Customer Service Technical Support

Max Rubel

*** ******* *** *****, ** ***** 813-***-**** **********@*****.***

SUMMARY OF QUALIFICATION

Technical Support Technician with 5 years of experience as a Technical

Support Analyst within a call center and operational environment. In-depth

understanding of email support, Active Directory management, Computer

Networking, command line interfaces, hardware and software support

Experienced in maintaining departmental processes, customer service, and

general technical support concepts. Able to build strong working

relationships with co-workers, managers and customers

CERTIFICATIONS

Comptia, network +(11/15/2012)

TECHNICAL SKILLS

OS: Microsoft Windows 3.X -7, Linux, Unix

Software: Terminal services applications, Microsoft Office, Citrix,

Lotus Notes, Outlook, Active Directory, Exchange, Mainframe Applications,

Windows Applications, Blackberry, Whatsupgold, Windows Servers, Visual

Basic, knowledge of network hardware and protocols.

PROFESSIONAL EXPERIENCE

Allied Barton Security Services, Tampa, FL

05/2012 -

12/2012

Security Officer

Monitored and developed staff

Daily and weekly status reporting

Security system monitoring

Customer service

Personal protection of employees

JPMorgan Chase, Tampa, FL

09/2011 - 11/2011

Technical Support Analyst (Modis Contract)

Email support and setup

Internet support

Application support

Hardware support

Customer service and technical support within a high volume call center

High volume call center environment

Securitas, Tampa, FL

05/2009 - 5/2012

Supervisor / Security Officer

Monitored and developed staff

Trained security officers

Daily and weekly status reporting

Security system monitoring

Customer service

Personal protection of employees

Bright House Network Services, St Petersburg, FL

01/2009 - 04/2009

Technical Support Representative

Email support and setup

Internet support

Customer service and technical support within a high volume call center

High volume call center environment

Totaltrak Global

02/2008 - 11/2008

Technical Support Representative

Computer support

Network support

Email support

System setup

Fresh installation of computers

Verizon National Support Center

06/2005 -

02/2008

Helpdesk Analyst

High volume internal call center for all Verizon employees world wide

Phone based technical support and ticketing

Hardware troubleshooting and support

EDUCATION

ITT Technical Institute Tampa, FL (2005- 2007) - Associates of Science;

Computer Networking System

Wharton high school Tampa, FL (2001-2005) - General Education

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