Sales Customer Service

Marc A. Crawford

** ******** ****** ** ( Hutchinson, MN 55350 612-***-**** (

abmt7g@r.postjobfree.com

Profile

I am a confident professional that carries a positive attitude. I am a

self-starter and work efficiently with limited or no supervision. I am an

effective leader with a history of creating an environment for open

communication and increased productivity. I excel at building strong

business partnerships and relationships both externally and internally. I

view problems as opportunities and I am energized when faced with them. I

believe in excellent communication and provide it both written and

verbally.

Area of Expertise

Building relationships and partnerships

Managing others

Influencing others

Analyzing data

Work well under pressure

Ability to identify and correct inefficiencies

Conflict resolution

Adapting to change

Professional Experience

American Energy Systems, Inc.(Hutchinson, MN) July 2009 to January 2010

Technical, Sales and Quality Coordinator

( Communicated information to all departments to ensure

consistency

( Created new procedures to streamline processes

( Resolved escalated issues between direct customers, dealers and

the manufacturer

( Improved the quality of products by identifying and correcting

manufacturing breakdowns

Hutchinson Manufacturing, Inc. (Hutchinson, MN) April 2008 to April 2009

Sales Coordinator/Buyer

( Facilitated sales review meetings between Sales Department,

Production and Project Teams

( Analyzed data to ensure projects were meeting timelines

( Effectively expedited production to make sure deadlines were

met

( Built procurements with select vendors to secure best pricing

Goebel Fixture Company (Hutchinson, MN) September 2007 to April 2008

Project Coordinator

( Coordinated the manufacturing, delivery and installation of

custom retail fixtures

( Built and maintained relationships with external vendors

( Provided solutions to manufacturing issues

( Inspected engineering drawings for inconsistencies prior to the

release for manufacturing

Allianz Life Insurance (Minneapolis, MN) July 2002 to September 2007

Competitive Intelligence Analyst, June 2007 to September 2007

( Researched competing products and communicated findings to

Product Development teams

( Provided market analysis to executive leaders

( Identified key product features of competing products for

sales agents to sell against

Operations Manager, December 2004 to June 2007

( Managed a team of 20+ customer service representatives

( Developed the highest ranked team within the department

( Provided weekly customer service training to each team member

( Developed a hiring program to ensure top talent was acquired

Internal Sales and Marketing Representative, July 2002 to December

2004

( Responsible for marketing insurance products resulting in 32

million dollars in sales annually

( Provided product education, sales ideas and closing tactics to

insurance agents

( Served as a department mentor to 45 internal sales

representatives

( Consistently met and exceeded all sales benchmarks

Allied Insurance Company (Lincoln, NE) June 2000 to June 2002

Multi-line Commercial Underwriter

( Identified risk and priced insurance policies according to the

exposures and loss history

( Visited agencies to develop relationships and communicate

company products, goals and objectives

( Managed a territory of 75 independent agencies

Education

Bachelor of Arts in Professional Studies in Business, December 1999

Doane College, Lincoln, NE

Computer Skills

Proficient in MS Word, Excel, PowerPoint, Outlook, Lotus Notes, Goldmine,

Trakware Navision and ACT.

Committees/Training

( Organizational Change Committee Member at Allianz

( Representative for Allianz at multiple Career Fairs

( Completed training course with the Human Potential Project to build

highly effective teams

Additional Information

( Member of the Maranatha Building Project in the Dominican Republic

(1993)

( Northwood's Elementary School Board member (Current)

( Minnesota Life / Health Licensed Insurance Agent (2002 - 2008)

( Licensed Emergency Medical Technician (1995 - 1997

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