Human Resources Customer Service

Beverly Carlyle

P.O Box *** Lanham, MD ***** . 301-***-****

OBJECTIVE

To secure a position in Human Resources where I can utilize over 15 years

of experience to provide exceptional customer service.

SUMMARY OF QUALIFICATIONS

Twenty years of experience in Human Resources. Extensive knowledge in

classifying positions. Utilized skills to analyze, evaluate and classify

positions in the proper grade, title and series. Excellent oral and

written communications. Trained employees in company procedures.

Desire to communicate and assist customers.

EXPERIENCE

Business Resource Representative, 2009-

Maryland Department of Labor Licensing and Regulation

Division of Workforce Development and Adult Learning

Represent the Department of Labor, Licensing and Regulation through

contact with business community to support the economic stability of the

labor force, businesses and the community.

Provide community outreach functions to market local office programs and

activities and encourage businesses to participate in the local office

labor exchange activities. Contact employers provide overview of services

and extend assistance to match job requirements to job seekers utilizing

the services of the Maryland Workforce Exchange Service. Attend Job Fairs

to recruit potential companies that have current career opportunities.

Human Resources Specialist

Federal Bureau of Investigation, 2006-2009

Researched websites such as the Office of Personnel Management, other

federal agencies, and private industry to compare, edit and tailor

competencies for various positions/series at the FBI. Coordinated with

subject matter experts and managers and defined competencies. Provided

advice and guidance to employees regarding the competency software entitled

MY CAREER.

Worked on various teams to assist and manage various programs that the unit

was responsible for in the areas of Leadership Development. Updated Excel

and Sharepoint databases, coordinated with entities and created documents

as necessary. Created innovative documents and forms.

Management Analyst

Federal Bureau of Investigation, Intelligence Personnel Resources Unit,

2004-2006

Coordinated with a variety of entities, managers and potential applicants.

Coordinated with applicants and unit specialists in every aspect of the

application process. Attended career fairs, contacted applicants for

pertinent information regarding the applicant process and also tracked

progress thru an internal database within the unit. Served as a program

manager over the Pat Roberts Scholarship. Coordinated the application

process, reviewed applications and selected panel that reviewed and

selected the recipients of the scholarship.

Management Analyst

Federal Bureau of Investigation, Administrative Unit, 1998-2004

Worked as the Program Manager over several Headquarters and Field

Divisions. Worked on projects in Position Classification, Staffing,

Recruitment, and Performance Appraisal matters. Analyzed information,

prepared necessary documentation, and vacancy announcements. Provided

advice and guidance on all personnel matters. Used oral and written

communication skills on a consistent basis.

Position Classification Specialist

Federal Bureau of Investigation, 1987-1998

Serve as the Program Manager over various Headquarters and Field Divisions.

Analyzed information and determined grade, title and series of positions

and utilized the Office of Personnel Management standards. Documented

evaluations and prepared evaluation statements as required. Conducted

field studies which included desk audits of subject matter experts and

managers. Prepared organizational chart reviews. Conducted Position

Management studies. Provided advice and guidance regarding organizational

structures.

EDUCATION

Slippery Rock University, Slippery Rock, PA

Bachelor of Science in Social Welfare with a minor in Gerontology.

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