Customer Service Manager

Thomas Dan Rolison

***** ********* ** 303-***-****

Thornton, CO 80241 Email: **********@*******.***

LinkedIn profile: www.linkedin.com/in/tomrolison

Accounting & Finance Professional

Loyal, motivated finance professional that has successfully held positions of increasing responsibility. Thrives in

dynamic, fast-paced business environment. Effective leader who promotes team environment. Develops positive working

relationships with other departments by providing excellent internal customer service. Pro-active, self-starter who

successfully sees projects through to the end.

Customer Profitability Reconciliations Centralization

Big 4 External Audits P&L preparation and review Integration

Budgeting & Forecasting SOX/Internal Controls Reporting

M/E Close Management Data Validation Contract Review

Professional Experience

Corporate Express, A Staples Company Broomfield, CO 2001 – 2010

$4 billion office products company supplying businesses with office and facilities supplies, technology products and furniture

Positions of increasing responsibility:

2008-2009 Corporate Accounting Manager, North American Headquarters, Broomfield, CO

“Tom is a professional and knowledgeable finance executive with outstanding leadership and mentoring

skills”- Joe Davis, VP Finance, Corporate Express, A Staples Company

• Worked successfully with Staples in transitioning our duties/accounts to their platforms by

conducting several key “Knowledge Transfer” sessions

• Managed staff of five direct reports responsible for reconciling and managing several

large, complex balance sheet accounts with balances in excess of $350MM

• Reviewed account reconciliations to insure timeliness and accuracy; created reconciliation

tracking system for entire department

• Monitored all aspects of month-end close process to insure accuracy and timeliness

• Worked with E&Y auditors (due to Staples acquisition) walking them through Corporate

Express’ processes and reconciliations in detail

• Successfully completed quarterly/annual SOX testing of controls for areas of

responsibility

2006-2007 Customer Rebates Manager, North American Headquarters, Broomfield, CO

• Managed staff of five direct reports responsible for processing customer rebate checks;

processed nearly $100MM annually in volume rebates and upfront conversion payments

• Implemented new reporting tools to achieve higher efficiency; allowed processors to

perform rebate calculations much quicker

• Reviewed contracts and ensured rebate programs were setup correctly; worked extensively

with sales force and executive management to achieve this

• Developed pro-forma customer P&L tool which allowed more profitable price and rebate

offerings; still being used today company wide

2004-2006 Division Controller, GA Division, Atlanta, GA ($110MM Division)

“Tom has always displayed a high degree of integrity, responsibility, and ambition. He was very

successful at Corporate Express and I would hire him again without hesitation” – Paul Sammons,

VP Finance, Eastern Region

“Tom worked well with other department heads and provided great guidance and support to both

internal and external customers” – Monte Mann, VP Sales, Georgia Division

• Created Annual and Quarterly (RF) budgets and participated in presentation to Corporate

Executive Management

• Developed monthly forecasts that accurately reflected all P&L components

• Effectively managed month-end close process, reviewed monthly financial statements for

accuracy, managed Annual Capital budget

• Closely monitored costs/margin daily to insure optimum profit achievement

Corporate Express, Division Controller, continued

• Created reporting tools to help department managers achieve budget goals

• As Executive Management member, provided Division President with necessary

information and insight to make informed business decisions

• Reviewed monthly reconciliations to insure Balance Sheet accuracy

• Successfully worked with PWC auditors during year-end and interim audits

2003 Senior Financial Analyst III, North American Headquarters, Broomfield, CO

• Developed Divisional reconciliation process for complex Stamp/Debit account by

creating Access database, still being used today for entire company

• Traveled to field locations to help with month-end close on an as needed basis;

improved efficiency of their month-end processes by developing reporting tools and

conducting GL training during these visits

• Led project that required all Divisions to enter internal use orders via E-Way to take

advantage of the approval system; resulted in cost containment and reduced number of internal

GL errors

• Documented procedures and created MS Visio flow charts for Accrued PO

reconciliation; successfully presented to PWC for review

2002 Assistant Controller, GA Division, Atlanta, GA ($110MM Division)

• Imported division’s fixed assets into Fixed Asset Accounting software and developed

reconciliation process to insure fixed asset accounts stayed in balance

• Developed process to accurately record corrugated and wrapping supply inventories

• Reviewed sales tax paid on corrugated and wrapping supplies which resulted in a $20k

refund

• Implemented method that insures all internal orders are properly placed through E-

Way rather than keyed directly into ISIS; this resulted in a $4k monthly reduction of internal

office supplies expense.

• Worked with Corporate office to develop branch level P&L/departmental expense

reporting

• Created reporting using Peoplesoft nVision layout that allowed all GA Division

locations’ income statements to be viewed on one page; this report allowed quick identification

of any variances that needed immediate attention

National Service Industries 1995-2001

$2 billion lighting equipment, textile rental and chemical supplies company

1999-2001 Accounting Manager, Selig Chemical Division, Atlanta, GA ($50MM Division)

• Successfully integrated accounting and accounts payable departments with sister

division, Zep Manufacturing

• Fulfilled financial systems administrator role

• Brought several previously unreconciled balance sheet accounts into balance (Cash,

Payroll, Fixed Assets)

• Worked closely with CFO and President developing annual/quarterly budgets and

forecasts

1995-1999 Senior Accountant/Staff Accountant, National Linen Division, Atlanta, GA ($300MM Division)

• Worked with assigned divisions to insure monthly financial statements were accurate

• Assisted branches with budgeting, forecasting and month-end close, reconciliations

• Aided in the preparation of 10k, PBC schedules, and FIT workpapers

Education

Georgia State University BBA, Accounting Atlanta, GA

Systems

Excel, Word, PowerPoint, Access, Hyperion, Peoplesoft, Peoplesoft nVision, Best FAS, Oracle,

MicroStrategy, Visio

Community Outreach

Habitat for Humanity, GPTV fundraiser, American Cancer Society Bowl-a-thons

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