Customer Service Health

SIANA DUNTIN

* ****** ****

Harding, NJ *****

973-***-**** (H)

973-***-**** (M)

*******@*****.***

OBJECTIVE:

Seeking a challenging position at a growth oriented company that

will allow me the opportunity to gain meaningful experiences and

acquire new abilities.

EDUCATION:

Madison H.S.

09/00 – 05/02

Obtained H.S. Diploma

Centenary College,

Hackettstown 5/02 - 2008

B. Sc. Mathematics, Minor: History

SKILLS / ABILITIES:

• Ability to pay attention to details and multi-task

• Strong work ethic

• Excellent customer service skills.

• Ability to work well independently and within a team

environment.

• Detail oriented

• Great verbal and written communication skills.

• Capable in amending payroll tax returns.

Great researching and problem solving capabilities

•

• Computer Proficient/Microsoft Office

EXPERIENCE:

Payroll Specialist, Paychex Inc. March 2008- Present

Developed a more in depth relationship with payroll.

•

Followed a time specific schedule to ensure payrolls were

•

processed on time for dedicated clients.

Handled various tax, delivery, and payroll issues as they

•

occurred. Most having a strict time constraint.

Dealt with extremely sensitive personal information such as

•

social security and bank account numbers on a daily basis.

Troubleshot errors that occurred with 401k’s, S125/Post tax

•

health deductions and in turn ensuring it no longer occurred

Maintained current knowledge of the Paychex payroll

•

processing system and changes in payroll laws

Corresponded with federal, state, and local tax agencies on

•

behalf of clients

Maintained a high rate of client retention through quality service

•

Participated in and conducted branch training sessions as

•

needed

Set up company deductions based on compliance with the IRS

•

which also included monitoring garnishments.

Teledata Representative, ADP SBS (November 2007- February

2008)

• Took payroll for small companies and set up adjustments and

deductions.

• Prepared and executed garnishments, recorded information for

third party worker's comp checks.

• Set up payroll health care deductions, set up 401 K, 403 B

and Simple IRA's, Tax breakdowns and taking new employees

through the initial hiring process

Caregiver, HomeInstead Senior Care, (August 2006- March

2007)

• Transported residents to and from various appointments.

• Prepared breakfast and lunch for the elderly and provided

companionship on a daily basis.

Cashier and Temporary Customer Service Associate, Lowes,

(November 2004- July 2006)

• Handled large sums of money and opened new credit card

accounts

• Customer Service on a daily basis and various return

transactions

REFERENCES:

Furnished upon request

Contact this candidate