Software Management

Location:

Manhattan Beach, CA, 90266

Posted:

May 14, 2010

Contact this candidate

Resume:

Nestl USA, Glendale, CA */** - */**

TECHNICAL WRITER: BACKUP, RESTORE, TESTING (Contract)

1. Efficiently and accurately documented all aspects of Nestl USA

Telecommunications applications for backup, restore, and testing.

2. Responsibilities included but were not limited to the following:

o Documented the existing standards for each system type

o Backup types (full, incremental, differential) and frequency, backup

intervals, backup media retention periods, testing of backup media,

restore/recovery testing intervals, media storage requirements (on

site, off site)

o Provided practical directions for the backup, the storage and

retrieval of backup media, the recovery of each system type, where

those procedures already exist

o Backup of configuration data and operating systems, restoration of

configuration data and operating system, recovery of entire system

(hardware and software), storage of backup media, retrieval of

backup media, tracking of backup job completions and failures,

rerunning of failed backups

o Backup media testing, restored testing (partial system, full

system), recovery testing

o Identified standards, processes and documentation that were non-

existent, incomplete or in need of updating for each type of Telecom

system and by location

Software Skills: Alcatel Lucent PBXs, Avaya PBXs, Avaya Intuity Audix,

Avaya Octel 250/350 Message Servers, Microsoft Office Suite 2007,

Microsoft Office Visio Standard 2007

Nestl USA, Glendale, CA 8/08 - 11/08

TECHNICAL WRITER: BUSINESS RECOVERY PLAN (Contract)

3. Efficiently and accurately documented all aspects of Nestl USA

business recovery plans and procedures related to the activation, use,

and deactivation of its corporate headquarters alternate site.

4. Responsibilities included collecting data, integrating data, and

preparing documentation for the following:

o Information Technologies - networks/connectivity, servers, hardware,

software

o Telecommunications - call managers, Nestl and non-Nestl

infrastructure, hardware, voicemail, wireless, cellular

o Facilities Management - logistics, workspace design and assembly,

coordination/integration with hotel facilities and outside vendors

o Third Party Product and Service Providers - IT and

telecommunications hardware, telecommunications infrastructure,

equipment/material storage, equipment set-up/disassembly

. Attended, observed, contemporaneously documented proof-of-concept

exercise at alternate site, and then reconciled rough

documentation/plans created prior to engagement, and proof-of-concept

experience.

. Ensured documentation was consistent with and satisfied the Nestl USA

business recovery plan template in the eBRP platform.

Software Skills: eBRP Solutions Inc., Microsoft Office Suite 2003,

Microsoft Office Visio Standard 2003

Toyota Motor Sales, USA, Inc., Torrance, CA 5/08 - 7/08

TECHNICAL WRITER: REQUIREMENTS (Contract - Midcom Corporation)

. Documented the current state application maintenance processes and

communicated these processes to the potential vendors through the

Request for Proposal (RFP) process using the Statement of Requirements

(SOR) template for application outsourcing services, as well as for

custom developed systems in a cross platform environment including

client-server, COTS, Web, and mainframe.

. Interviewed key users, subject matter experts (SMEs), technical team

members, vendors, and management to establish SOR for each application,

documented complex product relationships and architectural flows, and

performed due diligence for each application.

. Collaborated with cross-functional teams to determine business

requirements and functionality, as well as business strengths and

weaknesses.

. Developed highly technical materials that communicated complex and

detailed information about IT applications to a wide variety of

audiences.

. In adherence to the Microsoft Manual of Style for Technical

Publications and the Chicago Manual of Style, provided original content

and edited existing documentation in a clear, thorough, and consistent

format to ensure document quality and usability for the user.

Software Skills: Clarity, Lotus Notes 7, Microsoft Office Suite 2003,

Microsoft Office Visio Standard 2003, Rational ClearCase, Rational Suite

Yamaha Motor Corporation, USA, Cypress, CA 1/08 - 3/08

SENIOR DEVELOPMENT ANALYST (Contract - Partners Consulting Services)

. Developed documentation standards, templates, and style guides for new

and revised policies, procedures, standards, department charters,

forms, user guides, training materials, and processes in adherence to

Sarbanes-Oxley Section 404 compliance and Section 508 of the

Rehabilitation Act.

. Assisted the Information Services Development and support staff in

creating and maintaining technical documents related to all phases of

the Systems Development Life Cycle (SDLC), inclusive of creating all

online Help and Context-Sensitive Help (CSH) for Yamaha's Supply Chain

Management application (COMPASS).

. Created, compiled, and delivered more complex system/software

developmental documentation including, but not limited to narratives,

input and output samples, technical procedures development, and defect

tracking documentation for the Mercury Quality Center 8.2.

Software Skills: Adobe Acrobat 7.0 Standard, Adobe RoboHelp 7 HTML:

RoboHelp online Help files and Context-Sensitive Help (CSH), Business

Objects InfoView, COMPASS (Corporate Order Management Purchasing and

Supply Chain System), Mercury Quality Center 8.2 (Web-based test

management tool), Microsoft Access, Microsoft Office SharePoint, SAP v6.1

Supply Chain Management

speakTECH, Costa Mesa, CA 8/07 - 10/07

BUSINESS ANALYST (Contract)

. Developed templates for Case Studies, Business Requirements, Use Cases,

and all speakTECH technical documentation needs.

