Customer Service Sales

Ellen Gustafson

***** ********* ****. **** ****** CA 92630

Cell: 949-***-****

OBJECTIVES: After taking time to raise my family, I am actively seeking to

obtain a position that will utilize my skills in customer service and

organization and to provide and increase my knowledge that will further my

career, and your company, to unsurpassed excellence.

ACHIEVEMENTS AND SKILLS:

Sales Customer Service Analyzing borrower needs

Prioritizing Task oriented Management experience

College courses Team-player multiple computer

systems

Initiative Communicative Reporting

Positive Fraud detection Income analysis

Goal oriented Responsible Trust worthy

Dependable Organized Works well under pressure

Skilled Creative Excellent phone skills

Detail oriented Flexible & adjustable Relationship builder

Multi-tasker Able to separate business & personal life and duties

EXPERIENCE: Sales Manager 2008-2009

Nordstrom's, Visual Marketing and Event Planning

EXPERIENCE: Mortgage Industry 1997 - 2007

First Integrity Mtg. Inc. Nationwide Lending Unicor Funding Inc

Banque Service

EXPERIENCE: Management 1988 - 1996

Robinsons May Bath & Body Works Inc Broadway / Macys

Express / LTD Inc

EDUCATION: 1980 - 1985

Real Estate Trainers: Real Estate License

Motivational and Sales Seminars

Mount Sac Community College: General education

Charter Oak High School: General education

ELLEN GUSTAFSON

24921 MURILANDS BLVD.

LAKE FOREST, CA 92630

CELL 949-***-****

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EXPERIENCE:

2008-2009

NORDSTROMS- Irvine, CA

Manager- Lanc me,

Training of my sales staff, an in charge of inventory. Daily,

Weekly, Monthly and YTD goals

Set by myself, for myself and my team. Visuals and Marketing,

Setting up large events

Working with Acct. Exec's. Promoted to Nordstrom's Main Place,

we built the counter to be top five out of all Southern

California area. Number ten in the Country.

2005- 2007 FIRST INTEGRITY MTG INC., Lake Forest, CA.

Customer Service, Loan Processor, Sales Officer, Owner

Retail 'A' paper, FNMA 1st TD, Equity, Heloc, high LTV 2nds.

DU/LP. Volume driven with Windows, Access, Links and

Eclipse application. Including managing a large pipe and dealing

with the processing flow.

2004 - 2005 NATIONWIDE LENDING, Irvine, CA.

Customer Service, Sales Officer

Origination of 1st and 2nd trust deeds. Pre-approvals and

managing pipeline and processing while giving the utmost

customer service. Systems include Forsight,

Windows, and Excel Spreadsheets.

1997 - 2002 UNICOR FUNDING INC., Mission Viejo, CA.

Customer Service and Sales Officer

FHA Title 1 2nd trust deeds. Working loans to investor

guidelines sell and submit files, doc order procedures,

processing and funding loans.

1995 - 1997 BANQUE SERVICES GROUP, Laguna Hills, CA.

Office Manager and Customer Service

Responsible for 41 inspectors for Title 1 and Conventional Home

Improvement Loans across the United States. Data Base

Tracking, Inspection Review, Compliance with procedures,

accounts payable and accounts receivables.

1994 - 1995 ROBINSONS MAY, Mission Viejo, CA.

Estee Lauder Counter Sales Manager

Training and mentoring many employees to succeed in making and

meeting all expectations of the Company. Daily, weekly and monthly goals

and projections, constructing and planning of all goals to be achieved.

Monthly inventory, sales and customer service,

1992 - 1994 BATH & BODY WORKS / LTD INC., Laguna Hills, CA.

Store Manager

Supervised and trained twenty employees. Designed and

implemented new sales procedures and training programs.

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