Customer Service Sales

Monica Bolden

**** ********* *****, *******, ** *5089 (HM -972-***-****

(CELL-214-***-**** ( / ******.*******@*******.***

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Human Resources / Recruit Staffing / Generalist

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Summary of qualifications

Detailed-oriented professional with a diverse background in Human Resource

Services, Recruiting, staffing orientations, benefits administration,

payroll management and administrative support. Experienced in Government

/DoD hiring, conducting employment and FBI background checks, maintaining

employee files, preparing reports and performing activities with a high

level of accuracy and confidentiality. Energetic team player that

skillfully analyzes existing office systems and implements effective

organizational changes to improve efficiency.

Computer proficient using: Excel, IRS Tax Wise, SAP, Eroom, Deploy, Taleo,

Brassring, Oracle, Great Plains Accounting Dynamics, Lawson HR insight

Software, HR SAP Systems, Citrix, Hirecheck, Power Point, MS Project, MS

Office, Schedule Pro and Verifications Inc, HRsmart, ATS: Resumex, Kronos,

Open Hire, SCOSS -HR Manager People Click ; AAP Planner, Government

Reporting of EEO & VETS 100.

Education

Upper Iowa University

BS Business Administration, Management Emphasis 1999

Mississippi Gulf Coast Community College

A.A., Business Administration 1995

AFFILIATIONS:

Society for Human Resource Management (SHRM), Dallas HR Organization

Security Clearance - Active for the Department of Homeland Security USCIS -

Professional experience

Superior Technical Resources

September 2009- November 2009

Recruiter - Contractor - L-3 Communications, Mission Intergration Division,

Greenville Texas

. Sourced screened and managed all candidates for aircraft mechanics.

. Recruiting - full cycle, for Sheet metal Techs, Airframe and Power

plant License, Member 4 honorable security clearance candidates, DoD

Recruitment,

. Maintaining the recruiting website, screening and forwarding qualified

candidates to Management for hire considerations, Attending Job Fair

and College Relations Fairs

. Initiated and implemented an aggressive sourcing campaign, centered on

direct

sourcing from competitors and through candidate referrals.

. Management/Supervisor experienced both in-house and remote staff.

. Excellent Client/Candidate Relationship skills.

SI International - Mesquite, TX (TSC, SI- Team)

December 2007 - Present

Sr. Human Resource Administrator / Recruiter for CIS (SCOSS Contract

Records Management Contractor)

Department of Homeland Security / Government Contracts

0. HR Administrator - maintaining the security of personnel files,

Security Clearance Processing, Issuance of Security Badge

1. Offer Letters, Support to Resource Acquisition, Orientation of New

Hires:

2. Employee Relations

3. TSC - Stemmons and Mesquite Location Administration point of contact

4. Report Updates: Headcount Reports, Staffing Reports

5. Providing outstanding customer service routinely on a daily basis.

6. Workers Compensation, Administer FMLA, Tracking Leave, Time and

Attendance

7. Reporting EEO and VETS 100,

8. EEOC Claims and OFCCP Audits

9. Termination- In and out processing - Scheduling of interviews and

Exiting processing of terminations

10. Petty cash Administrator - Office Sales and misc. sales processing and

purchasing.

11. Recruiting - full cycle, for SCOSS Contract for Department of Homeland

Security, DoD Recruitment, CIS- Supervisors, Key Entry Operators,

General Clerks I, Fee Supervisors, and Quality Analyst; Security

Clearance, BioMetric Finger printing Maintaining the recruiting website,

screening and forwarding qualified candidates to Management for hire

considerations, Attending Job Fair and College Relations Fairs, Round

Robin Events.

12. Streamlining current staffing process to include building additional

sourcing strategies. Creating cost cutting methods for advertising.

13. Full life cycle recruiting, Compensation Analysis. Assisted in building

staffing strategies to include defining new staffing process, mapping,

and implementing divisional rollout.

14. Relations Conflict Resolutions: Performance Evaluations

15. Work with Managers of all levels on retention and Sourcing,

Recruitment, Interviewing Candidates for qualified Exempt and Non-exempt

positions.

16. Performance Appraisal- Ratings scores and Reporting, Reinforcing

employees strengths and building positive work ethics

17. Travel 30% or more to Field sites, Recruiting events- Job Fairs

Northwest Software, Inc.

October 2007

Senior Recruiter - Contractor

. Sourced screened and managed all candidates for sales roles to meet

company needs in the market area.

. This was full life-cycle recruiting and including the evaluation

process.

. Coordinated and scheduled management interviews.

. Primary recruitment focus on positions that include Regional Vice

Presidents / Regional Sales

Managers, Area Sales Managers, Sales, Banking Industry- Nationwide;

Active participant in all weekly sales pipeline review meetings with

management and business development teams, providing updates on all

associated recruiting activities, while continuously interfacing with

the Management the expectations of the recruiting process and its

resource needs.

. Initiated and implemented an aggressive sourcing campaign, centered on

direct

sourcing from competitors and through candidate referrals.

