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Customer Service Manager

Location:
Lawrence, KS, 66049
Posted:
May 12, 2010

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Resume:

Thomas Ackerly

**** ******** *****

Lawrence, Kansas 66049

847-***-****

785-***-**** (h)

abmt6t@r.postjobfree.com

Experience

****-**** ******** ************ ************

Field Executive

. Responsible for business development in the Aerospace Defense

Marketplace

. Account responsibility for Honeywell FM&T, Rockwell Collins, GE

Aviation, EMD, Hamilton Sunstrand, ATK, Lockheed, Naval Warfare

Center, DOE, GSA, Airforce Research Lab, NSA, Boeing, Raytheon, DOD,

Wright Paterson AFP, NAVSEA, Homeland Security.

. Products; Organic BGA, Embedded Systems, Printed Circuit Boards, Core

Ez and EMS services

. Managed Distributor in the Midwest

. Knowledge of ITAR, EAR, Mil Specs, RFS

2006- 2009 Sanmina-SCI

Global Business Development Manager

. Responsible for business development in the Aerospace, Defense, and

Medical Industrial Markets

. Major account responsibility for Boeing, GE Aviation, Rockwell

Collins, Northrop, Hamilton Sunstrand/UTC, ITT,GE Medical, General

Dynamics, Raytheon, Honeywell, Elbeit, Bombardier, Lockheed Martin,

Honeywell FM&T, Oshkosh Truck, Garmin, Motorola, GE Medical, Siemens

Medical, Baxter, Whirlpool, Alcatel Lucent, Molex, Cinch, EMD, GE

Locomotive, Garmin, Boeing Military, BAE, DOD, GSA, NSA. Homeland

Security, Navsea

. Knowledge of ITAR, EAR, Mil Specs, PIA, MSA, NDA

. Managed 4 manufacturers reps

. National and International responsibilities

. Managing a $23m in the Aerospace Defense business with future LOI for

$12M with backlog out to 2014

2003-2006- Abelconn, LLC.

Business Development Director

. Custom electronic connectors, tooling, backplanes, and printed circuit

boards

. Global account responsibility for Homeland Security, DOD, GSA

Motorola, Boeing, Raytheon, GE Aviation, BAE, Rockwell Collins, EFW,

Hamilton Sunstrand/UTC, Raytheon, Honeywell, General Dynamics, Oshkosh

Truck, Elbeit.

. Companies sales increased from $16M in 2003 to $25M in 2005

. Provided direction for 5 manufacturers reps along with national and

international distributors

. Managed 5 Midwest Manufacturers Representatives Minnesota, Illinois,

Michigan, Indiana, Iowa, Kansas Missouri, and Texas

. Reported to VP/Partner and President of this small privately held

company

1998-2003- BDA Worldwide

Vice President and Partner

. Sold contract manufacturing services products and tooling to the

cellular two-way emergency radio systems and accessories .Cellular

Accessories and Medical Supplies

. Customers included Motorola, NEC, Nokia, Takeda Medical, Walgreens,

Medline Medical, Siemens, Mitsubishi, Solectron, Jabil, Sanmina

. Set-up strategic sites and partners in USA, Asia Latin America, and

Europe

1996-1998- Amp Carroll Touch

Business Development Manager

. Sold custom touch screens, membrane keyboards, EMS services, test

equipment and tooling to various industries

. Customers included GSA, Federal State Local Government Agency,

Motorola, Honeywell, NEC, Rockwell Collins, Life Touch, Bally Gaming,

Maytag, GE Appliance.

. Managed 6 Rep organizations 4 Distributors and 2 Customer service reps

1990-1996- Sigmatron International

National Sales Manager

*Sold contract manufacturing services to the gaming aerospace consumer

industries

Continued Sigmatron International

. Reviewed and selected Public Relations firm to assist with development

of an annual report brochure web site and trade shows

. Successfully represented and presented company for companies IPO

. Hired and managed a staff of 5 people 8 new rep organizations and 2

customer service people worldwide

. Helped with the acquisition of competitive firm in the same business

. Company grew from a $63M in 1990 to $86M in 1996

1986-1990- Motorola AIEG

Business Development Manager

Business was sold to Electronic Appliance Controls

. International sales of electronic controls to the appliance industry

. Secured $15M in business with General Electric Appliance

. Customers included GE,WCI Tappan, Magic Chef

. Managed Programs winning Awarded General Electric- Supplier of the

Year

. Traveled and worked with facilities in Asia South America, Europe,

. Established and maintained senior management contacts.

1975-1986 Amp Incorporated

Sales and Application Engineer

. Territory covered Kansas, Missouri

. Selling and designing connectors and tooling for various industries

. Customers included Kustom Electronics, Boeing Beechcraft, Cessna,

Boeing Military, Dit-Mco, Wilcox Northrop, King Radio, Bendix, Allied

Signal, Vendo, GSA, DOD

. Awarded Dit-mco supplier of the year 77,80,84

. Awarded Bendix star award 83

1974-1975 Jim Clark Motors Lawrence Kansas

. Sold Dodge cars and trucks

Education:

. 1968 Pelham Memorial High School

. 1972 Bachelor Fine Arts (BFA) Design School of Visual Arts N.Y.

. Motorola University- Creative Management, Finance for non finance

managers, various engineering courses, time management, and cycle time

production management.

. AMP College- Electronic Training Program, Basic electronics and

mechanical engineering courses and management by objectives and re

Continued Next Page

. Married, 2 children

. Assistant coach for several kids sports teams as time allowed

. Lions Club member, FOP, member and CERT volunteer



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