Customer Service Executive Assistant

Christina Cruz ***** Lavergne Avenue . Oak Forest, Illinois

60452

708-***-**** . *********@*******.***

OBJECTIVE

To secure a position within an established company that enables me to use

my skills and education to further enhance the company's goals and

objectives.

RELEVANT SKILLS

. Technical - Strong PC/spreadsheet skills, proficient in MS Word, MS

PowerPoint, MS Excel, MS Access, MS Outlook, Windows 2000/NT/98/95,

Internet Navigation.

. Flexible - Adapt to change and procedures easily.

. Leadership - Strong work ethic and inspire others by example.

. Accuracy - Completion of all projects and special assignments to

fullest capability while maintaining attention to detail.

. Creativity - Ability to think outside of the box to come up with

original solutions to handle things differently from others.

. Team Player - Strong team player that believes the needs of the group

come before the individual. Ability to apply a personal touch at the

workplace by being generous with time and look to make the present

moment better for everyone.

EXPERIENCE

K&C Home Remodeling, Inc. 2/2006-present Oak Forest, IL

Office Manager/Accountant

REFERENCE: Enrique 708-***-****

. Provide administrative support to the President and assist in daily

and monthly accounting transactions. Includes accounts receivable and

payable in Quicken and Excel programs.

. Process vendor correspondence to include purchase order files,

maintain office supplies and manage petty cash.

. Create appointments for current and prospective clients as well as

handle customer service issues.

. Manage payroll and insurance for employees.

. Manage monthly, quarterly and yearly taxes.

. Design and produce reports and spreadsheets for reporting purposes.

CNA Insurance 5/2005-2/2006 Chicago, IL

Financial Analyst - Bureau Reporting Department

REFERENCE: Paul Casey II

. Designed and produced reports and spreadsheets for reporting purposes.

. Investigated and reported flaws within existing programs and

spreadsheets.

. Involved in various team projects as assigned.

CNA Insurance 4/2004-5/2005 Chicago, IL

Executive Assistant II/Jr Financial Analyst - Claim Cost Containment and

Metrics Department REFERENCE: Sanjay Garodia 630-***-****

. Designed and produce the monthly and quarterly reports used to provide

updates to claim management.

. Designed and assist in the production of the legal type claim metrics

used in the P&C monthly scorecard.

. Assisted in the identification of possible legal duplicate payments by

researching and analyzing the duplicate payment amounts in the claim

database which resulted in an estimated $1.5M recovery to CNA.

. Support additional special assignments as requested.

. Provide daily administrative support to the Vice President of the

department.

CNA Insurance - Reinsurance Division 9/2002-4/2004 Chicago, IL

Executive Assistant II - Contracts and Claims Department

REFERENCE: Charles D. Thomas 312-***-****

. Arrange and administer all contracts and addenda into company software

systems (UWS and/or Access database). Generate chase letters, update

processing metrics and research inquiries from brokers.

. Compile and maintain claim report comments, organize monthly

significant claim summaries and update both contentious claim and

significant loss event summary reports used for measuring claim volume

and analysis of claim trends.

. Act as a consultant to provide immediate resolution for staff of

computer application problems as needed.

. Produced various ad hoc reports.

. Support additional special projects.

. Provide daily administrative support to VP of Contracts and Claims

area.

EDUCATION

. Inter-American University of Puerto Rico, May 2002

- Bachelors Degree in Business Management

- Graduated Summa Cum Laude (3.8 GPA)

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