Customer Service Representative

Margaret E. Moore

**** ***** ****** ****, ***. **2

Silver Spring, Md. 20903

Home: 301-***-****

Cell: 202-***-****

***************@*****.***

Objective

Dedicated, personable consumer-oriented professional seeks Customer

Service opportunity with reputable firm.

Relevant Administrative Experience

. Maintain quality control/satisfaction records

. Effectively solve customer problems

. Communicates with customers via telephone and internet regarding

inquiries

. Ensures customer satisfaction and loyalty by consulting with

customers

. Detailed oriented and followed through with clients concerns.

. Investigative and problem solving skills

. Recognize, document and alert the supervisor of trends in customer

calls

Employment History

10/04 - 11/06 Federal Emergency Management Agency

Hyattsville, MD

Human Services Specialist

04/04 - 10/04 Zierer Visa Service

Washington, DC

Customer Service Representative

01/01 - 08/03 APS Healthcare

Silver Spring, MD

Customer Service Representative

07/00 - 01/01 Department of Motor Vehicle Washington,

DC

Customer Service Representative

Education

Byte Back Computer Training Academy Washington,

DC

Microsoft Advanced Application Studies

University of the District of Columbia

Washington, DC

Bachelors in, Music Education

Associate in Business Management

Software Applications/Technical Skills

Microsoft Office Suite Typing - 35-45wpm

References Available Upon Request

Contact this candidate