Customer Service Manager

Elizabeth A. Lenard

*** ****** *****

Bolingbrook, IL 60440

630-***-**** - Home / 630-***-**** - Cell

**********@*******.***

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WORK EXPERIENCE

4/99 - 7/09 Association Manager - Executive Director - (5

Associations)

Association Management Systems

Wheaton, IL.

. Managed all aspects of international, national and state associations.

. Acted as a Meeting/Convention Coordinator and presided over events

from beginning to end which included locating facilities; contract

negotiations; setting speaker schedules/fees; budgets; attendee

registration and coordination; marketing the events; equipment and

supplies; and develop surveys.

. Designed sponsorship programs that enhanced revenues by up to 50% and

more.

. Developed and maintained accurate financial reports and budgets.

. Take extensive and detailed minutes at various Executive Council,

Board and General Membership Meetings.

. Took charge of accounts payable and receivable for my associations.

. Designed and developed newsletters.

. Help design website content and layout.

. Responsible for initial contact with potential customers, membership

promotions and general public.

8/97 - 4/99 Office Administrator

Pinkerton Systems Integration (formerly Barnard

Communications),

Lombard, IL.

. Human Resource Representative for the mid-west region.

. Hired, supervised and trained new employees

. Computed and calculated payroll with high levels of accuracy for up to

50 people

. Solved customer service problems in a timely manner with tact and

diplomacy.

. Handled collections of past due accounts successfully. Also oversaw

accounts payable and receivable. Processed month end closings of

financial records

3/95 - 7/97 Executive Secretary

DuPage Township

Bolingbrook, IL.

. Take minutes at various Board, Senior and Staff Meetings.

. Worked with the general public with tact, diplomacy and compassion.

. Helped design Townships first newsletter for the public.

. Entrusted as a Notary and a County Clerk that processed marriage

licenses and death certificates.

Elizabeth Lenard

Page 2

9/93 - 3/95 Temporary Work - (signed with 3 different agencies at once)

Paige Temporary, Hinsdale, IL.

Kelly Temporary & Permanent Placement, Bolingbrook, IL.

Interim Personnel, Bolingbrook, IL.

. Utilized all my professional skills as required.

5/91 - 6/93 Association Manager - Executive Director/Administrative

Director

Association Management Systems

Naperville, IL.

. Same job description as most recent position held.

EDUCATION

95-96 REACT Computer Services, Inc., Hinsdale, IL.

Computer Courses - Received 5 completion Certificates

3/91 - 6/91 Wilco Area Career Center, Romeoville, IL.

Secretarial and Computerized Office Skills Certificate

Northern Illinois University, DeKalb, IL.

Textile and Clothing - Major

Business - Minor

Glenbard West High School, Glen Ellyn, IL.

Graduate

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