Customer Service Developer
Resume:
D ennis Lambert
Plano, TX ****3
*********@*****.***
SUMMARY
Talented hands-on technical professional with exceptional customer facing skills possessing a financial
background, including Series 7, and a profound love for the financial markets.
QUALIFICATIONS
F inancial • Brokerage Systems (back and front office)
• D MA (Direct Market Access) Trading Software
• Algorithmic Trading
• Market Structure / Participants
• Account Origination
Customer Service • Primary Point of Customer Contact
• Quick Thinking Team Lead in a H igh Stress
Environment
• Seasoned Customer Liaison
• Supplier of API/VBA Code to Clients
• Verbal & Interpersonal Skills
Computer Science • GU I Design
• Software Systems Design and Development
• Software Architecture
• Object Oriented Methodologies
• Project management
• Hardware installation
EXPERIENCE
ASSISTANT VICE PRESIDENT 2004–2009
KNIGHT CAPITAL GROUP D ALLAS, TX
Customer Support – F irst line of defense for all customer/market emergencies. T eam Lead using
i ntimate knowledge of financial markets to provide immediate accurate solutions. High value customers
happy at all costs. Managed transition of 500+ customers from vendor to internal DMA platform.
G U I Expert – Designed GUI for internal DMA platform. Translated customer requests for developers.
Q A & testing for accelerated development DMA platform. Provided V B code & scripts to customers to
i ntegrate our products with existing infrastructure.
T echnical Liaison – Chief contact for all customer hardware and software installations and support
over phone and on site. Maintained and repaired all hardware issues for Dallas office.
B roker Dealer – E xtensive understanding of t rading strategies and design/implementation of
a dvanced algorithmic/pai rs t rading . Possess intimate knowledge of financial market operations
(equities, options, futu res; US, Canada, Europe, Asia). Applied familiarity of all facets of broker dealer
operations (account origination, due diligence, trading, clearing/operations).
Series 7 & Series 63 F INRA certification.
Continued on Next Page
INDEPENDENT CONSULTANT 2004
DIRECT TRADING INSTITUTIONAL D AL LAS, TX
C++ Developer – Developed software adding proprietary B asket T rading feature to vendor solution.
AP I Developer – Leveraged vendor A P I w ith C ++ code to increase functionality of DMA platform
adding unique functionality differentiating DTI’s product offering.
Offered full t ime employment upon acquisition by Knight Capital group including bonus participation
based on superior performance.
Senior Analyst / Applications P rogrammer 2002–2004
Di rect Access Financial Corporation F r isco, TX
AP I Developer – Single source for customer support and 3rd party development and integration of
m ultiple in-house APIs (Excel VBA/C++ ) for dozens of outside customers. D rop Copy developer.
I nstaQuote – Lead Programmer on InstaQuote front end GUI t rading application ( VC++) T ranslated
customer requests into instant product changes i mproving ease of use and trading experience. Very
accelerated development environment. M aintained GUI and real-t ime network messaging code.
T housands of end users executing 10,000+ trades a day.
System Operator – Responsible for full up-time of 50+ servers. Successfully executed i mmediate
response to failures. Coded maintenance and upgrade scripts (Windows Script ) for daily operation.
SOFTWARE E NGINEER 2000–2002
T RANSCORE D ALLAS, TX
Palmetto Pass (SCDOT) – Developed state-machine interpreter (VC++/MFC ) used to create Touch-
Screen P OS application (N T ) for Toll Attendants. Touch-Screen kept local database of attendant
t ransactions for clearing house reconciliation. Application integrated ( TCP/ I P ) with other sub-systems
(QNX and J ava/C based) to create a full toll cash management system. Aided on-site development team
i n finding and updating full system Customer Requests. Developed with InstallShield.
E-commerce R I F D POS system – Designed X Windows GUI (L I N UX ) for retail POS terminal.
Composed P ERL scripts to automate FTP t ransfer of monetary t ransactions to clearinghouse server.
Debugged and implemented peripheral serial display driver. Wrote and performed test cases for unit and
system testing.
COMPUTER SKILLS
• •
C / Visual C++ Shell/grep
• •
Visual Basic/VBA Windows/Unix/MacOS/QNX
• •
Salesforce/WebEx SQL/Server
• •
Linux/Router/Firewall/Nat Database Enabled Web
E DUCATION
SERIES 7 – REGISTERED GENERAL SECURITIES REPRESENTATIVE 2009
SERIES 63 – U NIFORM SECURITIES REGISTRATION STATE L AW 2009
FINRA
B ACHELOR OF SCIENCE – COMPUTER SCIENCE 2003
U NIVERSITY OF N ORTH T EXAS D ENTON, TX
References Available on Request
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