Customer Service Manager

Michael Socrates

*** ******* ***.

Barberton, OH 44203

Cellular: 330-***-****

Email: ************@*****.***

EDUCATION

Cleveland State University (CSU)

Cleveland, OH

Bachelors of Arts in Communication

08/01-06/05

EMPLOYMENT

National Interstate Insurance

Richfield, OH 44286

Transportation Underwriter/ Small Fleet Product Manager 02/08-Present

? Review submissions, monitor accounts, prepare quotes for Sales, and

handle coding and reporting for accounts.

? Analyze risk information reports such as loss control reports and MVR's,

utilizing pricing models and industry knowledge to determine policy prices.

? Monitoring assigned accounts and obtain & review critical underwriting

information such as collateral agreements and letters of credit.

? Place facultative reinsurance when authorized and required.

? Prepare information for policy issue and review finalized policy for

accuracy.

? Effectively evaluate all programs using company standardized forms and

procedures.

? Create and research new program options; assist with product development.

? Keep accurate records of all programs held for each account assigned.

? Keep accurate records of time spent on each account and tasks performed.

Create all documents necessary to properly invoice client each month.

Progressive Insurance

Mayfield Heights, OH 44124

Proof of Concept Representative 04/05-02/08

? Utilized customer service skills to maximize experience of insurance for

buyers.

? Ensured compliance with all fifty state's law requirements.

? Tested new concepts within the customer service department in order to

ensure successful launches in the future.

? Provided feedback on products to gain insight and understanding into the

buyers perspective.

Skills

. Proficiency in Microsoft Office, Excel, Outlook, Windows and Power Point.

. 90 WPM

References

Available upon request

Salary Requirements

$40-45,000

Contact this candidate