Customer Service Manager
Resume:
Gail M. Levin, PHR
Coconut Creek, FL 33066
*****************@*****.***
Professional Strong "hands on" HR Executive and sales closer that
Summary & consistently surpasses all goals and objectives.
Experience Strategic leader who can think outside of the box. Enjoys
mentoring, coaching and formally training others to
excel. Effectively establishes long-lasting business
relationships. Finds clear and effective solutions to
problems and overcomes challenges.
Feb 2008 to Present Sr. Manager Recruitment
Liberty Power Corporation, (low cost energy retailer),
Ft. Lauderdale, FL
Recruiting consultant hired to manage hiring for all
exempt and non exempt positions. Handled special projects
such as; succession planning, training and development,
knowledge sharing initiative, training manual for
recruiting ATS - Taleo, recruitment requisition system,
negotiated rates and managed relationships with vendors.
Previous consulting assignments:
Precision Response Corporation, (telecommunications),
Plantation, FL
Recruiting consultant specifically for Finance and IT
recruiting. Drove the hiring initiative for the CFO of
this publicly held company during the preliminary stages
of bankruptcy. Company asked me to remain I declined.
Highlander Headhunting, Incorporated, (search firm),
Coconut Creek, FL
President of staffing firm that opened in 2005. Hired
exempt positions for all disciplines for clients on a
contingency basis. Due to economic downturn contracted
out to two major corporations in the Ft. Lauderdale area.
Nov 2002 to May 2005 and July 2006 to August 2007 First
NLC Financial Services, LLC, wholly owned subsidiary of
Friedman, Billings and Ramsey (FBR) NYSE
Consultant / Director of Recruitment
Acknowledged as a critical strategic business partner to
executive management providing best practices and
effectively bringing solutions to market for Human
Capital growth and development across a national
workforce. Orchestrated over 2,000 employee hires into
corporation with emphasis on retention of sales
personnel, flawless delivery of benefits, payroll and
cultural introduction to new employees.
Directed recruitment efforts of $12 billion dollar,
subprime mortgage lender.
Design, develop and implement corporate wide staffing
programs.
Created the master open requisition log and approval
process.
Ensured all positions were filled country wide in a
timely manner
Directed the activities of eight recruiters in both
wholesale and retail recruiting
Managed all vendor communications to include contracts
and invoicing
Effective negotiating and influencing skills
Oversaw the background screening function and adhered to
all necessary laws.
Hired 22 Information Technology staff first 30 days.
December 2005 to July 2006 Personnel One, Hollywood, FL
Branch Manager / Permanent Placement Recruiter
Drove revenue in branch by mentoring, motivating sales
staff as well as providing stellar customer service to
clients. Assisted with vendor management for billion
dollar pharmaceutical company. Identified opportunities
for continuous improvement and drove change management.
Directed activities of branch to increase revenue
Staffed all disciplines; IT, Accounting, Finance, Human
Resources, Training and Logistics
Hired temporary and permanent placement staff for my
branch and other regional branches
Proven project management skills
Full service branch manager; sales, personal production,
and oversaw payroll
May 2005 - December 2005 Highlander Headhunting, Inc.,
Ft. Lauderdale, FL
President / Senior Partner
Opened a permanent placement staffing agency while being
an area expert for mortgage niche recruiting. Developed
clients throughout the tri county area and nationwide.
Numerous recommendations from clients for providing world
class customer service. Staffed all disciplines; IT,
Accounting, Finance, Human Resources, Training and
Logistics. Opened Ft. Lauderdale office. Hired and
trained staff four direct reports; two executive
recruiters, one internet researcher and one support
staff. $200,000 in revenue billed in seven months.
