Customer Service Manager

BRIAN E. RAINWATER

***** ******** *****

Corona, CA 92883

Cellular: 951-***-****

Email: ***********@*******.***

OBJECTIVE

Manager of Logistics & Distribution

SUMMARY

Over 28 years in distribution management. Recognized for in depth

knowledge and experience in work organization, manpower planning and

quality improvement. Acknowledged for broad experience in inventory

control development and application which has saved companies many

thousands of dollars. Background also includes materials storage and

transportation.

FLUIDMASTER, INC. - San Juan Capistrano, CA 1992 - 2009

Global Distribution Manager

. Managed Global Distribution Network for $165 million plumbing

manufacturer managing the operations of 136,000 sq feet covering three

warehouses.

. Managed 30+ employees in Shipping, Receiving and Logistics departments

organizing them into a cohesive work group that achieved departmental

goals.

. Consolidated orders specific to customers resulting in a 20% freight cost

reduction.

. Managed Logistics of Shipping and Receiving Departments; scheduled

drivers, negotiated rates and routes with truck lines/carriers/3PL

companies which resulted in lowering costs.

. Developed and implements material stock rotation plan which improved

inventory accuracy to +98 %.

. Developed and implemented lean manufacturing procedures, including real-

time inventory posting, resulting in savings of approximately 25% raw

materials cost.

. Conducted material/safety training for employees, reducing injuries to

less than 1 injury per year.

. Redefined warehouse positions and established hourly production standards

which resulted in an annual savings of approximately $150,000.

. Created and maintained annual distribution budget of $11 million.

. Implemented shipping requirements for domestic and foreign shipments

(Mexico and China) which ensured accurate, on-time shipments.

. Placed in charge of internal and external Customer Service requirements.

. Set up and managed Nashville, TN and San Juan Capistrano, CA facilities.

. Maintained 98% on-time shipping over a period of 17 years.

. Coordinated the shut-down and moves of the Nashville, TN, San Juan

Capistrano, CA and Santa Fe Springs, CA facilities, without internal or

external delays of deliveries.

ROHR INDUSTRIES - Riverside, CA 1987 - 1992

Production Control Supervisor

. Supervised flow of aircraft parts for various projects, including the F-

14 and 737 Projects.

. Supervised 10 union Material Handlers.

. Tracked inventory which reduced lost inventory and reduced costs.

. Shortened queue lengths avoiding late deliveries.

. Ensured employees followed FAA and Government Regulations which avoided

unnecessary delays as well as avoided unnecessary fines and penalties.

SHORECREST MANUFACTURING, INC. - Long Beach, CA 1983 - 1987

Production Warehouse Manager

. Managed warehouse for $6 million furniture manufacturer which included

California and Kentucky Distribution Centers and a total of 25 employees.

. Managed receiving, picking, packing, and shipping of 150 orders daily.

. Operated facility in compliance with OSHA and DOT standards which

contributed to a low accident rate and avoided penalties for non

compliance.

. Supervised receiving, inventory control, storage, distribution, traffic.

. Scheduled drivers, negotiated rates and routes with truck lines/carriers

obtaining low financial arrangements that were beneficial to the company.

. Developed and implemented material stock rotation plan that lowered

inventory costs and maintained a high level of in stock availability.

. Conducted material/safety training for employees.

. Redefined warehouse positions and established hourly production standards

which increased productivity.

. Reduced labor costs by 20% annually by developing assembly system.

. Increased employee productivity 13% by establishing an in-line mill room

system.

. Met a 24-hour turnaround goal for 85% of shipments consistently.

. Established personnel policies and procedures which facilitated the

attraction and retention of a dedicated work force.

NATIONAL SUPPLY, INC. (a Division of ARMCO STEEL) - Torrance, CA 1981 -

1982

Assembly Lead

Directed an assembly team that manufactured off-shore oil platforms.

EDUCATION

AS, Business Management - Riverside Community College, Riverside, CA

Completed 20 BS units, Riverside Community College, Riverside, CA

PROFESSIONAL TRAINING

Completed Franklin-Covey Time Management Courses

Attended Fred Pryor Seminars

Additional courses/seminars in transportation, traffic, safety, employee

involvement, and leadership,

Established and maintained KPIs.

Completed Kepner - Tregoe Project Management courses.

CERTIFICATION

C-TPAT Certification

Obtained ISO 9000 Certification

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