Project Manager Customer Service
Resume:
Ellen C. Serrano
Raleigh, NC 27613
*******.*.*@*****.***
Skilled manufacturing planning and inventory control professional with
significant experience working with customer service, specification
engineering, plant engineering and quality control.
Played a key role in moving a transient voltage suppressor line from the
USA/Mexico to a new company facility in China with no upset to customer
service and delivery. Main responsibility was in production control,
semi-finished and finished inventory, but also interfaced significantly
with engineering, quality and facilities during this five year move.
Significant experience in coordinating the full production of electronic
components across several manufacturing facilities. Have supervised
production operators as well as salaried employees and supervisors of
other departments. Experience in document writing, training, and
auditing.
Professional Experience
Corning Glass Works / AVX Corporation, Raleigh, NC
9/80 to 1/09
A recognized leader in the global passive electronic component and
interconnect products industry, is at the forefront of technology,
design, manufacturing and supply.
Manufacturing Planning Manager
7/90 to 1/09 Electronic Component Manufacturing
. Supervised directly the production planning and inventory control
activities of several product lines, as well as managed the
supervisors of the shipping and information services departments.
. Utilized the skills of supervision, documentation, training, and
auditing developed in the first years of employment to maximize
performance in this position.
. Controlled spending and manpower to master plan goals.
. Tracked performance to the plant Quality Operation System
guidelines, providing on time and error free delivery of both
product and services to all customers.
. Managed aged inventory, cycle counting, authorized stock levels and
MRP data.
. Interfaced with all internal and external customers with
professionalism.
. Provided a safe and environmentally sound work area for employees,
and met all guidelines as set out by the Human Resources
Department.
. Adapted to changing product lines and reduction in the size of the
facility.
. Played a prominent role in project management to address needs as
they arose.
Projects included:
. Worldwide capacity planning, production planning and inventory
control manager for the transient voltage suppressor product line
to include the NC, Mexico and China facilities.
. Managed the logistics of setting up the shop floor control,
production planning and then inventory systems in the new China
facility, and then slowly moving the transient voltage suppressor
line one operation at a time from Raleigh to China, and then from
Mexico to China. Played a key role in training Chinese
counterparts.
. Managed the logistics of setting up the finishing operations for
several product lines in Mexico and then coordinating the full
production between Raleigh and Mexico.
. Coordinated with the corporate IS Project manager on the
development and implementation of a new Corporate Shipping System.
. Managed the implementation of the administrative PC Network system.
. Added the new transient voltage suppressor line to the shop floor
control and inventory management systems.
. Facilitated the move of the shop floor control and inventory
management of all product lines from the interim PC network to the
AVX IBM mainframe system. Included learning the features and
functionality of the IBM system and acting as the facility trainer
for this new system.
. Assisted with the conversion to a new production part numbering
system to mesh with the AVX shop floor control system after the
sale of the facility by Corning to AVX.
Plant Production Control Supervisor
10/87 to 7/90
. Supervised the production control and semi-finished inventory for
several product lines.
. Played a significant role in the smooth conversion of the shop
floor control and inventory management system from the Corning
system to an interim PC Network after the facility was sold to AVX.
. Set-up and managed the logistics of supplying the finished chips to
the overseas locations for finishing after packaging operations
were established overseas.
. Managed the move of a resale product warehouse from Vancouver, WA
to Raleigh, NC.
Plant Productivity Supervisor
4/87 to 10/87
. Responsible for the plant training programs for both hourly and
salaried personnel.
For Hourly Production Personnel
. Prepared and issued training books consisting of the applicable
Standard Operating Procedures (SOP) and checklists based on the
SOPs.
. Updated/wrote new checklists as needed.
. Tracked completion of training books and administered competency
tests.
For Salaried Personnel
. Implemented the Corning Total Quality Program, which consisted of a
series of seminars.
. Recruited and trained seminar leaders.
. Scheduled and managed the logistics of presenting the seminars.
Section Supervisor, Ceramics Forming
11/84 to 4/87
. Supervised and developed the shift supervisors of the Ceramics
Forming department.
. Responsible for control and improvement of production rates,
yields, productivity, and ware in process.
. Hired new operators as needed, coordinated new employee training
and evaluations. Oversaw ongoing safety of all employees, short
term and long term housekeeping, and maintained good relations with
the union and resolving union grievances.
. Played a key role in the implementation of two significant quality
programs, Operator Self Inspection and Operator Manufacturing
Control.
. Participated in the Corning Corporate Total Quality Project as a
Seminar Instructor for Interpersonal Skills.
Shift Supervisor, Ceramics Forming
11/82 to 11/83
. Supervised production operations in the Ceramics Forming department
on an eight hour shift.
. Responsible for production rates and productivity, scheduling and
prioritizing of maintenance work on given shift, individual
employee training and evaluations, safety and housekeeping, and
maintaining good relations with the union.
PMS Coordinator
1/82 to 11/82
. Responsible for the management of the plant Process Management
System (PMS) which included documentation for materials, process,
equipment and experimentation.
. Coordinator responsibilities included audit scheduling and follow-
up, assisting with writing of new documentation, proof-reading,
managing documentation revision system, maintaining documentation
stations in the factory.
Process Engineer
9/80 to 1/82
. Responsible for process definition and control in the metallization
and testing operations of the manufacture of multilayer ceramic
capacitors.
. Maintenance of the Process Standard Operating Procedures and
training of the production operators in these areas included in the
job responsibilities.
Education
NY State College of Ceramics at Alfred University, Alfred, NY
1980
B.S. Ceramic Engineering, Cum Laude
American Ceramic Society, Society of Women Engineers, Participated in
Study Abroad program in Germany
Activities
Teaching faith formation, volunteering with Boy Scouts and Capitol Area
Soccer teams, attending activities of my children, reading, cooking,
sewing, traveling as a family
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