Customer Service Technician

Mr. Terry L Likens

*** ***** ***** ****

Pflugerville, TX 78660

Home 512-***-****

Cell: 206-***-****

Email: abmtqa@r.postjobfree.com

OBJECTIVE

Desktop Support Position where my experience and ability can be effectively utilized to

support the technological needs of an organization.

SUMMARY OF QUALIFICATIONS

* More than 10 years Desktop and Helpdesk support experience

* Expert customer service time management skills

* Experience in Enterprise level support, with little to no management

* Proficient Windows Platform: Windows 7, XP, 2000, OCS, Exchange, MS Office

* Proficient Macintosh Platform: OS, MS Office, Adobe CS4 Suite

* Proficient Telephony support: POTs and VoIP & Unified Communications

OS

I have supported windows platforms from Windows 3.1for Workgroups to today’s

Windows 7 Ultimate. That includes 95, 98, ME, XP, 2000, Vista, NT, Server 2000, &

Server 2008. I have also supported OS/2, MAC OS X and Ubuntu.

Networking

I have supported Local, WLAN, WAN, WWAN networks. I have supported DHCP and

Static IP devices. I have also supported Virtual Private Networking.

Telephony

I have supported VoIP & POTs telephone service. I have also supported Unified

Communication software & server. I also have programmed& administrated Nortel PBX

& ShoreTel Phone Systems.

Applications

I have supported MS Office Suite, to include Project, Visio. I have supported Exchange,

Lotus Notes, Groupwise mail clients. I have support a variety of open box applications

and proprietary applications in the corporate, manufacturing and medical environments.

PROFESSIONAL EXPERIENCE

2/10-4/10 Apex\Infospace (FT, Contract) Bellevue, WA

Sr. Desktop\Helpdesk Support Analyst

12/08-1/10 RHI/Casey Family Programs (FT, Contract) Seattle, WA

IT Support Analyst

2/09-5/09 PFI Tech/Dell Services/Boeing (FT, Contract) Renton\Everett,WA

Technical and Remote Support Technician

10/08-5/09 Wave Broadband (PT, FTE) Kirkland, WA

Customer Service Support Technician

05/06-10/08 Sprint\Nextel (FT, FTE) Denver, CO\Seattle, WA

Computer Support Analyst

06/08-08/08 MediaNet Digital (PT,FTE) Seattle, WA

NOC Engineer I

01/06-05/06 CG Solutions/Dell/Univar (FT, Contract) Kirkland, WA

Salesforce.com Implementation Specialist

07/05-12/05 Excel Data/Free & Clear Inc (FT, Contract) Seattle, WA

Computer Support Technician

08/03-06/05 Clopay Corp. (FT, FTE) Cincinnati, OH

Computer Support Technician

11/03-04/04 OfficeCare/Tri-Health (PT, FTE) Cincinnati, OH

Weekend Onsite Support Technician

1986-2003 Various IT positions detailed in verbose resume Cincinnati, OH

Certifications

A+

Dell Laptop & Desktop Certified

Currently studying for MCITP

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