Manager Software

Marshall L.Williams

**** **** *******, **** **** Beach, FL 33411

(Home) 561-***-****; (Cell) 561-***-****

Email: ********.*.********@*****.***

Professional Profile

$ IT Professional with significant, progressive experience in

Systems Administration / Desktop Support.

$ Experienced in installing, configuring, troubleshooting and

repairing hardware, software and peripherals.

$ Dependable and diligent IT Professional who manages multiple

task and works well under pressure.

$ Has worked closely with team members and processes to develop

solutions to daily tasks.

$ Solid communicator with exceptional team-oriented skills.

Technical Experience and Proficiency

$ Operating Systems: Windows XP Professional, Windows 2000/2003

Server, Windows NT.

$ Applications: Microsoft Office Products, Outlook, Lotus Notes,

Sametime, Remedy, Microsoft Groove, Active Directory.

$ Hardware: Dell Laptops/Desktops, Compaq/HP Workstations, Ricoh,

Canon, HP Printers.

$ Blackberry Desktop Manager / Support

$ Iron Mountain - Connected Backup for PC, Remote Desktop

$ Software: Netopia Timbuktu, Solumina (Manufacturing Execution

System), Hyperion

Professional Experience

GLOBAL TOWER PARTNERS Boca Raton, FL 2/2010-3/2010

Desktop Support Specialist ( Temporary )

. Supporting 150 local and remote users via a local IT Ticketing Agent.

. Troubleshooting hardware and software problems; Active Directory, MS

Office, Outlook.

. Reconfigure Desktops and Laptops to Windows XP.

. Printer / Scanner support - replacing toner cartridges and maintenance

kits.

SIKORSKY AIRCRAFT CORP, Jupiter, FL 3/2009-8/2009

Solumina - Manufacturing Execution System (MES) Application Support,

$ Provided support for approximately 300 manufacturing

employees

$ Managed hardware and login functions

$ Processed Solumina Reports for Quality and Manufacturing

personnel

$ Submitted Help Desk trouble tickets via Remedy for plant

floor desktop & Wyse Terminal Issues

$ Processed Service Request orders for hardware and software

Ernst & Young - West Palm Beach, FL 8/2007-1/2009

Technical Support Specialist

Re-image / Wipe Desktop and Laptop computers using WINPE / Boot

CD

$ Troubleshooting hardware and software problems / Printer Repair

& Setup

$ Received / resolved problem cases using Remedy.

$ Performed Blackberry Installations.

$ Performed Asset Management functions.

$ Configured Laptops for all New Hire Employees.

$ Performed weekly Hardware / Peripheral Inventory

$ Home Wireless Support

$ Created and implemented a cost savings tool via FedEx Ship

Manager for our Region.

Florida Power & Light - Juno Beach, FL 9/2006 - 12/2006

Infrastructure Engineer, Contractor

$ Re-image Desktop and Laptop computers.

$ Troubleshooting hardware and software problems.

$ Software installations via Tivoli.

$ Printer setup.

$ Successfully completed a special project that required a backup

of end-users data.

$ Performed Asset Management functions.

$ Effective verbal and written communications.

Electronic Data Systems - Warren, MI 02/1986 - 09/2006

Desktop Support / Systems Administration

10/1998 - 09-2006

$ Re-image of desktops / laptops, troubleshooting.

$ Migrated 100 users from Windows NT to Windows 2003.

$ Organized off-shift testing for customer projects.

$ Supported Novell Servers and aided in decommissioning.

$ Back-up Operator using Arcserve 6.

$ Local Area Network support for over 300 users.

$ Participated in training for peers and customers.

$ Served as a liaison between customers and other support groups

to identify business processes.

Education

Ohio Institute of Technology

Columbus, OH.

Training

Windows 2000 Professional and Server

Windows 2003 Server

Windows XP - MCDST Training

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