. Consistently achieving hiring goals.

. Management/Supervisor experienced both in-house and remote staff.

. Excellent Client/Candidate Relationship skills.

Matrix Resources, Inc.

Contract Recruiting Consultant

January 2007- May 2007

Tracking applicant flow and providing recruiting report metrics as

requested (e.g. number of hires, open positions, time to fill,

Recruiting costs.

Recruiting and staffing from internal and external sources both exempt and

nonexempt positions in a multi-state environment.

Assessing candidate's abilities and expectations by conducting testing

assessments and through interviews, then providing

feedback to the hiring manager

Coordinating interview at all phases of the recruiting process and

assisting with reaching final resolution for all candidates.

Managing the acceptance and rejection of candidates and coordinating

the formulation of offers.

SOX Compliance - Sarbanes Oxley audit activities related to personnel

files, I-9, document control and general processing procedures.

Responding to routine data inquiries and questions.

18. Specialized Contracting Recruiting in Corporate IT, Chemical, Software

Development, Oracle Developers.

19. Processing FLMA, administering Leave of Absence Site Location,

Processing -Reduction in Force (RIFs)

20. Processing HB-1 Visa

21. Reporting EEO and VETS 100

LSG Sky Chefs, Inc.

Employee Relations Specialist

July 2006 - March 2007

22. Staffing/Recruiting - Airline Catering Industry, full cycle, Technical

Recruiting Candidates; Tracking Cost per hire, Maintaining the recruiting

website, screening and forwarding qualified candidates to Management for

hire considerations,

23. Employee Relations, Multi- State Locations. Union Employee Relations

Conflict Resolutions

24. Full life cycle recruiting, Compensation Analysis.

25. Processing FLMA, administering Leave of Absence Site Location,

Processing -Reduction in Force (RIFs), Transfers, and Promotion

processing in HRIS - Lawson, Termination Processing.

26. Processing HB-1 Visa

27. Reporting EEO and VETS 100,

28. EEOC Claims and Investigations

29. Background Checks, Employee Reinstatements and Time Adjustments,

Compensation.

30. Benefits - Enrollment processing, Rollouts, Orientation for New Hires.

Rockwell Collins - Richardson, TX

July 2004 - Dec. 2006

Sr. Human Resource / Recruiter for Government Services

31. HR Administrator - maintaining the security of personnel files,

32. Offer Letters, Support to Resource Acquisition, Orientation of New

Hires: Benefits updates;

33. Employee Relations

34. Team Lead for Richardson Administration point of contact

35. Bargaining Unit - Contract Negotiations point of contact; Job posting

and Offers / Seniority Reports Updates; New Hire and Benefits Support,

Union Resolutions

36. Report Updates: Cost Center Budget, Headcount Reports, Charitable

Funding and Club Organizations

37. U.S. Government procurement process, Billing Time, Scheduling,

Contracts

38. Providing outstanding customer service routinely on a daily basis.

39. Termination- In and out processing - Scheduling of interviews and

Exiting processing of terminations

40. Petty cash Administrator - Office Sales and misc. sales processing and

purchasing.

41. Recruiting - full cycle, for IT, HR, Administrative, Supply-Chain,

Project Suite, SAP, Technical Engineering Candidates; Tracking Cost per

hire, Maintaining the recruiting website, screening and forwarding

qualified candidates to Management for hire considerations, Attending Job

Fair and College Relations Fairs, Round Robin Events. Recruitment of

Bargaining Unit Employees, Full life cycle recruiting, Compensation

Analysis. Union Employee Relations Conflict Resolutions

42. Work with Managers of all levels on retention and Sourcing,

Recruitment, Interviewing Candidates for qualified Exempt and Non-exempt

positions.

43. Processing FLMA, administering Leave of Absence Site Location,

Processing -Reduction in Force (RIFs), Workers Compensation Claims

44. Processing HB-1 Visa

45. Reporting EEO and VETS 100

46. Travel 45% or more to Field sites, Recruiting events- Job Fairs

ReloAction - Dallas, TX

Mar 1999 - Mar 2001

Consultant

47. Relocation to client employees moves.

48. Audit relocation expenses for clients and transferees

49. Processing Lump-sum and cost of living allowances

50. Wiring of funds to clients and transferees

51. Travel offsite to visit clients

BMAR &Associates INC. - Ft. Riley KS

Oct 1997- Jan 1999

Sr. Human Resource Administrator Kansas Location - Government Contracts

52. Payroll processing Semi and weekly payroll systems - Wage garnishments

for Kansas State

53. Petty Cash administrator

54. Process new contracts to vendors

55. Maintained the security of Personnel files and contracting information

56. Processing new hire paperwork

57. Work Order processing - for hospital maintenance, OSHA compliance,

Government facility security

58. General Office Procedures -Processing billing, closing out of monthly

reports and backup files to mainframe database.

59. Providing outstanding customer service routinely on a daily basis.

60. Termination- In and out processing - Scheduling of interviews and

Exiting processing of terminations

Contact this candidate