Customer Service Technical Support

David D. Greene

**** ********* ******

Far Rockaway, NY 11691

Cell: 917-***-**** (best number to be reached)

***@**************.***

Objective

Seeking a position with a progressive organization, with room for growth

that will utilize my skills, training and experience to the fullest

potential.

Summary of Qualifications

. Worked extensively in the IT field for over 11 years

. Excellent time management skills

Experience

01/98 - Present The Darman Group, Inc - Far Rockaway, NY

IT Technician

. Responsible for managing and maintaining a Peer-to-Peer

Network, SBS

Windows 2003 server.

. Responsible for purchasing hardware and software for

company use.

. Responsible for designing and maintaining the company web

site.

01/09 - 05/09 Nesco Resource/Cablevision - Jericho, NY

Technical Support Representative

. Configured/Enabled DHCP, DNS Server Issues, RF signal and

Connectivity.

. Utilized IP Config, Ping, Tracert and Speed test.

. Provided Hands on and phone technical support.

. Provided excellent customer service in a timely manner

08/08- 01/09 Rescuecom Corp - Syracuse, NY

PC Field Technician

. Remove viruses and spy ware using various tools.

. Complete troubleshooting of the MS Windows and Office

products, from 95 through Vista and 2008.

. Troubleshoot wireless and wired networking, ISP's, and

networking concepts.

David D. Greene

2430 Bayswater Avenue

Far Rockaway, NY 11691

Cell: 917-***-**** (best number to be reached)

Education:

2003 - 2004 Katherine Gibbs College - Manhattan, NY

. AAS Digital Media Communications

. Graduated 3.1 GPA

. A+ Certification Received 07/08

. Net + course completed 07/08

Computer Skills:

. NT/2000/2003 Server MS Exchange,

. VPN's, Corp

. Antivirus,

. Networking,

. Active Directory,

. MS Office,

. Outlook and Blackberry (or other wireless email) support.

. Microsoft Office XP 2003 & 2007

. Corel WP

. PC Repair & Troubleshooting

. PC Upgrade

. Internet

. A+

. NET +

. Macromedia Studio

. Photo Touch up & manipulation

. Adobe Photoshop

. Illustrator

. Acrobat

. 3D studio Max

. QuickBooks

References: Available Upon Request

Contact this candidate