUALIFICATIONS:

.

. Excellent interpersonal skills, with ability to interact effectively with

people on all levels.

. Ability to develop positive relationships with customers and clients.

. Computer knowledgeable: Windows . MS Word . Excel . E-mail and

Internet.

EXPERIENCE:

CONVERGYS, TAMARAC, FL

4/98 - 05/10

Customer Service Representative

Assigned to various corporations to assist with customer service for this

large national outsource service firm, including the following:

MASTERCARD INTERNATIONAL, TAMARAC, FL

1/07 - 05-10

Customer Service Representative - Multilingual

. Assist non-English speaking MasterCard customers with lost or stolen

credit cards.

. Able to communicate fluently in Spanish and Portuguese, as well as

English, to resolve customers' problems.

. Provide assistance with emergency cash or new credit cards.

. Contact individual banks involved, to follow up on customer's request

for new card.

CINGULAR WIRELESS, TAMARAC, FL

1/06 - 12/06

Sales Representative

. Delivered sales presentations in Spanish and Portuguese sales activities

to market Cingular's wireless hand sets.

. Responded to caller's request for more information, regarding wireless

phones.

AT&T INTERNATIONAL, TAMARAC, FL

4/98 - 12/05

Customer Service Representative

. Opened new accounts and maintained existing customers for AT&T calling

cards and processed corporate accounts.

. Assisted customers with information regarding billing, payment and fraud

issues.

. Resolved billing discrepancies, as well as processed information

updates, changes, cancellations, reactivations, credits, adjustments and

rate changes.

. Coached and supervised new representatives.

STETSON UNIVERSITY, DELAND, FL

11/91 - 12/95

Senior Secretary - Education Department

. Provided administrative and clerical support to 5 professors.

. Prepared syllabi and tests, maintained schedules and assisted in the

development of a multicultural textbook.

. Supervised and assigned tasks to the work-study students.

. Coordinated travel arrangements and prepared material for students in

special workshops.

EDUCATION:

THE SPANISH INSTITUTE OF HIGHER LEARNING, SANTA ISABEL, FERNANDO

POO, SPAIN

Completed advanced courses

BROWARD COMMUNITY COLLEGE

Administrative Assistant Fundamentals

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