Web Developer Ms Office

Kenneth Burns

**** *. **** ****** #***

Omaha, NE 68127

(P) 402-***-****

(E) ******.****@*****.***

Professional Experience

From 02/2000 to Present (overlapping jobs, in order of end date)

Microsoft Pilot Project (06/2009-09/2009) - Austin, TX

Tier 2 Help Desk Agent

. Participated in a pilot project conducted by Microsoft in

cooperation with selected technology partners. From a call center

in Austin, TX, supported Microsoft partners and customers via

remote administration of Microsoft server farms in the US (Redmond,

Washington) and EU (Dublin, Ireland). Provided administrative

support & maintenance services for Microsoft Windows Server 2008,

Active Directory, MS Exchange 2007 R2 and Blackberry Enterprise

Servers.

. Tools: Siebold CRM software, MS Windows XP/Server 2008, Active

Directory Console Snap-ins, MS Exchange 2007 R2 Console and

PowerShell as well as MS Office 2007 applications & tools, MS

Terminal Server and client, ADSI Edit, ADUC, MFCMAPI, command-line

scripting, Blackberry Enterprise Manager, MS Windows Remote Desktop

Whelan Security (01/2007 - 09/2009) - Austin, TX

Security Officer (part-time/on-call)

. Courtesy desk, answer questions, give information, directions

. Enforce access control

. Patrol all levels of building(s), perimeter security

. Maintain documentation, licensing, training

. General security work experience

. On-call/emergency response

. Severe weather response during hurricane season.

Webkinetix, Inc. (01/1995 - 06/2009) (http://www.webkinetix.com/) -

Austin, TX

Web Developer

. Web-based application programming/scripting

. Content creation & maintenance

Technical Support Specialist

. Support for network, personal computer, peripherals,

. Install/configure/maintain:

. Development environments,

. Servers/Workstations/personal computers

. Attached/networked computer peripherals

. Intranets, Local area networks (LAN)

Owner

. Manage, complete company projects

. Prepare bids for new projects

. Maintain customer contact lists

. Accounting

. Inventory

Executive Security Systems, Inc. (09/2008 - 01/2009) - Austin, TX

Vehicle Patrol Officer

. Vehicle patrol route, operate company vehicles

. Available on alternating schedule of 12-hour shifts

. Cover thirty-one (31) client properties

. Averaged three (3) tours per property, per shift

. Respond to alarm calls, check/clear building and property

. Coordinate with police, EMS in the event of emergency

. Maintain documentation, licensing, training

. General security work experience

Securitas Security Services (04/2005 - 06/2006) - Houston, TX

Security Officer

. Courtesy Desk, answer questions, give directions

. Operate Security Console, CCTV, building/environmental controls

. Enforce access control

. Maintain documentation, licensing, training

. Emergency/severe weather response

. Member of a ride-out crew during Hurricane Rita

. General security work experience

University of Houston (05/2004-06/2005) - Houston, TX

2 Post-baccalaureate Student, Computer Engineering Technology

. Attended engineering classes at the UH College of Technology.

. Tools: IIS, Windows XP & Server, MS Office 2003, MS Active

Directory Console Snap-ins, MS Visual Studio, MS SQL Server,

AutoCAD 2004, wsFTP, UNIX, command-line shell scripting & tools,

PuTTY, PSCP, PSFTP, Plink, PSPICE, VMware

Chevron Corporation (09/2003-08/2004) - Houston, TX

3 Web Developer, Network Support Technician

. Built & maintained data-dependent ASP and ASP.NET enterprise

applications for the Chevron website and intranet sites. Provided

support and programming services for Chevron web application

migration projects from ASP to ASP.NET. Configured & backed up

application development servers and workstations

. Tools: IIS, MS Windows 2000 Server and Workstation, MS Visual

Studio, MS SQL utilities, Photoshop, MS Office

Enbridge Energy Partners (08/2002-07/2003) - Houston, TX

4 Web Developer, Network Support Technician

. Supported teams that built both ASP and ASP.NET enterprise

applications for the Enbridge website and company intranet sites.

Configured projects servers and workstations, maintained backups of

all project source code & development environments

. Tools: IIS, MS Windows 2000 Server and Workstation, MS Visual

Studio, MS SQL utilities, Dreamweaver, Photoshop, MS Office.

Compaq Proliant x86 rack-mount servers. MS IIS, Index Server,

Novell NetWare, MS SQL, MS Active Directory on Windows Server 2000,

Microsoft Windows Services for UNIX.

Information Systems Resources, Inc. (02/2001-06/2002) - Austin, TX

5 Web Developer, Web Hosting Administrator, Graphic Artist

. Designed and built the ISR-Now.com website to support ISR

operations, an IT staffing firm with offices across the nation and

based in Austin, Texas. Provided web development, hosting support

and administration services.

. Tools: IIS, MS Visual Studio, MS SQL & utilities, Dreamweaver,

Photoshop, MS Office.

Lucent Technologies NetworkCare (02/2000-12/2000) - Dallas, TX

6 Web Developer

. Updated/maintained the Lucent NetworkCare Knowledge Base for both

web and CD distribution to Lucent networking engineers &

consultants. Provided advice and assistance for HTML content

generation. Provided support on best practices and proper

configuration for personal computers, components and peripherals as

well as Internet/intranet use.

. Tools: IIS, Dreamweaver, MS Visual Studio, MS Office, MS Windows NT

4.0 and 2000 server and workstation.

Education

University of California, San Diego - La Jolla, CA

Political Science (191.5 credit hours, BA degree conferred)

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