Customer Service Sales Representative

ALEXANDER M. DELUCCIA

************@*****.***

:

** ********** ****

Chatham, NJ 07928

973-***-**** (cell)

EDUCATION:

. University of Delaware, Alfred Lerner College of Business &

Economics - Newark, DE

. B.S. Business Administration - May 2009

. Majors: Marketing and Operations Management

. Study Abroad: Courses in Political Science, Italy - Winter 2008

EXPERIENCE:

Power Windows & Siding

Cranford, NJ

Marketer

July, 2009- May, 2010

. Target homeowners and determine how PWS products can satisfy their

home improvement needs

. Responsible for initial client contact and for selling the client

on scheduling a meeting with a sales representative

. Generated client leads resulting in over $175,000 in sales volume

. Assist in the training of new-hires

Bottle King

Chatham, NJ

Clerk

June, 2006- June 2009

. Interfaced with store customers to assist them with their

purchasing needs

. Responsible for stocking shelves, register sales, and customer

service

Operations Center of University of Delaware

Newark, Delaware

Student Dispatcher

February 2007- May 2009

. Answer calls from students, faculty, and staff

. Responsible for interpreting problems, inputting the necessary

information into the database, and dispatching the appropriate

shop to fix the problems

. Requires phone skills, customer service, and database entry

Navistaff, Inc.

Summit, NJ

Recruiter

Summer 2007

. Obtain job descriptions from managers and identify key search

terms

. Search database and internet boards for qualified candidates

matching the core competencies required by our clients

. Conduct initial client screening by phone and email determine

their appropriateness for each job

. Present strong potential candidates to the appropriate account

manager

. Update company database to facilitate ease of searches and future

updates

Saint Patrick Church

Chatham, NJ

Custodian

June 2000 - January 2008

. Responsible for maintaining the appearance and cleanliness of the

church grounds and the accompanying school

. Managed a crew of eight employees and lead the training of new-

hires

ACTIVITIES:

Sigma Pi Fraternity

Newark, DE

Founding Father of this national fraternity at the University of

Delaware

Over course of first year assisted in raising membership from 16

brothers at Colonization to 60+ brothers at Chartering

Vice President

2007-2008

. Elected by 60+ brothers

. Responsible for creating, managing, and overseeing $25 thousand

budget

. Responsible for supervising all chair positions in the fraternity

and organizing weekly meetings with each as well

. Maintain communications between the President and Chapter

Sergeant at Arms

2006-2007

. Responsible for alumni relations and risk management

. Record different functions and activities of the fraternity and

compile them for the grading of our performance by the university

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