Customer Service Manager

Ashley Smith

**** ******** *****, *** *

Baltimore, Maryland 21220

PHONE 240-***-**** . E-MAIL:************@*****.***

Objective: To move into a more Human Resource centric position.

EDUCATION

2003-2008 Frostburg State University Frostburg,

Maryland

Program: International Relations with a focus in Business/Political Science

2009-Present University of Maryland University College Online

Program

Program: Legal Studies

Pursuing Bachelors Degree

WORK EXPERIENCE

June 2008-Present Praxis Engineering Technologies

Maryland

Recruiting Coordinator

. Creates, maintains, and updates all job requisitions based upon

various program internal staffing portals and hiring

manager/recruiter requests

. Creates, maintains, and updates all recruiting spreadsheets and

reports as needed

. Responsible for posting open positions on all external job boards

such as Monster, ClearedConnections, and TechExpo

. Responsible for maintaining all internal postings in Cyber our

current ATS

. Responsible for application tracking to include management of the

filing system and data entry into Cyber to comply with OFFCP

regulations

. Responsible for applicant tracking and work with Human Resources to

ensure compliance with local, state and federal regulations (e.g.,

OFCCP, AAP)

. Tracks the dissemination of all voluntary EEO forms per Federal

regulations

. Responsible for work flow functions within Cyber

. Tracks all open and closed requisitions in Cyber, and ensures the

website is updated on a daily basis

. Formats employee resumes as directed for staffing submittals to

programs

. Works as the liaison with other prime and subcontractors as directed

to assist with staffing/placement

. Assists with sourcing of candidate and circulates resumes from

Praxis' website, job boards, employee and external referrals, etc. to

the appropriate recruiting staff

. Performs life cycle recruiting for internal administrative positions

. Ensures internal Senior Level Recruiters have collected all required

applicant paperwork in order to be compliant with all federal and

state regulations

. Coordinates full life cycle activates for job fairs and open houses,

to include, but not limited to, correspondence, scheduling, set-up

and break down, maintain giveaway inventory, etc.

. Pre-screens candidates at job fairs and assists with in-house

prescreens as required

. Creates candidate Employment Offer letters as directed for management

approval

. Coordinates delivery of candidate correspondence as directed, such as

Employment Offers, not interested letters, and special referral

notifications

. Assists with advertising and research of recruiting related

requirements

. Sends out Featured Jobs to internal employee population

. Handles cleanup and data entry of all old and new resumes, and any

additional candidate information

. Coordinates and ensures the smooth transition of new hire paperwork

from the Recruiting department to the Human Resource department

. Responsible for tracking action items in the Staffing Meeting and

relaying information to the Staffing Meeting team

. Responsible for posting job opening to the corporate portal and

emailing current openings to all employees on a weekly basis

. Assists with internship program coordination, including but not

limited to, working closely with hiring managers and the Internship

Lead to determine business unit intern requirements, external

internship advertisements, postings on college job boards, managing

internship applications, coordinating internship selection meetings,

scheduling interns for interviews, creating and extending intern

offer letters and coordinating start dates

October 1, 2007 - June 2008 Northrop Grumman Mission Systems

Maryland

Recruiting Coordinator

. Provided administrative and clerical support to the recruiting team,

specifically the Director of Recruitment

. Assisted with recruiting paperwork process for applicants, averaging

15 new hires per month

. Processed applicant paperwork, specifically for the Government

Officials Process, offer letter packages, and background

investigations

. Tracked all applicant information in the ATS, Vurv - OneISP to

include but not limited to managing them through work-flow,

disposition stage, EEO tracking and hire process

. Interacted with candidates on a daily basis

. Managed the filing system to be compliant with Federal regulations

. Managed AAP spreadsheet for applicants

. Scheduled interviews, attend job fairs, meetings and trainings as

necessary

. Assisted with Corporate Open Houses by scheduling and sourcing

candidates

. Served as Internship Coordinator for Sector

. Understood labor categories and assist manager with requisition

process and classifying potential new hires

. Provided excellent customer service support to management staff

April 1, 2007-October 1, 2007 Outback Steak House

Maryland

Shift Manager, promoted from Waitress

. Managed staff of 30 and day to day operations of a busy restaurant

that completed 20,000+ in revenue per day

. Maintained schedule for in-house staff

. Resolved customer complaints when necessary

SUMMARY OF SKILLS

Knowledge of recruiting laws pertaining to government contractors, MS

Office Suite (MS Word, Excel, and Outlook), ATS systems: Vurv, PCR, Cyber,

Jobvite

Training

Essentials for Personnel and HR Assistants-Rockhurst University Continuing

Education Center

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