Customer Service Manager

Sandra Alon

** ** ***** ******

Flushing, NY ****5

H: 718-***-****

C: 718-***-****

PROFESSIONAL SUMMARY

Detailed Human Resource Professional with experience in employee relations, recruitment, benefits,

compensation and delivery of training programs. Proven track record in quality management and leadership

skills. Demonstrated career growth through increased responsibilities.

PROFESSIONAL EXPERIENCE

DEVELOPMENT CORPORATION FOR ISRAEL – 2008 - 2010

Associate Director of Human Resource

• Evaluated the organization's HR function and performance; continually assessed the effectiveness of all

HR strategies and programs.

• Developed and maintained staffing strategies and cost effective compensation programs to attract and

retain employees.

• Planned/Initiated training programs to improve employer productivity; developed and maintained

performance management programs.

• Maintained HR files, HR records, and employee handbooks; distributed updates as needed.

• Maintained working knowledge of Federal and State Labor Laws, HR regulations, and new

developments to ensure HR Best Practices.

• Served as Organization Liaison to Union and Member of Management Negotiating Team during Union

negotiations.

• Acted as lead advisor on HR issues with Executives and Managers.

PACE UNIVERSITY – 1998 - 2007

University Director, Staffing and Recruitment – 2006 - 2007

• Directed, designed, and coordinated all aspects of the Staffing and Recruitment function at the University

for Administrative and Student Employment for the Human Resources Department.

• Provided expert consultation in the areas of workforce planning, recruitment strategy, and human

resources marketing.

• Supported Pace University’s professional and technical recruitment through the development of

recruitment plans, design of materials for direct employment marketing, research, and development and

implementation of recruitment outreach activities.

• Oversaw and coordinated the development of Staffing and Recruitment communications.

• Supervised specialist and/or support staff engaged in recruitment services and human resources

marketing activities.

• Assisted with the annual assessment and review process for faculty, staff and students.

Director of Human Resources Services – 1998-2006

• Coordinated all general areas of Human Resources including recruitment, orientation and employee

relations.

• Conducted conflict-resolution counseling for faculty and staff in performance and disciplinary matters.

• Provided information and guidance on University policies, benefit programs and other employment

related issues.

• Oversaw on-campus student employment, monitored unemployment claims and coordinated advertising.

• Implemented suitable compensation programs and procedures University-wide to insure external

competitiveness and internal equity.

• Gathered data for periodic and annual salary surveys conducted by CUPA and other universities / private

organizations.

• Recommended grade level for assigned position, after appropriate research and analysis.

• Advised and interacted with all levels of management during the performance appraisal period.

OLD NAVY – 1997 - 1998

Human Resource Manager

• Improved quality of hires by introducing diversity and experience, resulting in increased sales and

improved customer service.

• Led employee meetings that focused on internal communications, responded to concerns, and relayed

major issues to management.

• Developed and implemented training programs covering effective selling techniques and exceptional

customer service.

• Coordinated and prepared job descriptions, data gathering and salary survey analysis.

• Communicated compensation practices and procedures.

• Coordinated with Store Manager various sales incentive programs.

BT OFFICE PRODUCTS INTERNATIONAL – 1996

Employment Manager

• Established supervisor training programs on human relations that improved skills in listening,

constructive feedback, and interpersonal problem solving.

• Reduced recruitment expense by 50% using alternative methods, employee referrals, job fairs, and

college recruitment.

• Communicated changes in company policies, plans and procedures through employee seminars.

SAKS FIFTH AVENUE – 1994 - 1995

Human Resource Director

• Implemented sales strategies and goal setting.

• Improved sales and customer service by empowering sales staff.

• Facilitated company-wide seminars on 401K, health and pension benefits.

MACY’S – 1987 - 1994

Associate Personnel Manager - 1991 - 1994

Employment Manager - 1988 - 1991

Sales Manager - 1987 - 1988

EDUCATION: B.B.A., Baruch College, The City University of New York

COMPUTER EXPERIENCE: MS Excel, MS Word, Peopleadmin, Kronos, SCT Banner

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