Service Representative

Brooks Batson

*** ****** **. **** 501-***-****

Benton, AR 72015 Message phone 501-***-****

Home email:

********@***.***

Summary

System Service Representative - Field Technician with a current level

(band) 3 in the POS and Server Servicing department. Key strengths include

client on-call and field support, providing customer assistance through

simple problem resolve, or determine if onsite service is needed, as well

predetermine if any parts need to be ordered for call. Experience includes

Hands on troubleshooting with a consistent background in computer hardware

and software problem determination. Commercial installations experience in

a wide variety of business servers, POS registers, Self Checkouts, and

multi-vendor hubs and routers. Corporate Business Experience.

Experience includes:

Areas of Expertise through Company Training and Field Experience

POS Registers and Printers Basic Servers

Self Checkouts Blade Servers

Basic Networking Advanced Servers

Hubs and Routers Cluster Servers

Basic Linux ATM

Professional Experience:

IBM, Little Rock, AR

August 2007- April 2010

System Service Representative

Perform on-site installation of new servers, computers, registers, and

other POS equipment. Perform and assist onsite maintenance and repair of

IBM and multi-vendor systems and components. Remove and replace internal

hardware components from workstations and server equipment.

. Reduced customer downtime by scheduling Server maintenance after hours,

and working around their preferred schedules.

. Reduced service call returns and company expenses, by assuring first time

repair through diagnostics, and communicating with helpdesk.

. Helped Maintain group efficiency and productivity by working and taking

Service calls from others in my team, helping avoid unnecessary company

travel and expense.

Prospect Steel, Little Rock,

AR

January 2007 - June 2007

Production Control-Data Entry

Read and review blue prints, enter data reference values into database

system. File and organize drawings for other referencing.

UPS, Little Rock,

AR

August 2005 - December 2006

Loader / Unloader

Load and scan packages onto trailers for in State and out of State

delivery.

IBEW, Little Rock, AR

July 2003 - August 2005

Apprentice / Electrician

Install and bend conduit, pull wire, install lights, receptacles, switches

and breaker boxes

Levis Strauss, Little Rock, AR

May 1999 -May 2003

Replenishment Stocker

Restock and scan packages in shelves for the order-fillers to then pullout

and box individual units for shipment and distribution.

Offsite-Receive and unload trailers from an offsite warehouse, scan and

take inventory of packages received, breakdown, deliver and rescan packages

to specific locations of the onsite warehouse for the order-fillers to

repackage for shipment.

Education:

Pulaski Technical College, Little Rock, AR

August 2005 - March 2008

Degree Program: Associate of Applied Science / Computer and Electronic

Technology

Other Skills:

Software installation and Configuration, Security, Diagnostics and Remote

Troubleshooting

Microsoft Windows Linux

Microsoft Office (Word, Excel Network Security

PowerPoint, Access) VMware

Contact this candidate