November 2002 to May 2005 First NLC Financial Services,
subsidiary of Friedman, Billings, Ramsey Group, Inc.,
(NYSE: FBR) Deerfield Beach, FL
National Recruiting Manager / National Corporate
Recruiter
Responsible for all hires nationally. Interviewed,
reference checked, background checked, tested and
oriented all candidates for First NLC Financial
Services. Hired large volume of candidates' exempt,
non-exempt, and executive level. Directed agencies
through contingency and retainer agreements. Directly
responsible for saving company $250,000 dollars in temp
fees as well as drastically reducing the advertising
costs through use of the internet. Responsible for 4
direct reports, corporate recruiters and administrative
personnel.
Recruiter for a billion dollar, subprime mortgage lender.
Negotiated all offers nationwide with a 99% close ratio.
Solved tough HR issues and negotiations where others
failed.
Facilitated and designed Basic Interview Skills Class for
all senior management locally and nationally.
Responsible for all successful relocations of
mid-management and above.
Negotiated improved pricing from vendors.
Acted as an advisor for all department heads in the
hiring process.
Managed all postings, job descriptions, monster searches
and internet searches. Manage yearly agreements with
internet job boards.
Carried high volume of personal recruiting, 300 in first
year, while managing two $100,000 retained search
agreements.
Received company's "Rising Star Award".
Called upon by the President of the company to close
retail hires where his branch managers struggled.
Conducted seminars: Work Force One, Pompano Beach, FL
"How to Conduct an Interview" and "Red Flags on a
Resume".
Conducted "Your Hired" classed to Broward Outreach
Center.
Responsible for motivation of recruiters and negotiating
success.
February 2000 - November 2002 PRC (USA Interactive),
Plantation, FL
Executive Recruitment Manager / Director of Placement
Services Division
Managed exempt recruiters, department and recruitment
centers. Ensured that the recruitment centers hired
large quantity and quality employees with minimal
turnover rate in a timely manner. Oversaw all open
requisitions for exempt level positions company wide to
include internal transfers. Actively recruited all
exempt level employees, from manager level to executive
level. Responsible for the department budget.
Established close working relationships with staffing
agencies and search firms as well as public
agencies/universities and networking
organizations. Promoted PRC employment opportunities in
the community. Actively sought out up-to-date
information concerning recruiting in the new millennium
through all viable search engines on the Internet.
Lowered cost per hire two years in a row with increased
number of hires. Consistently managed to the budget and
produced results.
Led conversion from recruitment cost center to revenue
center by launching Placement Services Division.
$300,000 revenue billed within the first six months.
Responsible for weekly temporary payroll.
Developed recruiting solutions for small and mid sized
companies.
PowerPoint presentations and cost/benefit proposals.
Number one outside Sales Director during development
stage.
Mentored Senior Managers on the "Selling Life Cycle" and
business development while traveling their territory.
Monitored recruiter's performance, timeliness of hires
and handled annual performance appraisals.
Managed the Executive Recruitment Department of a $300
million, 11,000 person and 20 locations call center
operation.
Education &
Awards PHR Certification May 2009
Certification PRCU University
2003 - Selected to become a PRCU Trainer
2002 - Sexual Harassment
200l - The Performance Management Process
2000 - Basic Interview Skills Class.
Sales Training Courses; Zig Ziglar, Lou Adler and Brian
Tracey.
Education & Awards continued:
The United States Army Recruiter/Guidance Counselor
Course
"March 1997 Presidents" Award David Wood Personnel
"April 1997 Presidents" Award David Wood Personnel
"December 1996 Presidents" Award David Wood Personnel
University of Maryland while in the United States Army
Madison Area Technical College
Professional Member SHRM, Women's Army Corp Veterans Association,
Activities adjunct professor for Broward Outreach Center.
Skills Microsoft Outlook 2007, Excel, Windows, Word, PowerPoint,
Visio, Visioneer Paperport VX, Personic Applicant
Tracking, Starsearcher Applicant Tracking, Oracle
irecruit, Taleo Applicant Tracking, Salesforce.com,
Monster, Career builder, 6figurejobs and numerous other
Internet Search Engines (Boolean Logic). Implemented
applicant tracking programs.
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