Quality Assurance Manager

Wilbrod Gravel

*** ********* ****** (***) ***-

*361

South Attleboro, MA 02703

******.*******@*****.***

SUMMARY

Distribution Warehouse Manager with extensive operations, distribution and

logistics experience. Proficient in program planning and implementation,

administration, budget and cost control. Strong leader and decision-maker

with demonstrated interpersonal and organizational abilities. Communicate

effectively with all levels of organizations. Accomplishments include:

. Increased operational efficiency and company profitability through

product modifications.

. Improved customer satisfaction by JIT deliveries, quality

inspections, and 24-hour response to customer concerns.

. Through effective P&L management and cost control, realized a

$30,000 return on the $342,000 budgeted operating cost in 2008.

. With no interruption in service, moved warehouse both in 1993 and

2006, utilizing company employees and equipment.

. Supervisory skills resulted in well-trained and high performing

staff members.

PROFESSIONAL EXPERIENCE

Sonoco Products, Baker Division, Woonsocket, RI 1990

- 2009

Service Center Operations Manager

Managed fast paced distribution center responsible for safety, production

planning, scheduling, assembly, quality assurance and customer

satisfaction. Led 15 employees.

. Managed the assembly and logistics of reels, providing JIT service to the

wire and cable industry.

. Formed a Safety Team and reinforced safe work habits through daily,

weekly, and quarterly programs.

. Analyzed and developed a pressurized conveyor belt to assemble 4200 reels

per day. Reduced assembly time from 16 hours to 4 hours, resulting in

increased production and improved efficiency.

. Modified plywood assembly stations to assembly line formation increasing

assembly rate from 20 reels per man-hour to 35 reels per man-hour.

. By determining the center of gravity of 120" flanges and making a pin,

safely incorporated these reels into assembly operation without the need

for handling.

. Eliminated 100% of customer complaints due to poor quality by initiating

a quality assurance program at the warehouse.

. Awards: President's Safety Award 1992 - 2009; Radio Frequency Systems

JIT Supplier Award, Sonoco Maximizing Performance.

Wilbrod Gravel, Page 2

PROFESSIONAL EXPERIENCE, continued

North Anson Reel, Attleboro, MA

1988 - 1990

(Acquired by Sonoco Products, Baker Division)

Warehouse Manager

. Managed assembly and logistics providing reels to wire and cable

industry.

. By welding legs to assembly jig, created a safer and more stable

operation when jigs were raised or lowered.

. Changed from slotted bolts to hex head bolts resulted in no breakage or

slipping of sockets, which eliminated hand injuries and made for easier

assembly.

. By changing from a T - nut to a propeller nut, the nut would be flush

with the flange creating a uniform product.

Additional Experience:

Cumberland School Department 1985 -

1991

General Science Instructor, (Part Time)

EDUCATION AND TRAINING

Bachelor of the Arts in Biology (16 credits needed) with a minor in

Chemistry,

Rhode Island College

Associate in Science and Associate in Liberal Arts with a major in

Biology,

Community College of Rhode Island

Commercial Driver's License Class A

Instructor of JJ Keller Forklift Safety and Training

Employer sponsored training:

. Wilson Supervisory Leadership Training

. Sonoco Safety Leaders Training

. Lean Manufacturing (University of Alabama)

. JJ Keller Forklift Training

Technical Skills:

. MRP/ERP

. Microsoft Office Suite

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