Customer Service High School
Resume:
Jason Levi Bachelor *** Alice Ave 615-***-****
Nashville, TN (cell)
***** *********@hotmail.
com
Professiona Jan 2010-Mar 2010 Dell, Inc. 1 Dell Pkwy, Nashville, TN
l Jeremy Garman
Experience 40 hrs/wk, $32000/yr
Do Not Contact
Client/SMB Technical Support Senior Assistant
Responsible for providing telephone Service Desk Support for Army
customers on operation or maintenance of all client products
Assist phone customers by diagnosing problems, and providing
resolutions for technical and service issues
Responsible for superior customer satisfaction through effective
handling of customer problems.
Ensure proper escalation procedures are followed. Perform work in
accordance to standardized policies and procedures
May 2008-Jan 2010 Uniguest 1035 Acorn Dr, Nashville, TN
37210 Joe Finnegan
40 hrs/wk, $29000/yr
Technical Support Technician-Shift Lead
Provided superior Tier 2 customer service ranging from networking
and connectivity issues, to peripheral and operating system
issues for over 5500 individual workstations for the hospitality
industry.
Key in developing standardized remote installation procedures and
training new hires, helping Uniguest maximize profits by
increasing efficiency.
Mastered the use of online case tracking and management program.
Depended upon to analyze proprietary security software for
glitches to report to distributor, as well as create temporary
work arounds
Jun 2003-Jun 2007 U.S. Air Force 4175 Alamo Ave, Tucson,
AZ Sean Hiles
40 hrs/wk, $27500/yr
Terminal Area Security Officer (TASO)
Directly responsible for identifying and resolving technical
problems for a staff of 20+, including unlocking accounts, system
security, printer and other peripheral problems, as well as
resolving other software application and hardware problems, all
in a Microsoft Windows 2000 and XP environment
Ensured all information protection implementation deadlines are
met by the specified date and reported to the Information Systems
Officer-In-Charge
Self-specific strengths include Microsoft Office Suite, including
MS Word, Outlook, PowerPoint, and Excel, as well as network
connectivity issues and other Internet Explorer troubleshooting
procedures
Earned consecutive Airman of the Year Awards for 355 MDOS (2004
and 2005)
Responsible for training medical staff on proper use of CHCS
Patient Management Software
Education Nov 2007-Sep 2009 ITT Technical Institute
Nashville, TN
A.A.S. Computer Networking Systems (Sep 2009)
1999-2003 Powell High School
Powell, TN
High School Diploma (17 May 2003)
Skills Expert working knowledge of Windows 2000, XP, Vista, Windows 7,
Server 2003, as well as some MAC OSX and Linux Fedora 9 hands-on
experience
Exceptional hardware, software, and peripheral troubleshooting
skills, including Lexmark, HP, and Dell printers
Strong working knowledge of network creation, maintenance, and
performance. Strong problem solving skills, and an acute
attention to detail. Strive to provide superior customer service
Excellent interpersonal skills, as well as superb problem solving
abilities.
Expert knowledge of remote log in services and antivirus software
and procedures
Certificati Comptia Security+ and ITIL v3
ons
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