Customer Service Project Manager

Jesse Torres

*** **** ***, **********, *** Jersey 07070 PH: 908-***-**** E-mail ******.******@*****.***

Experience

**** – Present SGS Fairfield, NJ

Project Manager

• Oversee client projects to completion, ensuring that all final reports are in compliance with current federal

and international guidelines

• Research potential customers to provide leads, contacts, and background information utilizing research

sources including online, electronic, printed databases, and other research methods

• Support Account Executives on sales calls to provide necessary developmental measures in securing future

business as well as maturing existing clients

• Develop and coordinate short and long term plans for design of current consumer product testing

regulations

• Prepare quotations and budget proposals for contracts and planning in accordance with SGS international

protocol

• Recruit and coordinate both national and international subcontractors to meet client fulfillment

• Create weekly development reports on project lifecycles for sales and marketing groups

• Enhance master charts for tracking major objectives along with significant path actions

• Manager of client billing scenarios including invoicing, credits, debits, returns, and chargeback’s

• Draft and edit letters, flyers, and other marketing literature to generate and sustain repeat business

2005 – 2008 Fuji Photo Film USA, Inc. Edison, NJ

National Account Manager

• Generated and maintained long-term business relationships

• Managed Key National Accounts such as the U.S Government, Circuit City, CVS, and Kroger/Peyton

• Updated and cross referenced client profiles through SAP and Workflow sub-system

• Supervised the Sales Team to ensure all “Electronic Data Interface” sales and service objectives are met

• Accountable for allocation and forecasts across the spectrum of Fuji digital media products

• Produced dramatic increases in productivity and profitability by re-organizing business processes and

resolving long-standing issues

• Increase customer satisfaction by keeping up with competitive trends and resolving client discrepancies

reported on market research surveys

• Create and implement vital weekly statistical analysis reports

2000 – 2005 Fuji Photo Film USA, Inc. Edison, NJ

Customer Service Representative

• Facilitated the expansion of the Fuji brand; set-up product placement opportunies with such companies as

MTV/Viacom, NBC and Sports Illustrated

• Gathered data and analyzed business operations using supply chain listings and critical order reports

• Answered customer inquiries, solved problems, and provided detailed information on new products in the

digital equipment division

• Trained new Customer Service Representatives and implemented new procedures and systems

Education

2000 – 2003 Middlesex County College Edison, NJ

Marketing Art Design/Computer Graphics

Skills

Microsoft Office, SAP, LIMS, BOSS, Legacy Mainframe, Photoshop, and Illustrator

•

Awards

Received a “Silver Images of Excellence Award” for outstanding performance after a last-minute request

•

from Sports Illustrated presented a 10 hour deadline that required me to coordinate multiple departments

above and beyond standard operations in order to satisfy the client

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