Customer Service Sales

Roseann Reilley

*** ****** *** *****

Newark, TX, 76071

Phone 402-***-**** cell

817-***-**** home

Summary of Qualifications:

Extensive experience in sales and marketing

Management skills: Organization and communication abilities; makes decisions; solve problems; meet and exceed

company goals; productive team member and leader under deadline situations; time management; employee

management

Capable of assuming many responsibilities with excellent results

Computer skills: Data entry/ retrieval on PC’s and Excel

Completed training at Marriott Reservation Center

Set up and work trade/product shows; including hosting and speaking at Cruise nights and other events

Successful in building relationships with Team Leads, Area Managers and vendors

Display marketing of Hallmark Cards in Walgreen’s

EMPLOYEE EXPERIENCE:

January 2007 March 2010 AAA Texas Travel Analyst

Part of AAA Travel administration team that is responsible for a budget that oversees Regional marketing and

assisting District Offices, managers and team leads, with local marketing using AAA budget and co op marketing funds

from preferred vendors. Working with same vendors to implement new marketing ideas as well as issue resolution for

the travel agents. Responsible for coordinating Annual Travel Banquet and Top Ten Agent mid year recognition event.

Also coordinate local training for travel agents in the form of Familiarization trips offered by preferred vendors for the

purpose of product knowledge and destination training. The budget also includes travel and business expenses incurred

by the travel agents for attending company functions and other forms of training. Responsible for setting up annual

travel shows and smaller events during the year. Part of event coordination team. Responsible for tracking sales trends

and internet leads. Instrumental in establishing a new zip code driven toll free number to drive calls from ads to the

nearest District Office to replace cumbersome phone tree menu.

October 2006 January 2007 AAA Texas Travel Agent

Sold cruises, tours, packages and rail products, hotel and car reservations. Made airline reservations and sold travel

insurance. 28000/year

March 2001 August 2006 AAA Nebraska Travel Supervisor

Responsible for assisting agents with daily problems and help manager as needed in addition to selling. 14.00 per

hour.

May 1997 March 2001 AAA Nebraska Travel Agent

Fulfilling all aspects of travel agent; selling cruises, tours, group travel, air, car rental, hotel reservations, rail.

Exceeded goals and achieved highest sales. 13.60 hour.

September 1996 May 1997 AAA Nebraska Travel Counselor

Responsible for all areas of customer service answer phones, take trip plans for routing a driving vacation, handing

out maps and books to members and advising things to see and do. Directing members to get assistance. Cashiering of

merchandise, attraction tickets, travelers cheques, travel and memberships. Knowledgeable in worldwide geography.

Responsible for ordering maps and tour books for inventory, training new hires, and daily closeout. Proficient on

Apollo.

August1995 May 1997 Small Business owner Gourmet Coffee Catering Service

Set up coffee kiosks to make and sell Specialty coffees. Hired and trained employees, did payroll and taxes, marketing

and inventory.

February 1992 August 1995 Omaha Printing Companies Account Executive

Responsible for the sales of printing serviced and related products. Called on existing accounts, made cold calls and

canvassed for new business. Territory: Metropolitan Omaha. Provided customer service. Base 24000.00 plus

commission.

January 1977 August 1990 Tayco Business Forms

Sales representative 1979 1990

Performed general sales and service to existing and new accounts in the manufacturing of business forms and other

printing. Base plus commission and car allowance. Average 30000.00 per year.

Customer Service/Order Entry 1977 1979

Assisted sales department and provided customer service.

Receptionist/File Clerk January 1977 October 1977

Answered phones, filed job tickets and did general clerical duties.

HONORS,AWARDS AND ACCOMPLISHMENTS

Assisted and motivated travel agents to move market share for booking Hertz cars from 67% to 90%

CTA November 2000 Certified Travel Agent

Associate Award May/June 2000 nominated by peers

AAA Made Lead Auto Travel Counselor after 9 months

Omaha Printing Companies Account Executive of the Month

Omaha Printing Companies Worked on annual product show

Omaha Printing Companies Acquired annual contract for monthly magazine

Omaha Printing Companies Strategic Planning Action Team

Tayco Business Forms First woman sales person; Most sales over quota and ten year longevity recognition.

Education: Marian High School

Lou Tice Sales training

Pacific Institute Sales Training

References available on request

Contact this candidate