Customer Service Administrative Assistant
Resume:
Danielle Edwards-Mitchell
Lake Charles, La 70601
Experience:
January 08-Present/ Department of Commerce, Bureau of the Census / Dallas Regional Census Center
Partnership Specialist
• Junior Level Supervisor for nine parish coverage area (State of Louisiana)
• Builds and maintains relationships with federal, state, and local government officials, business
leaders, community based organizations, schools, faith based organizations, and the media
within assigned territory to ensure a complete and accurate count for the 2010 Census
• Write, prepare, and presents speeches and presentations to engage support for the 2010 Census
and to raise the low response rate in the state of Louisiana
• Coordinate outreach activities for the region
• Coordinate programs and events i.e. Open Houses, Town Hall Meetings, public forums,
debates, etc.
• Recruit, test, and train applicants for NRFU
• Maintain database of national, state, and local partners
October 2006-December 2007 / Kelly Services/ (The Shaw Grp-Road Home Program) /Lake
Charles, La
Administrative Assistant
• Screens telephone calls and visitors according to supervisor's request; refer calls to
appropriate staff, greet, sign in, and register applicants
• Prepares, proofreads, and edits correspondence, reports, and other materials
• Maintains files and reference manuals/materials; ensures confidentiality of information,
as necessary
• Maintains supervisor's calendar, as instructed, making appointments and arranging
meeting rooms and materials
• Sorts and distributes incoming mail
February 2007-June 2007/ CITGO Petroleum Corporation / Lake Charles, La
Government and Public Affairs Intern
• Employee Relations - Provided Administrative support in all areas to include: drafting
correspondences, scheduling appointments, organizing and maintaining paper and
electronic files, or providing information to callers, Wrote published articles for
FLAGSHIP (Company Newsletter), Coordinated Perfect Attendance Program for all
employees
• Community Relations - Assisted with Muscular Dystrophy Association project: Created
brochures for MDA event, coordinated event which included booking facility, caterers,
etc. for MDA Golf Tournament and Social
• Media Relations - Organized media contacts for Crisis Communication Plan
January 2005-December 2005 / Walt Disney World College Program / Orlando, Fl
Special Events/Marketing Intern
• Worked in various places around Epcot Park
• Assisted with the logistics of special events which included, event planning, guest list
organization, mailing of promotional material etc.
• Work with prospects and Marketing Coordinator on accommodation and preparation
details
• Prepare marketing materials for marketing events
• Researched potential media opportunities
• Serviced over 1500 guests per day earning a guest satisfaction rate of 100%
September 03-August 05 Sprint Baton Rouge, La
Call Center Operator
• Answered all incoming calls
• Independently negotiated, within previously defined limits, agreements with customers
and other sectors in order to solve problems related to customer satisfaction
• Optimized communications and relationships with various other departments and parties
involved
February01-July03 Kroger Lake Charles, La
Customer Service/Floor Supervisor
• Ran the customer service desk
• Processed utility payments
• Processed returns/refunds/product exchanges
• Supervised and trained new/existing employees
• Did store weekly ordering
Education:
McNeese State University
Bachelor of Science, Communications
Area of Concentration: Public Relations
Skills:
Proficient in Microsoft Office, Word, Excel, Outlook Express, PowerPoint; knowledge of Adobe
Photoshop, In Design, Dreamweaver and more
References:
Available Upon Request
Salary Requirements:
Negotiable > $40,000 Annually
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