Customer Service Manager

WLLIAM S. SMITH

**** ********* **. ************, ** 32257

Home Phone: (904) 622 - 8940 ******-**@*******.***

OBJECTIVE

To obtain a position with a company, so that I may attain my personal and professional goals while continuing to develop my

management experience

SUMMARY OF QUALIFICATIONS

A visionary with demonstrated ability to project new market opportunities resulting in profitable locations while

increasing profitability of existing portfolio.

Excels in selecting top producing personnel through objective and subjective reasoning and intensive

interviewing.

Outstanding record of achievement in surpassing revenue, maintaining controllables and project

management.

PROFESSIONAL EXPERIENCE

CBS Outdoor, Jacksonville, FL

Real Estate representative 2008 - 2010

Conduct lease negotiations, renewal negotiations, site selection for billboards in accordance with state, county and city

requirements.

Responsible for acquiring potential and existing sites from competitors.

Responsible for maintenance of billboards, including repairs, modifications and tree cutting.

Responsible for maintaining contact with city officials regarding ordinances and upcoming hearings.

Advance America, Jacksonville, FL

Zone Development Manager 2004 - 2007

Oversee all employees of Advance America centers in my direct area.

Responsible for hiring, terminating, training and developing employees in twelve centers for a total of

up to fifty six employees.

Audit all centers to ensure that Corporate and State regulations are being maintained.

Responsible for developing markets, sales and communications strategies in order to meet and exceed

financial goals.

Responsible for budget control, loss prevention management and training, collections and ensuring

great customer service standards are upheld.

Travel when necessary to corporate events and training seminars.

Training and development for employees.

Loss Prevention, inventory, payroll, scheduling, P&L performance.

Hollywood Video, Jacksonville, FL

District Manager 2002 - 2004

Responsible for overseeing 15 stores in Northeast FL, GA and SC resulting $39 million in sales revenue a year.

Created and maintained yearly budgets in accordance with company standards for 15 stores.

Responsible for training, development and motivation of 75+ managers and employees.

Coached managers in all areas of store management to ensure profitability of units.

Responsible for tracking of inventory to ensure accuracy, payroll, expenses and budget for market.

EDUCATION

Diploma in Police Sciences, NACS, Scranton, PA, 1992

High School Diploma, Reidsville Senior High, Reidsville, NC 1990

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