Customer Service Manager

OPERATIONS/ PROGRAM/ QUALITY MANAGER

Dynamic Senior Manager with a strong quality background and 16 years' solid

automotive experience in: on time and cost effective product launches,

customer service, supply chain management, combined with excellent time

management and administrative skills. Positive response to new challenges

and effectively contribute to continuous improvement in all aspects of

safety, products, processes and customer service.

MANAGER/ MOTIVATOR STREAMLINING OPERATIONS

PROJECT STRUCTURING PROGRAM DEVELOPMENT

LABOR UTILIZATION ANALYSIS INDUSTRIAL ENGINEERING

PRACTICES

SUMMARY OF QUALIFICATIONS

. Strong ability to instill vision to achieve company cost goals and

surpass production expectations with maintaining quality, safety and

customer service

. Lead, directed and managed inbound and/or outbound site operations to

ensure that the staff executes policies, procedures and service

agreements at, or above the customer's standards, through a positive

and proactive leadership style.

. Maximized profitability through superior customer service, effective

and prompt communication and follow-up on all pending matters with the

customer

. Maintained a clean, professional and safe working environment by

inspecting and scheduling maintenance and ensuring that all office and

warehouse equipment is properly accounted for and in safe working

condition.

. Utilized superior communications skills to motivate staff and develop

effective working relationships with subordinates, peers and customers

. Planned and monitored daily staffing schedules and adjusted

accordingly to ensure adequate staffing levels support operational

demands and business objectives and continue to remain cost effective

. Responded to all requests for quotes including complete cost breakdown

using excel

PROFESSIONAL EXPERIENCE:

Michigan Industrial Trim

Taylor, Mi. 48180

Operations Manager Aug. 2007-present (currently on lay off)

Lead 3 department managers and 25 employees

Company profile: Prototype design & development low production of: DVD

headrest assemblies and Soft trim: seating, headrests, armrest, map pockets

etc.

Cont. PROFESSIONAL EXPERIENCE:

Windsor Machine & Stamping

Taylor, Mi. 48180

Program Manager June 1994- August 2007 (Quality Assurance Manager 1996-

2000, Floor Inspector 94-96)

Company profile: 12 inter-company sister plants in US and Canada. Supplier

of low carbon steel automotive components and assemblies' Soft trim:

seating, headrests, armrest, prototype design & development and production.

. Effectively and efficiently managed multiple programs simultaneously

from concept, design, and product validation through Production Part

Approval including any post production design or model year changes.

Obtained this through inter-company design, tooling, APQP and part

flow meetings to review timing, delegated items and or address any

open issues

. Acted as customer liaison gaining information on design goals and

expectations, also to keep the customer updated with timelines using

Microsoft project and/ or excel.

. Collected Information for programs from: Federal Motor Vehicle Safety

Standards, National Highway Traffic Safety Administration, Insurance

institute for Highway Safety for: test requirements, campaign/

warranty issues, and document lessons learned.

QS 9000/ ISO14001 Implementation & Coordinator

. Developed and trained employees in Document and Data Control System,

Environmental Management System, Conservation Program, Trained

employees for emergency response training

. Achieved compliance on every audit

COURSES/ SEMINARS

Currently studying to write the Project Management Professional Exam

Extremely proficient in: Excel, Word, Power point, Microsoft Project

APQP Workshop AIAG

Statistical Process Control Process Quality

Associates Inc.

FMEA Workshop KPMG

QS9000 Implementation Perry Johnson

ISO14001 Overview MMTC

QS9000/ ISO 14001 Internal Auditor KPMG

Assertive Communication Skills Skill Path

Professional Supervisory Development Ford & Associates

Work Smart Summit Project Management MMTC

WERS Basic, GPIRS and WIPS DDL Supplier Training Ford Motor Co.

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