Customer Service Manager

Jaclyn Crain

978-***-**** . ** Mansfield St . Allston, MA, 02134 .

******.*****@*****.***

Objective: HR Professional looking for a second telecommuting

position where I can use my

acquired skills and knowledge to further benefit the company.

Work

Experience Partners HealthCare /Spaulding Rehab Hospital

Boston, MA

Human Resources Generalist

9/07- present

. Business partner for managers providing advice on retention,

compensation, development, & other HR-related functions

. Responsible for recruiting, employee relations & performance

management for nursing & support services departments

. Resolved employee relations issues, interpret employment laws

and company policies/procedures to managers and staff

. Compliance with OFCCP, AAP, EEO, ADA regulations

. Helping employees with benefits, payroll, tuition

reimbursement & other general questions

. Facilitate New Hire Orientation/Training for staff &

leadership

. Planning, organizing & executing many events throughout

the year (Service Awards, Recognition Days, Career

Fairs, etc)

. Participating in many community relations & diversity

outreach groups (both internal

& external)

Whole Foods Market

Cambridge, MA

Accounting/Administration

3/07 - 9/07

. Accounts payable entry/spreadsheet management

. Responsible for reconciling previous day's financial

activity

. Supported administration with accounting needs and

report

purchases accurately

. Tracked payments to vendors with daily invoices; worked

with A/P & A/R

. Daily use of Excel and PeopleSoft software

Pier One Imports

Brookline, MA

Assistant Manager

10/06 - 9/07

. Assisted store manager with training, scheduling, visual

merchandising, sales, inventory control and employee

supervision

. Led the sales team to meet all company expectations;

provided constructive

input regarding employee performance

. Processed and recorded store deposits and sales daily

Education: University of Massachusetts Boston

Boston, MA

Bachelor of Science in Management, 2007

Magna Cum Laude

Skills: PC and Mac OS formats; expert in Microsoft Word,

Excel, and PowerPoint; proficient in PeopleSoft & Oracle

software; ability to work efficiently as an individual or a

team; excellent oral and written communication skills; strong

organizational skills; experienced with customer service,

interpersonal leadership, and time management.

Contact this candidate