Customer Service Sales

Christopher M. Cosgrove

*** ********** ****

Bradenton, FL 34212

Home: 941-***-**** Cell: 941-***-****

Objective

Purchasing Agent with nine years experience within the home building

industry. Seeking a challenging career to expand knowledge of purchasing,

estimating, and general business methods.

Education

West Chicago High School, West Chicago, IL

Graduated with honors 1990

St. Petersburg Junior College, Tarpon Springs, FL

General studies 1997 - 1999

Manatee County Community College, Bradenton, FL

Comp TIA A+ Certification: IT Technician Training

Experience

Taylor Morrison, Sarasota, FL

Purchasing Agent 2005 - Present

Responsible for all bidding for the West coast of Florida, and maintaining

bid records for corporate audit. Maintaining monthly base house cost

worksheets, analyzing cost variations and reducing material waste. Convert

all plan takeoffs to a unitized structure. Attend meetings on design,

planning, construction, and completion of new developments.

. Conducted field walks to ensure correct construction and safety

procedures were being followed.

. Completed division wide community re-bid, resulting in a twenty five

percent base house cost reduction.

. Improved vendor-recruiting by implementing electronic distribution of FTP

blueprint web site and bid materials, eliminating any cost normally

incurred during bid process.

. Full restructure of the Newstar database to consolidate the West Florida

Division into one system.

Centex Homes, Sarasota, FL

Purchasing Agent 2002 - 2005

Promoted to the Purchasing and Estimating Department based on demonstrated

work performance and dedication. Responsibilities include maintaining a

quality vendor base, insurance compliance, and weekly budget analysis.

Negotiating all aspects of vendor contracting including Construction

Agreement discrepancies and maintaining competitive pricing. Managing daily

issues from Field Supervisors and Contractors within several communities.

. Increased vendor insurance compliance from forty percent to ninety two

percent.

. Realized a potential improvement of company software that was implemented

across the country.

. Streamlined vendor-hiring process by creating vendor packs including bid

sheets, plans and company questionnaire via CD.

Lowes, Bradenton, FL

Front End Manager 2001 - 2002

Performed daily opening and closing of store as well as nightly register

and vault balancing. Supervised over thirty employees. Trained new-hires on

customer service and balancing procedures. Maintained promotional signing

and employee work schedules for each department.

. Excelled at customer service and general store sales, exceeding the

store's expected quarterly sales margin.

. Utilizing both banking and retail experience to uphold superior customer

satisfaction and minimize balancing loss.

. Utilized loss prevention program to minimize store theft and credit card

fraud.

Menards, Muskegon, MI

Sales Representative 2000 - 2001

Ensured that the Millwork Department had the best shopping environment

possible while assisting customers in deciding the most efficient way to

complete their home improvement project. Prepared bids by using door,

window, and kitchen estimating software. Replenished stock from warehouse

as needed.

. Maintained inventory, reducing damage to product within the department.

. Increased sales within the Millwork Department using superior customer

service.

Special Skills

Proficient in Windows, Microsoft Word, Excel, and Adobe Acrobat 7.0.

Continuing Education for A+ Certification

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