. Annotated wireframes (via Visio 2007) with the user's functional

requirements extracted from the Use Cases.

. Incorporated finalized wireframe sets (per client's markup and

approvals) into the master Detailed Functional Specifications.

. Developed and documented detailed functional specifications that were

used to develop internal design specifications for systems or services.

. Developed business requirements in adherence to the client's (for

example, Numonyx) Statement of Work (SOW).

Software Skills: Microsoft Office Small Business 2007, Microsoft Office

SharePoint Server (MOSS) 2007, Microsoft Office Visio Professional 2007,

Microsoft Windows Vista Business, SnagIt 8.2

Loyola Marymount University, Los Angeles, CA 3/07 - 5/07

SENIOR TECHNICAL WRITER: FACILITIES ADMINISTRATION (Contract - Writing

Assistance, Inc.)

. Developed documentation standards, templates (styles), and style guides

for new policies, procedures, processes, and control requirements in

adherence to Sarbanes-Oxley Section 404 compliance and Section 508 of

the Rehabilitation Act.

. Coordinated and facilitated the implementation of SOX requirements for

business processes for assigned areas of accountability, including

Facilities Administration, Facilities Management, and Maximo Enterprise

Suite for Asset Management and Service Management.

. Identified change implications within projects and across businesses

and determined specific actions to address changes.

. Coordinated and oversight of the business units Control Self Assessment

process (minimum control standards).

Software Skills: Adobe Acrobat 7.0 Standard, Maximo Enterprise Suite (MRO

Software), Microsoft Office Visio Professional 2007, Microsoft Windows

Vista Business, and Microsoft Office Small Business 2007

Zag.com Inc., Santa Monica, CA 11/06 - 2/07

SENIOR TECHNICAL WRITER: Infrastructure and Software Development (Contract)

. Developed documentation standards, templates (styles), style guides,

and processes to satisfy SOW requirements for ZAG's policy and

procedural documentation, including the Business Continuity Plan,

Communication Plan, Software Development Plan, Software Quality Plan,

Disaster Recovery Plan, Configuration Management Plan, Risk Management,

System Administration, Network Security, Network Troubleshooting,

Database Management, Change Management, Backup and Recovery; created

security policies in adherence to the ISO/IEC 27000-series of

information security standards; solid understanding of the InfoSec

standards and regulations (FDIC, HIPPA, SOX, ISO).

. Provided estimates related to documentation effort, resources, and

timelines to the Vice President of Engineering.

. Evaluated software tools that may facilitate technical documentation

development and recommended new tools to the Vice President of

Engineering as appropriate.

. Analyzed and interpreted data to determine technical accuracy,

appropriate syntax, style, and grammatical usage required for

documents.

. Developed the Run Book which contains procedures and instructions for

starting, stopping, and monitoring the system or network; perform day-

to-day operations and respond to emergency situations; and for handling

software and network problems that may arise.

Software Skills: Adobe Acrobat 7.0 Standard, Microsoft Office Project,

Microsoft Office SharePoint Server (MOSS) 2007, Microsoft Office Suite

2003, Microsoft SQL Server 2005, ZAG's Proprietary Software

Nissan North America, Inc. (NNA), Gardena, CA 1/06 - 9/06

TECHNICAL WRITER: Wireless and Networks (Contract - Login Consulting

Services)

. Developed documentation standards, templates (styles), style guides,

help desk user guides, troubleshooting procedures, security procedures,

wireless user guides, glossary of wireless and networking terms,

Communication Plan, and Visio wireless and network diagrams in support

of Nissan's out-of-state Data Center move to their new facilities in

Franklin, TN.

. Documentation efforts included physical connectivity, Visio data flows

(as well as topology flows), and business logic for technical and non-

technical internal and external use.

. Reviewed and revised existing information technology documentation by

interviewing analysts, engineers, developers, and other technical

personnel.

. Developed online structure and organization of documentation

(taxonomy), and identified documents that needed revising to conform to

the proposed format and methodology in adherence to the Microsoft

Manual of Style for Technical Publications and the Chicago Manual of

Style.

Software Skills: Adobe Acrobat 7.0 Standard, EMC Documentum-eRoom and

iMeeting, EMC Documentum-WIN (Workforce Integration@Nissan), Microsoft

Office Project 2006, Microsoft Office Visio 2003

Toyota Financial Services (TFS), Torrance, CA 6/05 - 10/05

TECHNICAL WRITER (Contract - Partners Consulting Services)

. Developed documentation standards, templates (styles), style guides and

processes for new policies and procedures in adherence to the Federal

Deposit Insurance Corporation (FDIC) and the Nevada Financial

Institutions Division for the start up of the Toyota Financial Savings

Bank (TFSB) located in Henderson, Nevada.

. Organized content, produced original content, summarized and repurposed

content working with subject matter experts (SME), including leading

information gathering sessions, and created logical associations to