Sales Customer Service
Resume:
MARK MALIN
**********@*******.***
Austin, Texas.
Summary of Qualifications
Business owner, sales manager/sales director, combining outstanding sales
achievements with strong leadership skills. A self-motivated results-
orientated professional with a solid record of success in sales management
within diversified environments including IT, finance, tourism. real
estate. Top sales performer and manager with vision and leadership, and
dedication to successfully accelerate corporate revenue growth.
Consistently exceeds sales objectives and forecasts. Public relations,
customer service/needs assessment, negotiator, interpersonal skills,
perceptive, prompt, diligent, friendly. Problem solver, troubleshooter, set
priorities/established deadlines, quick learner, strong work ethics,
adaptable/flexible.
Work History
Apr 01, 2007 - Feb 15, 2010. Tours of San Francisco - San Francisco,
California
Tourism Business Owner
Tourism sales broker. Contracted with Alcatraz State Park and Double
Decker Bus
Companies. Operated a tourism information office that was used to sell
tickets to tourists
for local attractions. Oversaw activities directly related providing
services. Directed and coordinated activities of businesses or departments
concerned with the production, pricing, sales, or distribution of products.
Reviewed financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and to
determine areas needing cost reduction and program improvement. Managed
staff, preparing work schedules and assigning specific duties. Directed and
coordinated organization's financial and budget activities to fund
operations, maximize investments, and increase efficiency. Established and
implemented departmental policies, goals, objectives, and procedures,
conferring with board members, organization officials, and staff members as
necessary. Determined staffing requirements, and interview, hire and train
new employees, or oversee those personnel processes. Planned and directed
activities such as sales promotions, coordinating with other department
heads as required. Determined goods and services to be sold, and set prices
and credit terms, based on forecasts of customer demand
May 01, 2006 - Nov 01, 2006. Briggs Ranch Grand Vacation Club - San
Antonio, Texas
Sales and Marketing Director
Hired and trained sales people to sell timeshares. Conducted morning sales
meetings for training and to go over previous day sales. Contracted clients
and collected funds. Sent funds and contracts to corporate office.
Formulated, directed and coordinated marketing activities and policies to
promote products and services, working with advertising and promotion
managers. Identified, developed, and evaluated marketing strategy, based on
knowledge of establishment objectives, market characteristics, and cost and
markup factors. Directed the hiring, training, and performance evaluations
of marketing and sales staff and supervised their daily activities.
Evaluated the financial aspects of product development, such as budgets,
expenditures, research and development appropriations, and return-on
investment and profit-loss projections. Developed pricing strategies,
balancing firm objectives and customer satisfaction. Compiled lists
describing product or service offerings. Initiated market research studies
and analyze their findings. Used sales forecasting and strategic planning
to ensure the sale and profitability of products, lines, or services,
analyzing business developments and monitoring market trends. Coordinated
and participated in promotional activities and trade shows, working with
developers, advertisers, and production managers, to market products and
services. Consulted with buying personnel to gain advice regarding the
types of products or services expected to be in demand.
Jun 01, 2004 - Apr 20, 2006. Hyatt Vacation Club - San Antonio, Texas
Timeshare sales.
Presented purchase offers to sellers for consideration. Acted as an
intermediary in negotiations between buyers and sellers, generally
representing one or the other. Compared a property with similar properties
that have recently sold to determine its competitive market price. Advised
clients on market conditions, prices, mortgages, legal requirements and
related matters. Promoted sales of properties through advertisements, open
houses, and participation in multiple listing services. Accompanied buyers
during visits to and inspections of property, advising them on the
suitability and value of the homes they are visiting. Prepared documents
such as representation contracts, purchase agreements, closing statements
and deeds. Interviewed clients to determine what kinds of properties they
are seeking. Coordinated property closings, overseeing signing of documents
and disbursement of funds.
Mar 15, 2003 - Nov 01, 2003. ESJ Towers - Isla Verde, Puerto Rico
Timeshare Sales
Presented purchase offers to sellers for consideration. Acted as an
intermediary in negotiations between buyers and sellers, generally
representing one or the other. Compared a property with similar properties
that have recently sold to determine its competitive market price. Advised
clients on market conditions, prices, mortgages, legal requirements and
related matters. Promoted sales of properties through advertisements, open
houses, and participation in multiple listing services. Accompanied buyers
during visits to and inspections of property, advising
them on the suitability and value of the homes they are visiting. Prepared
documents such as representation contracts, purchase agreements, closing
statements and deeds. Interviewed clients to determine what kinds of
properties they are seeking. Coordinated property closings, overseeing
signing of documents and disbursement of funds.
Jan 10, 2002 - Dec 28, 2002. Bear Stearns - Chicago, Illinois
Institutional Equities Wire Operator
Agreed on buying or selling prices at optimal levels for clients. Bought or
sold stocks, bonds, commodity futures, foreign currencies, or other
securities at stock exchanges on behalf of investment dealers. Made bids
and offers to buy or sell securities. Analyzed target companies and
investment opportunities to inform investment decisions. Developed and
maintain supplier and customer relationships. Devised trading, option and
hedge strategies. Identified opportunities and develop channels for
purchase or sale of securities or commodities. Informed other traders,
managers, or customers of market conditions, including volume, price,
competition, and dynamics. Monitored markets and positions. Processed
paperwork for special orders, including margin and option purchases.
Executed wire transfers for all accounts.
Education
Concordia university
Education Level: Bachelors Degree, Business management communications and
leadership.
Computer Skills
Accounting Software (Peachtree, Quick books, etc) Apple or Macintosh
Computers Data Entry Terminal (PDT, Mainframe Terminal, etc) E-Mail
Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer,
Firefox, etc) Peripheral Devices (Scanners, Printers, etc)
Presentation Software (PowerPoint, Flash, etc)Spreadsheet Software (Calc,
Excel, etc)
Utility Software (Virus, File Compression, etc)Word Processing Software
(Word, WordPerfect, etc)
Additional Computer Skills: Additional Skills
Microsoft office, type 50 word p/m
Class C - Standard Driver's License
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