Customer Service Administrative Assistant

GWENDOLYN JONES

** **** ***** ● East Windsor ● New Jersey ● 08520 ● 732-***-**** ● *********.*******@*****.***

HUMAN RESOURCES with 7 + years experience. Delivers high level organizational support and manpower solutions;

recruits talent at all levels of leadership, including Fortune 500 managers. Skills feature:

Organization & Attention to Detail Confidential Document Management Employee Relations

Accurate Alpha & Numeric Data Entry Talent Acquisition / Recruitment Wage & Contract Negotiations

Corporate Communications New Hire Orientation Corporate Health & Insurance Plans

Grammar and Proofreading Career Pathing / Staff Development Retirement & Savings Programs

EXPERIENCE and ACCOMPLISHMENTS

Walmart Inc. – East Windsor, NJ 4/2007 – Present

Joined the retail organization as a part time cashier with recent promotion to Customer Service Manager to cashiers,

customer service and greeters.

Customer Service Manager – East Windsor, NJ Store

• Coordinate up to 18 per shift with schedules, coverage and customer service

• Manage customer service representatives with customer assistance and issues

• Expedite Managers request for coverage in other areas of store.

• Create strong partnerships with customers, support staff and Managers

• Maintain all registers throughout the store

• Step in as a cashier whenever needed

PNC FINANCIAL SERVICES GROUP, INC., East Brunswick headquarters, NJ 10/92-10/09

Joined organization as administrative assistant and earned accelerated promotions in niche HR positions. Survived

corporate restructuring efforts; position ultimately eliminated following merge with Ohio-based bank.

Professional Recruiter, Central New Jersey Territory 2/06-10/09

Recruited, interviewed, and screened C-level candidates for 100 retail branches.

• Captured top talent, filling between 20+ C-level weekly positions.

• Sourced, recruited and hired Top Producing Licensed Candidates holding Life; Series 6 and Series 63 Licenses

• Secured license checks and production on Licensed candidates prior to interview

• Monthly mailings to Top Producing Licensed Candidates for business building relationship

• Presenting company as choice employer in statewide market.

• Created sourcing strategies through diverse channels: direct recruiting, employee referrals, electronic and print

advertising, Internet data mining, outside search firms, and applicant tracking system databases.

• Expedited organizational development by translating corporate- and- vendor-

generated information into user-friendly communications.

• Drove corporate revenues $200,000 throughout 3-year tenure by conducting employee wage and terms-of-

employment negotiations

• Expanded candidate pool via college recruitment and internship programs.

• Forged introduction of diversity hiring initiatives.

• Reduced turnover rate 90% by partnering with hiring managers in assessing talent and supporting synergy

between employee and corporate objectives.

Client Services Recruiter, Retail Banking Division 3/02-2/06

Managed high volume, non-exempt recruiting program, orchestrated in-branch job fairs to solicit and hire potential

candidates, and placed talent ranging from entry level to executive staff.

• Achieved unprecedented 30- to- 45-day fill times, expanded candidate pool, identified internal talent for potential

career pathing opportunities, and played key role in establishing new hire orientations.

• Streamlined employment process by championing development of pre-employment screening process.

HR Coordinator 3/00-3/02

Sourced, interviewed, and hired non-exempt employees.

• Tracked and documented applicant flow; generated weekly report of open requisitions.

Administrative Assistant 10/92-3/02

Ensured accuracy of high-net worth customer transactions.

• Resolved discrepancies with tact and diplomacy, earning recognition for problem solving and customer

relationship management skills.

EDUCATION

BA Candidate, Labor Studies, Rutgers the State University, New Brunswick, NJ 1995-2000 (Dean’s List Student)

PHR Certification, Human Resource Certification Institute (SHRM) Present(scheduled testing June 2010)

Cold Calling Certificate, Lou Adler Online Recruiter Boot Camp Program 2008

Computer Technology Certificate, Cittone Institute, Edison, NJ 1982

TECHNOLOGY SKILLS

HRIS Taleo- Applicant Tracking System (ATS) People Soft Microsoft Word and Excel

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